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Snap-on.com new shipping policy?

dr_clyde

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Shipping is never free. Ever. Free shipping is just another sales gimmick that works EXTRAORDINARY well, as noted by this thread.

You pay for it either with subscription, membership or inflated prices on goods. There is no free lunch, and if you think there is you’re not paying close enough attention.

No business will willingly take a several percent hit off the top for no reason. In fact, most places mark up shipping and make a buck or two. It costs money to pack things, in labor to actually pick the order and pack it, the boxes and packing material and the cost of the courtier service. Most big places get a deal from FedEx or whoever and they mark everything up across the board 10-20% to cover their costs and make a smidge.

The fact that people here are bitching that a company designed around selling tools to professionals in the workplace through a private dealer network won’t cater to the home gamer is just hilariously short sighted. Snapon doesn’t care about the online sales. It exists strictly to capture the “extra” money from people willing to take it straight in the teeth for a single screwdriver or whatever. They sell to their dealers, the government and industry for like, 95% of their sales.

Most high end goods or industrial goods are sold this way. Dealer networks and distributor only sales are COMMON in the world outside of stuff you can buy at Lowes. I cannot buy Iscar tooling on Amazon or at the hardware store. I have to go through a distributor. Some have an online presence but some don’t. And you bet your *** they charge for shipping. Same with almost every single carbide insert tool maker. Ever try to buy parts for a Stihl chainsaw online? You can’t. They’re through a dealer only.

Ever need to buy parts for an industrial CNC machine? DEALER ONLY and you better buckle up and hold on because the price is ASTRONOMICAL. They charge INSANE prices to keep it on the shelf and have it available to you when you need it. I spent like, $800 for a headstock chiller recirculating pump for my Mazak lathe plus like, $50 shipping for a pump that was essentially identical to another pump from Grundfos that costs $100 to anyone else. But it had proprietary connections and I could only get it through Mazak.

Snapon wants to sell tools through their dealer network. This is so you finance them and use their credit program. They want to make it hard to buy direct so you buy from the dealer. That’s how they want it. If someone is willing to pay out the *** to ship a $10 socket then they’re willing to take your money I guess but they’re not going to make it easy.
 
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M635_Guy

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Snapon wants to sell tools through their dealer network.
This is the answer to the grump in the thread, which I share, but I get from their perspective. Their route owners would be mighty displeased to have the mother ship competing with them.
 

Wrench97

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This is the answer to the grump in the thread, which I share, but I get from their perspective. Their route owners would be mighty displeased to have the mother ship competing with them.
It use to be that the dealer in the area of the ship to address got a cut from corporate.
 

dr_clyde

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I think it just really chaps the *** of some guys that there’s a company out there they want to do business with that is essentially saying “no thanks”.
 

CHI_Tool&Die

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I think it just really chaps the *** of some guys that there’s a company out there they want to do business with that is essentially saying “no thanks”.
What would be really cool is if Snap-on would get you connected with a route/truck guy and not blow you off. I've used their website a million times and even called corporate to see if they could get me into contact with a truck in my work and/or home areas because we've lost all trucks since all the shops have closed up but ours in the industrial park. Instead, they keep blowing me off, which means I'm stuck using the website and they charge tax and shipping and handling and they don't do many discounts via online orders. It's why my work box and home boxes are now full of Proto, Wright, Williams, Ko-ken, Wera, and other stuff that I can get from HJE, KC Tool, Zoro, etc. A lot of the shops around my home are now using HF and Napa. I don't begrudge Snap-on for their online shipping policy, but they need to get their franchisee stuff together if that is supposed to be their preferred alternative.
 

ecotec

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I was going to go on a huge tangent, but all I will say is you guys don't realize how good you have it in the USA. You are all spoiled.
But we used to be spoiled even more…

Shipping used to be free no matter how little you bought.

Then $99… then/now $250…
 
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William Payne

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If I want to buy Snap-on I have to email the office in Australia. Tell them what I want. They send me an invoice I pay it and they ship it to me here in a New Zealand.
 

dr_clyde

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If I want to buy Snap-on I have to email the office in Australia. Tell them what I want. They send me an invoice I pay it and they ship it to me here in a New Zealand.
I mean, you live in a small island nation in the south pacific and Snap-On is a US based company. I can see getting just about anything foreign made in your country being extra steps.

I know if I want to buy tools made in Europe or AU or something I typically have to special order them from a distributor. I can't buy Hazet, Koken, Sidchrome, Gedore, Facom or any number of higher end Euro tools at Menards or Lowes.

It stands to reason given your geography most everything is imported and takes extra time/money to acquire. I don't think your situation is typical or representative of the average consumer SO targets. Much like Alaska or Hawaii here, TBH.

