Snap-On backorder??

[IFMJohn]

I'm kind of peeved off with snap-on. I ordered a 3/4" general service set that retails at $1300 over a month ago. Last time I talked to them I was told that they would be shipping out by the end of this month. I called customer service today to make sure they were still on schedule and now I'm being told that they MIGHT ship out right around the second week of July. I ordered it on the 21st of last month. Is it just me or is snap-on waaaay to expensive to make you wait almost 2 months for a $1300 tool set??

 

[colin39]

I ordered a williams set of 3/4 metric from the usa through snappy industrial uk and got it within 4 weeks and only payed £249 plus vat cheaper than a bluepoint set. I was well happy.

 

[Fcvapor05]

Sets like that aren't sold nearly as often as 3/8, 1/2, 1/4... They can't help it if it's not in stock when you ordered it.

 

[IFMJohn]

Sets like that aren't sold nearly as often as 3/8, 1/2, 1/4... They can't help it if it's not in stock when you ordered it.

It shouldn't take 2 months to get a tool though. Luckily I'm just finishing up school. What would they do if my 3/4" ratchet broke once I'm in the field? Make me wait 2 months? I can't tell my boss that I can't do a job because my ratchet is on backorder.

 

[BK13]

Not to be a smartass, but working in the field without some sort of backup plan scares the **** out of me...

 

[IFMJohn]

Not to be a smartass, but working in the field without some sort of backup plan scares the **** out of me...

Well if that happened I'd obviously end up buying another 3/4" ratchet from someone who doesn't take that long in the meantime.

Tools are acquired over a lifetime, not all at once. I'm not going to enter the field at 18 years old with 2 or more of everything. It's just not financially possible.

 

[just a noob]

So you paid $676 for a $1300 set and don't want to wait. Why don't you cancel your order and go with another manufacturer or find a set on the truck?

 

[IFMJohn]

So you paid $676 for a $1300 set and don't want to wait. Why don't you cancel your order and go with another manufacturer or find a set on the truck?

At this point, no matter who it comes from it will come right around the same time. If I would have been told that it was 2 months backordered when I ordered it then I wouldn't have ordered it through snap-on.

The amount of time kind of annoys me but what annoys me the most is that my snap-on rep told me that it'd be here by the end of this month and then customer service told me that it'd ship out by the end of this month and now it's 2 weeks later. It'd just be nice if snap-on could figure their stuff out.

 

[97tbird]

meh **** happens. I've had a ratchet on back order from matco for over a month now. When it gets here it gets here. How often do you use 3/4in stuff? Ive worked in the same shops as diesel techs and they almost never had to.

 

[BK13]

I misunderstood. I read that the ratchet is backordered. What you're saying is that the whole set is being held up? That blows!

 

[AndrewV]

Going on 2months for a simple blue point painted mts magnetic socket rack, and a set of grip ons.
Utter bs.

 

[IFMJohn]

I misunderstood. I read that the ratchet is backordered. What you're saying is that the whole set is being held up? That blows!

Yeah, the whole set. Extensions, sockets, ratchet, everything.

Going on 2months for a simple blue point painted mts magnetic socket rack, and a set of grip ons.
Utter bs.

Who did you purchase the grip-ons through? I might be purchasing some soon and I want to know who NOT to buy them with, haha. Amazon has them for what seems like a pretty decent price.

 

[jim1987]

Your mistake was paying that much for a socket set. They go uber cheap compare to that price. One listed in my area for $200. And its complete and its wright.

Btw, harbor freight has them in stock.

Had to say it

 

[BK13]

Is that Wright set used Jim?


Sent from my iPhone using Tapatalk

 

[IFMJohn]

Your mistake was paying that much for a socket set. They go uber cheap compare to that price. One listed in my area for $200. And its complete and its wright.

Btw, harbor freight has them in stock.

Had to say it

I paid student price for it, not retail. I saw one on CL in my area that is a williams and he wants $900-something for it. That's significantly higher than I paid for my brand new set.

 

[97tbird]

john, your box show up yet?

 

[ADSR]

I thought the idea of truck tools was speedy service?

 

[IFMJohn]

john, your box show up yet?

