Snap On Flare Nut wrench Not centered?

[devilsnight]

The fact that we hear so few complaints really speaks to their QC.

I no longer buy SO because of quality problems. I have never started a thread on GJ or any other website b/c of this, so b/s. Just because there's only 2 or 3 complaints here doesn't mean there hasn't been 2-3000 complaints over this.
I agree completely with both sides of this argument but, I have to point out just because no one else complained on garage journal doesn't mean it never happened...

 

[Loscaldazar]

I no longer buy SO because of quality problems. I have never started a thread on GJ or any other website b/c of this, so b/s. Just because there's only 2 or 3 complaints here doesn't mean there hasn't been 2-3000 complaints over this.
I agree completely with both sides of this argument but, I have to point out just because no one else complained on garage journal doesn't mean it never happened...

I believe hiball understands that (but I'll let him speak for himself).

You have to remember that on any online forum, you generally only hear problems. We see this on car forums all the time. People join, post once about how bad their car is, and never return. You don't get people who post once how great their car is and never return. Forums like this attract problems with whatever topic they are focused on.

Once again, I am by no means a Snap on Fanatic. Flare nut wrenches are something you don't want to go cheap on however...

 

[devilsnight]

agree
So have you tried to warrany this? or did i miss that? curious

 

[Nanashi]

Lol at this thread...

O.P. No big deal your dealer will replace it no problem I am sure you already know that.

Quality checks are like 1 in every 100 or maybe even 1000 wrenches. So yeah this kind of thing is going to slip out. It would be extremely hard for a dealer to find this defect once the product is packaged. These wrenches sit at an angle in the package. OH MY GOD SNAP ON COST LIKE 1billion $$$$ so if they ever have an issue like this ill rage on them till no end because its outrageous that something that cost that could come out defective. Settle down doggy if they increase quality checks the cost of that wrench is probably going to go up lol.

 

[Fedwrench]

I don't care whose name is stamped on the tool, from time to time a tool will be off centered, broached wrong, mislabeled, etc. It happens because humans are involved in the manufacturing process. It might be early Monday morning and they're not warmed up yet, or could be late Friday afternoon before a long weekend. The worker could be sick, drunk, tired, or hung over. Let's not throw the baby out with the bath water just yet.
I'm sure Snap on will make it right.
Anyone been here long enough to remember all of the SK complaints before they went under? wavy wrenches sound familiar?
Yes, we should expect more from a professional use tool because you're paying for better quality. I know Merk uses a magnifying glass to look for defects when he's polishing his tools. I probably wouldn't have noticed it unless it didn't fit when I tried to use it.
At any rate, mistakes happen to every brand. remain calm, get a replacement wrench, and move on.

 

[Hiball]

I no longer buy SO because of quality problems. I have never started a thread on GJ or any other website b/c of this, so b/s. Just because there's only 2 or 3 complaints here doesn't mean there hasn't been 2-3000 complaints over this.
I agree completely with both sides of this argument but, I have to point out just because no one else complained on garage journal doesn't mean it never happened...

Ah numbers.. Yes it's impossible to represent any products reliability based off a Internet forum or the internet in general. Im sure everyone here has spent time reading product reviews, just check out the HF Pass/Fail thread or Amazon. I know personally when I'm looking to make a purchase, I try and balance how long a company has been in business along with reviews in my search to fulfill my needs. Sometimes I just flip a coin... Lol

 

[CWP1616L]

Holy smokes ...... we got Fedwrench and Hiball in the same thread.

 

[Rezeppa]

I would use it until it breaks. I think there are times it would come in handy with better clearance on one side.

 

[jacob_coulter]

Sorry, I don't buy the arguments that "only a few people have complained" therefore you can just ignore it. Or that it "it happens to every brand."

If people started sending in photos of new Snap On chests with crooked drawers or peeling paint, I could care less that it's only here and there. It's supposed to be a tool brand where cost is no object with regard to quality, yet here's stuff Walmart wouldn't even put on their shelves.

It's happened enough that I know I'm not eager to pay $500 for a set of their flare wrenches and only reinforces the image that their huge markup has nothing to do with their superior quality.

 

[Hiball]

Sorry, I don't buy the arguments that "only a few people have complained" therefore you can just ignore it. Or that it "it happens to every brand."

