Snap On Box Warranty

[heydude348]

Ok.Classic question.And I’ve already searched the site, no answers.
Bought a used box.Intimidator boxes.
Called Snap On to get replacement struts for the top.After a back n forth they finally sent me a pair.
The box drawer guides were really bad as far as the roller bearings.So I asked SO what is the best lube to use.Weird thing is they skated around the answer and said they would send me new guides.So I was like hell yeah.Until they sent me the repair request, because I’m a home owner and don’t have a SO truck that services my area.So the warranty questions included “are you the original owner”?.I was thinking of saying yes but I’m like, do the right thing and really the guides just need a good cleaning/ lubrication.
So there response was sorry no original owner , no warranty.Weird because they warranted the struts.
Sorry about the long winded story just wanted to set the stage.
Finally the question(s)
1) I’m guessing warranty to original owner only?
2) when I was removing the roller guides attached to the box, they are not attached with the “tabs” that require a SO tool.They have 1/4” sheet metal screws.Weird thing is , some of the guides don’t have an adequate “opening “ to access the 1/4” heads and some do.
Before I start grinding out the hole slots to get a nut driver in there, what’s the secret?
3) What is the best lube for the bearings?
If you’re still with me I appreciate your patience.

 

[1982fxr]

Technically isn't all Snap-on, and other truck brands, limited lifetime warranty?

Meaning original owner only.

 

[Ton ton]

Welcome to garage journal. I hope you get the box into working condition.

 

[CJM8515]

The last time I called snap on i told them that I no longer worked in the industry or had a snap on truck. they told me no issue and sent me the a new brake flare tool to replace the damaged one. didnt ask if i owned it or not, didnt want to know anything else.

id try your luck again and give as little info as possible

 

[BlackHorseSaga]

Technically isn't all Snap-on, and other truck brands, limited lifetime warranty?

Meaning original owner only.

My favorite lifetime warranty is Wilton --- who considers "lifetime" to be 5 years.

 

[Mr_B]

technically it original owner but snapon pretty light on that with boxes but it hit and miss on how it dealt with pending on exact details of each individual request and the snapon representative you dealing with .
I would get a bit of drainage tube cap it off and put the slides in it along with some diesel and let them soak for few days and agitate a bit then final rinse with brake clean and air nozzle .
Generally can revive gunked up slides pretty easily.
Any sort of lube ideally want be a dry type lube or minimal application as anything overly gunky will help collect debris thus slide function issues, some people found very light application of superlube way to go to smooth out old slides .

 

[HomeTheaterMan]

All of Snap On's products are only warrantied to the original owner. It's one of the reasons that used SO stuff is usually 50% or less of the new cost.

 

[heydude348]

Limited warranty on tool or original owner.And let’s be honest , for the cost of a SO product, any SO product, shouldn’t the tool be a true LIFETIME OF THE TOOL/BOX,regardless of the person that owns it.Example, my dad passes away and I inherited his collection of Snap On tools, I’m SOL as far as warranty right?

 

[seber]

My Snap-on boxes are old, so no rollers. But I recently bought a Proto box at auction and had to clean and lube the rollers. Brake cleaner to clean and dissolved paraffin in acetone to brush on. Worked great. Just a very light coat of wax all over.

 

[Mr_B]

Limited warranty on tool or original owner.And let’s be honest , for the cost of a SO product, any SO product, shouldn’t the tool be a true LIFETIME OF THE TOOL/BOX,regardless of the person that owns it.Example, my dad passes away and I inherited his collection of Snap On tools, I’m SOL as far as warranty right?

On paper yes but most in that scenario seem get some pretty fair help & lets be honest it worn out from use rather than manufacture fault .
Snapon generally are pretty generous on box warranty, more so for better end quality range and more so for original owner or perhaps son who got fathers or grandpa's box.
Lot depends on luck of who you get deal with and for telephone warranty you sometimes might want try 2 or 3 times get someone who going help you out .
Original purchasers really need think if the snapon warranty is of real cost benefit and when buying used you got take into account that warranty may become a difficulty and buying repair parts is spendy ...

 

[heydude348]

Limited warranty on tool or original owner.And let’s be honest , for the cost of a SO product, any SO product, shouldn’t the tool be a true LIFETIME OF THE TOOL/BOX,regardless of the person that owns it.Example, my dad passes away and I inherited his collection of Snap On tools, I’m SOL as far as warranty right

 

[Sumboodie]

Huh, wonder if they would warranty their ****** toolbox that the wheel folded on when slightly side loaded.

Worked in a tool crib for several years, never was overly impressed with their toolboxes. If I was in the market for new and had Snap On $$, I'd be buying Lista/Vidmar.

 

[heydude348]

My Snap-on boxes are old, so no rollers. But I recently bought a Proto box at auction and had to clean and lube the rollers. Brake cleaner to clean and dissolved paraffin in acetone to brush on. Worked great. Just a very light coat of wax all over.

So brake cleaner then acetone?
And when you say “wax”, what exactly are you speaking of?

 

[heydude348]

Huh, wonder if they would warranty their ****** toolbox that the wheel folded on when slightly side loaded.

Worked in a tool crib for several years, never was overly impressed with their toolboxes. If I was in the market for new and had Snap On $$, I'd be buying Lista/Vidmar.

Good point.

 

[Wrench97]

Lifetime to the original owner, if it was lifetime of the box any failure could be considered the end of it's life.........................

 

[WWheeler]

My Snap-on boxes are old, so no rollers. But I recently bought a Proto box at auction and had to clean and lube the rollers. Brake cleaner to clean and dissolved paraffin in acetone to brush on. Worked great. Just a very light coat of wax all over.