Ha! Matco was backordered too. They have a list going, got in a shipment of the boxes yesterday and apparently shipped out a bunch today. The matco customer service guy sat on the phone with me counting for 10 minutes (he was counting out loud) and laughed and said that I got the last one in this shipment.

I thought the idea of truck tools was speedy service?

I thought it was reliable tools, reliable warranties, and fast service so professionals are not stuck without tools. Idk what happened to the fast service part.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

 

[Biomed]

I ordered a set of 1/4" drive Williams metric sockets (USA manufactured) from a very large Snap-on Industrial dealer three weeks ago. The sales manager told me to expect a 4-6 week wait minimum. He also told me that Snap-on has really been pushing the just-in-time inventory stuff and they are not very good at it.

 

[ADSR]

Biomed, I've been waiting a month for a 1/4 williams flex head.

Sounds like a bit of a joke for a professional company.

 

[bob15]

Take a chill pill. So you must wait a couple extra weeks big deal. Companies make their tools in batches and you must wait for this batch to be made. Or maybe a machine went down and needed repair. An extra couple weeks isn't going to matter. And your thoughts about having to wait a couple months if you break the ratchet is off in left field. Trucks have the repair kits on them. So, no waiting required.

Want to have long wait times? Try 4 months for a Colt New Agent I bought last year. Or even better; 4 YEARS, 10 MONTHS and 3 WEEKS for a 45-110 Shiloh Sharps rifle I ordered in the winter of 1994-95 and received in 1999. So quit the bitching about waiting a couple extra weeks for a tool set that will last a lifetime. There is more important things to worry and complain about other than a socket set.

 

[Bigblue&Goldie]

If it's such a problem, cancel the order and get a set on ebay. Like others, I bought a Wright set for $140 that was in awesome shape and likely every bit as good as the Snappy. If you don't need new tools, there are lots of cheap 3/4" made in USA sets for sale.

 

[Fcvapor05]

I thought the idea of truck tools was speedy service?

You're not really getting 'truck brand' benefits if you order from the website.

I'd bet whatever distributor services his area has the set on his truck, if it's a heavy industry type area.

 

[Hiball]

Take a chill pill. So you must wait a couple extra weeks big deal. Companies make their tools in batches and you must wait for this batch to be made. Or maybe a machine went down and needed repair. An extra couple weeks isn't going to matter. And your thoughts about having to wait a couple months if you break the ratchet is off in left field. Trucks have the repair kits on them. So, no waiting required.

Want to have long wait times? Try 4 months for a Colt New Agent I bought last year. Or even better; 4 YEARS, 10 MONTHS and 3 WEEKS for a 45-110 Shiloh Sharps rifle I ordered in the winter of 1994-95 and received in 1999. So quit the bitching about waiting a couple extra weeks for a tool set that will last a lifetime. There is more important things to worry and complain about other than a socket set.

Patience is not a strong point with today's generation, nor my generation as far as that goes. I have lots of friends who have had to weather financial hardships because they want everything "right now", whether your talking about New Cars, 400k homes for there first home etc.. It ***** that the OP has had to wait, but sometimes things don't always work out like they should and life is definitely too short worry about such trivial things, nor get worked up to the point your about to stroke out.

 

[muddinguy]

I ordered a cart back in the fall took 8 weeks to get and got the same runaround on the ship dates. Now I'm playing the same game with my biz I order a box with a powercab and a bunch of extras told my guy not to deliver it til he had everything and it was all installed .. To my surprise the box came in 2 weeks but they kept giving me later and later dates of the cab.. I ended up having him deliver the box and powercab is supposed to be delivered tomorrow week 7.. Yea snap on corp. is a joke! BUT they have what I want so I just have to deal with it.

 

[Hpozzuoli]

I was trying to get a snap on jump pack in early December. My driver put me in for one. First was told end of dec....then mid jan...then end of jan...then it went to feb...i finally said forget it and grabbed one off ebay. My driver got his allotment beginning of March. They need to overhaul their supply chain.

 

[Skin]

I thought the idea of truck tools was speedy service?

Bet they sell less than a thousand 3/4" drive standard sized chrome service sets a year. Low volume = made in batches per schedule. Its not like they have a different factory to make each type of tool and just need to blow the dust off and throw a switch.

