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Snap-on CT6855 Impact intermittent problem.

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todd2008

Member
Joined
Aug 7, 2010
Messages
22
My CT6855 is messed up. Sometimes I pull the trigger and nothing happens, then I fiddle with it, then it works. Sometimes I pull the trigger and it turns a little bit then dies.

Sometimes it's fine, sometimes its not.

Anyone have any suggestions, Snap-on wants $100 to repair, but not sure if it's worth sending in if it's something minor.

Thanks.
 
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Octarine

Well-known member
Joined
Nov 21, 2011
Messages
405
Location
Chicago IL
Do you have the CTB6185 lithium ion battery? Check with your dealer, I had to replace every one I sold with an updated version. The battery was faulty. There were two different model numbers I think the earlier one was the CTB6180
 
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chadster1

Well-known member
Joined
Aug 25, 2009
Messages
4,023
Location
Terrell, Texas
Octarine said:
Do you have the CTB6185 lithium ion battery? Check with your dealer, I had to replace every one I sold with an updated version. The battery was faulty. There were two different model numbers I think the earlier one was the CTB6180
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If it is a CTB6185 battery, the battery is the problem. The newer batteries are a CTB6187. I have replaced batteries as well.

OP: Ask your dealer to get you a new battery. I have gotten credit for every battery I had to replace.
 
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jonb347

Well-known member
Joined
Oct 27, 2011
Messages
260
same problem, sent it to snap on to fix and had same problem...looking at matco
 
OP
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todd2008

Member
Joined
Aug 7, 2010
Messages
22
Yes I have the CTB6185 battery. Will have to talk to those guys at customer service, as I bought it online.

Thanks so much for your help. :beer:
 
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garfunkle24

Well-known member
Joined
Mar 18, 2008
Messages
3,428
Location
Saskatoon, Canada
Chadster, I have a couple of questions for you. I sent my gun in for this issue and was returned today with "no fault found". My dealer was confused, as was I, as we immediately replicated the problem. I now see what happened.

1. Do you have a tech bulletin number or something I could refer my rep to?

2. Why don't Snap-on have customers send in batteries with cordless tool ROs, as it would seem that the cells could often be the problem?

Thanks
 
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mrshaun

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Joined
Sep 10, 2009
Messages
4,033
Location
Killeen - Fort Hood
If you have the first lithium like chad said that will be your problem. Chargers either work or completely die. If it is a trigger it will only work on low or high all the time.
 
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todd2008

Member
Joined
Aug 7, 2010
Messages
22
mrshaun said:
If you have the first lithium like chad said that will be your problem. Chargers either work or completely die. If it is a trigger it will only work on low or high all the time.
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Do I need to replace the charger and battery or just the battery?
 
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leebro61

New member
Joined
Jan 14, 2012
Messages
1
Sorry to bring this back up...

I have a CT6850 Impact with the ctb6185 battery and I have the exact same issue described in the first post. I bought the impact about a year ago on Craigslist. I read out the number of cycles on the battery and it has only been charged about 5 times...

I see that recently the snap on website has stopped selling the ctb6185 battery and instead they now sell the ctb6187 as a replacement for about twice the price, ~$220. Since they no longer sell the ctb6185, it seems like they know that it is a problematic part. Is it unreasonable to hope that they would offer some sort of trade in discount on a new battery pack even if I didn't buy the item new?

Thanks in advance for any feedback... :)
 
OP
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todd2008

Member
Joined
Aug 7, 2010
Messages
22
leebro61 said:
Sorry to bring this back up...

I have a CT6850 Impact with the ctb6185 battery and I have the exact same issue described in the first post. I bought the impact about a year ago on Craigslist. I read out the number of cycles on the battery and it has only been charged about 5 times...

I see that recently the snap on website has stopped selling the ctb6185 battery and instead they now sell the ctb6187 as a replacement for about twice the price, ~$220. Since they no longer sell the ctb6185, it seems like they know that it is a problematic part. Is it unreasonable to hope that they would offer some sort of trade in discount on a new battery pack even if I didn't buy the item new?

Thanks in advance for any feedback... :)
Click to expand...

If you can get a hold of the original invoice it still might be under warranty. Try contacting the previous owner, if not contact snap-on support and see what they will do, let them know that the battery was faulty and should not be subject to regular warranty, as it is more of of a recall, IMO.
 
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