So brake cleaner then acetone?
And when you say “wax”, what exactly are you speaking of?

Looks like seber says he cleaned his slides with brake cleaner, then dissolved paraffin (wax) in acetone and brushed that on. When the acetone evaporates it left a waxy film for lubrication.

 

[Mr_B]

Lifetime warranty not forever warranty .

 

[RTM]

Wax can be candle paraffin, rubbed on from a block of canning sealing wax, or you can use an old candle, preferably non scented. I don’t like pure beeswax, it seems sticky.

Melting in acetone is way too much work for me.

 

[Lookin4'67Galaxieconv]

Limited warranty on tool or original owner.And let’s be honest , for the cost of a SO product, any SO product, shouldn’t the tool be a true LIFETIME OF THE TOOL/BOX,regardless of the person that owns it.Example, my dad passes away and I inherited his collection of Snap On tools, I’m SOL as far as warranty right

Actually, on a tool box you are still covered under the warranty if the box was originally purchased by a relative. That's what they've told me.

 

[heydude348]

Looks like seber says he cleaned his slides with brake cleaner, then dissolved paraffin (wax) in acetone and brushed that on. When the acetone evaporates it left a waxy film for lubrication.

Ok.Thanks for the clarification.So give the bearings and all guides a light coat with like a solder resin brush?

 

[hailwood1965]

I'm not ashamed to say that I have called snappy for warranty stuff and when asked if I am the original owner I say that I am.

 

[tool_scrounge]

Wax can be candle paraffin, rubbed on from a block of canning sealing wax, or you can use an old candle, preferably non scented. I don’t like pure beeswax, it seems sticky.

Melting in acetone is way too much work for me.

I have also found beeswax drys out when I last tried it for drawer slides in a Mac chest. Paraffin lasts longer.

 

[82355]

Do you have any friends that have a Snap On dealer?

Martin

 

[stockerwithalocker]

When i researched this for my ball bearing slides i found several suggestions for Super Lube. Seemed to make a difference on my slides.

 

[tool_scrounge]

At the recommendation of others on the GJ, I tried White Lightning Clean Ride bike chain lubricant for ball bearing slides. It is a liquid wax with a carrier solvent that dries. Does not capture dirt and lint like grease. But you need to apply it sparingly.

https://www.amazon.com/dp/B0016ZXE06/?tag=atomicindus08-20

 

[IMC]

I'm not ashamed to say that I have called snappy for warranty stuff and when asked if I am the original owner I say that I am.

Does snap on have a way to check / confirm this at all?

Not sure if toolboxes are ever registered to original owners?

Sorry for bumping an old thread!

 

[2ndGearRubber]

Does snap on have a way to check / confirm this at all?

Not sure if toolboxes are ever registered to original owners?

Sorry for bumping an old thread!

If the item has a serial number, it is registered with snap on when sold. For instance a tool-box serial is registered to a ticket when sold (typically unless older used stuff), or an item like a power tool or cordless tool battery would be registered to begin the warranty period for that specific serial number.

No, snap-on cannot confirm if you bought a ratchet 15 years ago, or it was an Ebay purchase used. That's on your personal moral compass to decide.

 

[IMC]

Got it, thank you for the reply

I have an old (20 year old) snap on box with sticker serial number. Does that mean it would have been registered when purchased?

 

[Sumboodie]

My favorite lifetime warranty is Wilton --- who considers "lifetime" to be 5 years.

Lifetime of what, a pair of socks?

 

[2ndGearRubber]

Got it, thank you for the reply

I have an old (20 year old) snap on box with sticker serial number. Does that mean it would have been registered when purchased?

Somebody, somewhere, "registered" that number. It was distributed to a dealer, who at some point removed it from their inventory. Something like a ratchet they just use the part number. But scan tools, boxes, some electric tools, they have legitimate logging of the serial number.

The people on the phone don't readily have that information. Remember everything is sold to franchises. So the main connection snap on has to the serial number is registration to snap on credit if the box was purchased with the financing dept and not on truck credit.

While snap on theoretically can produce this information, it's not readily available for something like a warranty claim. Your box was produced with a serial number, which was then delivered to a franchisee. Said franchisee added the serial number to their inventory, until it was eventually sold in which case the reciept/transaction included the serial number as an identifier for the item. All of this is done on the trucks, and the sales records are what acts as the registration. For boxes? It's just a convenience to use the serial.number to identify the item. For something like a scan tool, there's a little more to it than that.


Long story short, the people on the phone aren't conducting a murder trial. I bought slides for a top box from the 80s because I was born in 1990. When I called about another 80s box and parts, they insisted to cover the slides under warranty. It's a mixed bag.

I've had dealers swap used box parts under warranty, but that's more of the "service" side of the equation. I bought a lightly used KRSC cart from my dealer, locks were weak on the casters, after a while it had drifting issues. Warranty, and frankly I expected them to be. I bought a used locker to add to my collection. When mentioning the slides were beat, the first thing out of his mouth was they could all be replaced under warranty.


Your conscience has to guide you. Call, they say no warranty. Say Okay. Call back, if the next person says no warranty you're out of luck and it's time to pay the piper. I get both sides of this. On the one hand Snap On shouldn't have to warranty every part on every 1970s junker from the flea market. On the other hand, a given warranty cost is built into the product when purchased.

 

[IMC]

wow thanks, incredibly thorough and clear

 

[seber]

Snap-on is pretty loose with warranty. Often they won't even ask if you are the original owner. When I inherited my father's tools, a lot of them were broken Snap-on. I was half way through the list before they asked if I was the original owner. When I told them it was my father, no problem. Full warranty.

 

[IMC]

Great to know

Sincerely,
- original owner