 

[ADSR]

Bet they sell less than a thousand 3/4" drive standard sized chrome service sets a year. Low volume = made in batches per schedule. Its not like they have a different factory to make each type of tool and just need to blow the dust off and throw a switch.

LOL, why am i having to wait over a month for a 1/4 williams flex head?

 

[Skin]

LOL, why am i having to wait over a month for a 1/4 williams flex head?

boats take a long time to come from China

 

[ADSR]

boats take a long time to come from China

Made in USA. I hope it's not coming from china

 

[chadster1]

I was trying to get a snap on jump pack in early December. My driver put me in for one. First was told end of dec....then mid jan...then end of jan...then it went to feb...i finally said forget it and grabbed one off ebay. My driver got his allotment beginning of March. They need to overhaul their supply chain.

Their total sales last year was 3.2 billion. Seems to me they have figured out how to move a few item through their supply chain.

 

[Lookin4'67Galaxieconv]

Tools are acquired over a lifetime, not all at once. I'm not going to enter the field at 18 years old with 2 or more of everything. It's just not financially possible.

I'm surprised it's financially possible to buy a new Snap On 3/4" set at 18 years old, even with a discount.

 

[IFMJohn]

I'm surprised it's financially possible to buy a new Snap On 3/4" set at 18 years old, even with a discount.

Ive been working (according to the government) since I was 15 and I grew up working for the neighbors doing everything from oil changes to yard work to house cleaning. Its been a lot of work and a lot of saving.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

 

[Skin]

Why spend it on a niche product then? I get that you're going into heavy equipment but pneumatics rule for menial tasks. They gave you a nice grace period, you should cancel that order and buy something off ebay or go with an industrial brand. 3/4" drive standard simply doesn't move so you'll save a good bit of cash in the process.

 

[IFMJohn]

I bought a kit at below student pricing because I kept it as a kit. This 3/4 drive set was included in the kit.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

 

[Fcvapor05]

Their total sales last year was 3.2 billion. Seems to me they have figured out how to move a few item through their supply chain.

Any company who actually manufactures as many skus as Snap-On is not going to be able to deliver 100% of orders exactly right exactly on time. It's a statistical impossibility.

 

[IFMJohn]

Just to clarify, it would bother me that I'm waiting this long for the set but I wouldn't complain about it. My biggest complaint is that I'm being ran around by customer service/my rep and that I feel the need to call someone every week and ask what the new story is.

 

[ClineWrench]

@ IFM John: I dont know if this helps or not, but you might want to check out Craigslist. I managed to nab a complete 3/4 drive set of older Craftsman tools for $100.

Some on this forum may not have a high opinion of Craftsman lately, but let me say this: the 3/4 drive set I picked up is every bit as beefy, strong and dependable as any tool truck brand. Keep in mind that this is coming from a guy with a roll cab chock full of Sanp-On, Mac, and Cornwell tools.

Goodluck and hope the Heavy Equipment industry treats you well.

 

[4xdog]

Sets like that aren't sold nearly as often as 3/8, 1/2, 1/4... They can't help it if it's not in stock when you ordered it.

Supplying tools is their business. Of course they can help it.

But there are probably good reasons, as noted by others, why they choose not to. High inventory and working capital levels make a company less nimble and less able to invest. It probably makes good sense to campaign production every so often rather than keep everything in stock.

***** if one gets in the queue at the wrong point on the production wheel, of course. But in many ways this could be a sign of a well-understood supply chain. 'Course, it could be just the opposite, too -- we don't have enough info to know.

 

[IFMJohn]

@ IFM John: I dont know if this helps or not, but you might want to check out Craigslist. I managed to nab a complete 3/4 drive set of older Craftsman tools for $100.

Some on this forum may not have a high opinion of Craftsman lately, but let me say this: the 3/4 drive set I picked up is every bit as beefy, strong and dependable as any tool truck brand. Keep in mind that this is coming from a guy with a roll cab chock full of Sanp-On, Mac, and Cornwell tools.

Goodluck and hope the Heavy Equipment industry treats you well.

Thanks! I can't wait to be making some real money!

I have some filling in to do with this set I got (It didn't come with any vice grips, no feeler gauges, no snap ring pliers, etc etc). I've been watching craigslist/the for sale section here for used tools that I need.