Wamsutta
Well-known member
Being that they replaced the whole box instead of just the casters, that leads me to suspect there's something going on with the box to cause this problem. Very peculiar indeed.
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Snap On Epiq series tool box problems
- Thread starter namaher
- Start date
Being that they replaced the whole box instead of just the casters, that leads me to suspect there's something going on with the box to cause this problem. Very peculiar indeed.
cryan
Well-known member
It sounds like people are trying to excuse what is obviously an issue with the box just because it is from Snap-On. You paid $10k and so it should be perfect! If you bought a $5k car and it didn't go in reverse without jumping around you would take it back to the vendor so why not with a more expensive tool box?
From your video I reckon that the locks are not tight enough fitting and as such they are allowing the castor arm to semi rotate away from the direction of travel thus placing a side load on the wheel which is then transferred to the torsion bar suspension which (due to torsion bar suspension not dealing well with side loading) is causing the box to, "Jump."
If the castor locks were of high enough tolerance then they would prevent the sideways rotation of the castor arm entirely (as they should do) and the wheel would happily rotate freely in forward or reverse directions.
If the suspension was of coil spring type the springs would probably absorb the loading and you would not notice so much.
Just my two pennys worth. I do think though that if you are paying $10k for a tool box, that tool box should have zero issues and excuses should not be tolerated. In this country (UK) the Sales of Goods Act states quite clearly that if the customer is not entirely satisfied with the product for reasons of build quality, reliability or its fitness for the purpose for which it was sold, then you have the right to return it for a full refund.
I know you're in the US but your dealer surely knew the job you did, the place you worked and the purpose for which you needed the box. If the box does not do the job which you bought it for to your satisfaction then I would be looking for my $10k back.
From your video I reckon that the locks are not tight enough fitting and as such they are allowing the castor arm to semi rotate away from the direction of travel thus placing a side load on the wheel which is then transferred to the torsion bar suspension which (due to torsion bar suspension not dealing well with side loading) is causing the box to, "Jump."
If the castor locks were of high enough tolerance then they would prevent the sideways rotation of the castor arm entirely (as they should do) and the wheel would happily rotate freely in forward or reverse directions.
If the suspension was of coil spring type the springs would probably absorb the loading and you would not notice so much.
Just my two pennys worth. I do think though that if you are paying $10k for a tool box, that tool box should have zero issues and excuses should not be tolerated. In this country (UK) the Sales of Goods Act states quite clearly that if the customer is not entirely satisfied with the product for reasons of build quality, reliability or its fitness for the purpose for which it was sold, then you have the right to return it for a full refund.
I know you're in the US but your dealer surely knew the job you did, the place you worked and the purpose for which you needed the box. If the box does not do the job which you bought it for to your satisfaction then I would be looking for my $10k back.
nickadolph
Active member
- Joined
- Aug 29, 2011
- Messages
- 29
^^^Looks like cryan beat me to the punch while I was typing^^^^
Never seen this kind of box in person, but I'm assuming that the locked wheels are still able to "toe" in enough to prevent the smooth rolling. My suggestion would be to find a set of gage pins to find out the absolute maximum size pin that you can fit into the locking holes, and then order that size pin from mcmaster. I'm think that this would eliminate the spin slop in the casters.
Never seen this kind of box in person, but I'm assuming that the locked wheels are still able to "toe" in enough to prevent the smooth rolling. My suggestion would be to find a set of gage pins to find out the absolute maximum size pin that you can fit into the locking holes, and then order that size pin from mcmaster. I'm think that this would eliminate the spin slop in the casters.
FunkyfullWidth
Well-known member
Anyone have problems with how far the drawers open on the epiqs? For the longest time I just thought how it was, but my eqip drawers opened whereas there was about 3 inches or so of drawer kinda tucked in there, making it hard to get things all the way in the back. One day I got pissed and pulled harder then usual and the drawers came all the way out. Now the back of the drawer is almost flush with the front of the box when its out.
Wamsutta
Well-known member
One day I got pissed and pulled harder then usual and the drawers came all the way out. Now the back of the drawer is almost flush with the front of the box when its out.
That's normal. You've got to pull the drawer all the way out once in a awhile to equalize the slides.
FunkyfullWidth
Well-known member
That's what I thought. It was like having a brand new box once I realized this. I don't know how I went so long without giving the drawers the extra tug they needed to fully open. I just thought it was odd, the first time really took some extra pulling to get it to fully open.