Living in paradise has it's downsides.
 

dr_clyde

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Could have fooled me. Sure seemed free. Tax seemed a bit high, but I wasn't complaining.


snappy free ship.jpg
The cost is baked into the entirety of the product line. They probably lost money on that sale. It may have only been a few cents that line item contributes to the bottom line of the overall shipping costs.

Don’t kid yourself. We pay for every cent of “free shipping”. It just may not be evident on every single purchase.
 

William Payne

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I mean, you live in a small island nation in the south pacific and Snap-On is a US based company. I can see getting just about anything foreign made in your country being extra steps.

I know if I want to buy tools made in Europe or AU or something I typically have to special order them from a distributor. I can't buy Hazet, Koken, Sidchrome, Gedore, Facom or any number of higher end Euro tools at Menards or Lowes.

It stands to reason given your geography most everything is imported and takes extra time/money to acquire. I don't think your situation is typical or representative of the average consumer SO targets. Much like Alaska or Hawaii here, TBH.

Living in paradise has it's downsides.

I completely agree. It is just midly aggrivating to hear you guys complain about things that would be an absolute god send for us. Things we can only dream of.

Its not your guys fault, you guys don't know any different.
 
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dchawk81

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I completely agree. It is just midly aggrivating to hear you guys complain about things that would be an absolute god send for us. Things we can only dream of.

Its not your guys fault, you guys don't know any different.
Being a Kiwi must be like being Amish.
 

zktk01

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I get what you are saying about the cost being baked in the free shipping , but the cost of tools did not go down when they got rid of free shipping either.
 

dr_clyde

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I completely agree. It is just midly aggrivating to hear you guys complain about things that would be an absolute god send for us. Things we can only dream of.

Its not your guys fault, you guys don't know any different.
If we couldn’t complain about things this forum would probably cease to exist lol.
 

dr_clyde

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I get what you are saying about the cost being baked in the free shipping , but the cost of tools did not go down when they got rid of free shipping either.
Of course not. They got you to pay it, why would they give it up?

It’s not like they’re going to itemize it and give you a line item discount now.

It’s like going to McDonald’s and you use the ketchup dispenser. You don’t pay for it at the point of use, but you still pay for it. The cost is broken down into the menu items you order. Should you get a discount on your burger if you don’t use the ketchup pump?

Overhead is paid for by the cost of goods sold, and shipping cost is overhead. No business gives away anything for free. Anything “free” is just subsidized by the price they need to charge to make the profit margins they need to be sustainable at the level they want.
 

dchawk81

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Of course not. They got you to pay it, why would they give it up?

It’s not like they’re going to itemize it and give you a line item discount now.

It’s like going to McDonald’s and you use the ketchup dispenser. You don’t pay for it at the point of use, but you still pay for it. The cost is broken down into the menu items you order. Should you get a discount on your burger if you don’t use the ketchup pump?

Overhead is paid for by the cost of goods sold, and shipping cost is overhead. No business gives away anything for free. Anything “free” is just subsidized by the price they need to charge to make the profit margins they need to be sustainable at the level they want.
GJ cloud yellers would say yes. They want discounts for using self checkout.
 

Dakotadadv8

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No issues with shipping charges if you willing to pay for Snap on tools. Fortunate to have local trucks as an option.
 

finn

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I’d bet that by increasing the minimum for free shipping, the only business they lost is the nuisance customers that only buy one screwdriver or socket every seven years.

Having a minimum of $250 probably increased unit sales as their tools are not inexpensive, and it encourages the customer to bundle purchases to get the total over the minimum.

It’s a lot better to sell cases of nickel candy bars than to sell candy bars a nickel at a time.
 

dchawk81

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I’d bet that by increasing the minimum for free shipping, the only business they lost is the nuisance customers that only buy one screwdriver or socket every seven years.

Having a minimum of $250 probably increased unit sales as their tools are not inexpensive, and it encourages the customer to bundle purchases to get the total over the minimum.

It’s a lot better to sell cases of nickel candy bars than to sell candy bars a nickel at a time.
Amazon and their non-Prime free shipping works the same way, except it's only 25 bucks.
 

Sweetcorn

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North Central Ohio
I find it more of an issue buying replacement parts where you are not near the $250 free shipping cost.
I've called to order replacement pieces/paint a few times now and they haven't charged shipping. I haven't asked them to do it, they just offered.

Twice for touch up paint, once for a couple of replacement drawer liners. Last time was last summer for one of the touch up paints.
 

finn

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I've called to order replacement pieces/paint a few times now and they haven't charged shipping. I haven't asked them to do it, they just offered.

Twice for touch up paint, once for a couple of replacement drawer liners. Last time was last summer for one of the touch up paints.
Same here. Nothing lately, though. Guess I don’t break much anymore.

Not sure, but I bet most replacement parts are going to ancient swap meet ratchets.

Just a hunch, though.
 
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