Snap On Dealer
- Thread starter dfox1234
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TNToy
Well-known member
And I buy them, cheap. 
I bought a busted ratchet, and a screwdriver with a shot handle, on seperate occasions. If you have a truck stopping by weekly who wants your buisness, warranty isn't an issue.
The fact is that most of the truck drivers are nice guys who know it's part of the job. I really do believe that the three drivers we have (matco, cornwell, and snap-on) would all warranty something for any of you guys if you could meet him somewhere along his route.
There are places where it's easier to decide wether to patronize the Snap-On or Mac truck, because one's a nice guy and one's a jerk who thinks he's entitled to your buisness, and warranties are done as a favor.
Fortunately, the only problem I have is deciding WHICH nice tool guy to give my money to.
I bought a busted ratchet, and a screwdriver with a shot handle, on seperate occasions. If you have a truck stopping by weekly who wants your buisness, warranty isn't an issue.
The fact is that most of the truck drivers are nice guys who know it's part of the job. I really do believe that the three drivers we have (matco, cornwell, and snap-on) would all warranty something for any of you guys if you could meet him somewhere along his route.
There are places where it's easier to decide wether to patronize the Snap-On or Mac truck, because one's a nice guy and one's a jerk who thinks he's entitled to your buisness, and warranties are done as a favor.
Fortunately, the only problem I have is deciding WHICH nice tool guy to give my money to.
Canadian Charlie
Banned
kartracer55 said:
I have seen Snap On tools sell on Ebay for more than they were worth new. Yesterday I had to a chance to bid on a 20mm 3/8" drive socket and lost the bid to someone who won the bid at $4.00 more than what it costs new off the truck
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Junkman
Well-known member
It is often said that one unhappy customer will tell a 100 people. In this forum, one unhappy Snap-On customer gets to tell thousand's of people. Among those thousands are a few additional unhappy customers who all jump on the bandwagon telling there sad tale of woe as to how they have/had a crappy Snap-On dealer. Snap-On dealers are just like wives/husbands. Almost everyone here has had or has one, but not everyones experiences are the same. I would venture a guess that there are more divorced people on these forums than there are unhappy Snap-On customers. I wonder if those divorced people that are also unhappy with the Snap-On dealer/company and say that they will never buy another Snap-On product, are also the ones that have given up on women because of the divorce??? 
kartracer55
Well-known member
- Joined
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TNToy said:Fortunately, the only problem I have is deciding WHICH nice tool guy to give my money to.
Very true. I needed 3/8's impacts... that was 150-200 to one of two drivers. I knew the snap ons would be just as good as the Matco's, but I went with the Matco guy because I have spent alot more money with the snap on guy. This way, he may not be as reluctant to warranty something, and keep it from being awkward for me. Ya know? I typically get better prices from Snap on though.
Jim
kythri
Well-known member
Canadian Charlie said:
Now, is that due to collectability, or is that due to buyer-stupidity?
Not that I don't collect things that I feel to have a higher value than others due, but tools have always struck me as more of a practical item, and less of a collectable.
Of course, I find myself building a collection, and I value that collection, but if I were to own some brand's ratchet of 1970-vintage, and it got lost, I doubt I'd pay a premium to get another one like it - I'd probably just buy the latest incarnation as cheap as I could.
kythri
Well-known member
Junkman said:It is often said that one unhappy customer will tell a 100 people. In this forum, one unhappy Snap-On customer gets to tell thousand's of people. Among those thousands are a few additional unhappy customers who all jump on the bandwagon telling there sad tale of woe as to how they have/had a crappy Snap-On dealer. Snap-On dealers are just like wives/husbands. Almost everyone here has had or has one, but not everyones experiences are the same. I would venture a guess that there are more divorced people on these forums than there are unhappy Snap-On customers. I wonder if those divorced people that are also unhappy with the Snap-On dealer/company and say that they will never buy another Snap-On product, are also the ones that have given up on women because of the divorce???
Armchair psychologists, folks! They're everywhere!
Who needs education to be a therapist these days? We've got the intarwebs!
Junkman said:It is often said that one unhappy customer will tell a 100 people. In this forum, one unhappy Snap-On customer gets to tell thousand's of people. Among those thousands are a few additional unhappy customers who all jump on the bandwagon telling there sad tale of woe as to how they have/had a crappy Snap-On dealer. Snap-On dealers are just like wives/husbands. Almost everyone here has had or has one, but not everyones experiences are the same. I would venture a guess that there are more divorced people on these forums than there are unhappy Snap-On customers. I wonder if those divorced people that are also unhappy with the Snap-On dealer/company and say that they will never buy another Snap-On product, are also the ones that have given up on women because of the divorce???
But isn't that the purpose of forums like these? To share ideas, knowledge, and experiences, both good and bad? Would it be better if nobody ever felt comfortable enough to speak the truth?
I don't think so.
BTW...Happily married for 20+ years, here.
Uncle Buck
Banned
kythri said:
1320stang
Well-known member
Having not ever bought off a truck, who takes care of the warrenty? Does the Driver/Owner/Operator send it back to Snap-on/Mac/Matco/Cromwell and get a new replacement?
kartracer55
Well-known member
- Joined
- Jun 21, 2005
- Messages
- 5,317
1320stang said:
Driver (in theory) evaluates the tool, hands you a replacement, and the broken tool goes back with others to the company, where they get evaluated and the company decides whether the dealer gets reimbursed for the tool. If the company feels the tool shouldnt be warrantied, driver is SOL. Thats my understanding anyway
Jim
kartracer55 said:
That's pretty much how it works. If a dealer is in the dumps with SO Corporate, credits for warranties will be applied to the outstanding balance...and not come back as inventory.
For a dealer in such a situation, the warranties are basically coming out of his pocket, because he won't see the credits to replenish his inventory. He can sell inventory, but the little warranty credits don't do much against his umpteen-thousand-dollar balance with the company.
stupidjet said:
I knew one that was a front-end tech. He mortgaged his house to become a Snap-On dealer. A year later, he mortgaged his mom's house. A year after that, he lost everything.
There was a recent case where Snap-On was sued by some former dealers (actually, their wives, because dealers aren't allowed to sue Snap-On) due to unfair practices. It was ruled that Corporate must change it's practices related to territories and dealer financing.
Once a dealer gets in the hole, it's hard to get back out.
I'm sure there are lots of very successful dealers out there, but I'd guess there are many more that are struggling.