If people started sending in photos of new Snap On chests with crooked drawers or peeling paint, I could care less that it's only here and there. It's supposed to be a tool brand where cost is no object with regard to quality, yet here's stuff Walmart wouldn't even put on their shelves.

It's happened enough that I know I'm not eager to pay $500 for a set of their flare wrenches and only reinforces the image that their huge markup has nothing to do with their superior quality.

It's not a argument.. It's reality NO tool manufacturer is above occasionally letting a QC issue slip thru the cracks. There is also nothing wrong with bringing it to the manufacturers attention, but as mentioned earlier.. Whenever humans are involved in the manufacturing process there will be some issues occasionally.

 

[Chuck122]

Hiball, I think not only you are right but your point is also very well argued, if they honestly wanted to understand that an operation the size of Snap On has to have a few hick ups here and there they would have done it already.
May I suggest this is turning into some kind of ******* contest that is much below you? Any how, I'm out!

 

[Hiball]

Hiball, I think not only you are right but your point is also very well argued, if they honestly wanted to understand that an operation the size of Snap On has to have a few hick ups here and there they would have done it already.
May I suggest this is turning into some kind of ******* contest that is much below you? Any how, I'm out!

True.. Some people are under the impression that tool companies are above making mistakes, especially the higher end brands.. And yes I get it, it ***** to spend good money and find a defect, the funny thing is the one person who should be pissed (the Op) is as cool as the other side of the pillow, as he knows it will be remedied. Go figure... Sometimes I get wrapped up in threads, everyone is entitled to there opinion.. Hell ill leave too..

 

[bcradio]

Cool video love to watch stuff being made

That was a good video.... now if we could just get Hiball to stop arguing again then we might be able to have a pleasant thread.

 

[Hiball]

That was a good video.... now if we could just get Hiball to stop arguing again then we might be able to have a pleasant thread.

FYI there's a difference between arguing and having a discussion, especially if someone quotes me, if you feel I'm being argumentative and it bothers you.

User CP>Ignore member.. Good bye

 

[CWP1616L]

Sometimes I get wrapped up in threads, everyone is entitled to there opinion.. Hell ill leave too..

Hiball, don't go anywhere. The entertainment value of your posts are off the charts.

 

[Adam McLaughlin]

Don't dare tell the Snap On cult their products are anything but the best. And if they have a huge defect like this, it's a special feature that's unique to Snap On. Nothing to see here, move along. They can't feel bad about their $30,000 investment.

I bet you couldn't find a single Harbor Freight flare nut wrench that off-center.

We're about to see some dark shadows appear out of the ground and corners of the scene to swoop SteveV off to the Netherworld

a la ghost

 

[jacob_coulter]

Here's a Snap On flare currently on Ebay that also looks like it has the same issue to me.

http://www.ebay.com/itm/1-NEW-Snap-..._Automotive_Tools&hash=item35c15cb3a0&vxp=mtr

 

[CWP1616L]

Here's a Snap On flare currently on Ebay that also looks like it has the same issue to me.

http://www.ebay.com/itm/1-NEW-Snap-..._Automotive_Tools&hash=item35c15cb3a0&vxp=mtr

That's a pretty good price at $24 shipped...

 

[NC-Fordguy]

Five hundred dollars for a set of flare line wrenches??

Did I miss something?

 

[Dimitri]

Quality checks are like 1 in every 100 or maybe even 1000 wrenches. So yeah this kind of thing is going to slip out.

Yup, a good read for those who question Snap On or any other quality control process ...

http://en.wikipedia.org/wiki/Statistical_process_control

http://www.wiley.com/college/sc/reid/chap6.pdf

They are dry reads, but interesting nonetheless.

Dimitri

 

[Loscaldazar]

Alright, gave them a call just a few minutes ago. They are going to warranty it. No pain at all, just called, explained my reasoning for wanting a new one (weaker on one side), and they are shipping it out, and don't even want the bad one. I'll probably turn it into something cool.

No horror story about SO warranty at all. Probably helped that I was warrantying one item (my first item warrantied with them at that) rather than a bucket. I had a feeling that was what the customer support person was asking me when she wanted to know how many items I was going to warranty

 

[CWP1616L]

they are shipping it out, and don't even want the bad one. I'll probably turn it into something cool.

What you could do is go ahead and use the bad one and then keep the good one on standby as a backup.

 

[NHBandit]

FYI there's a difference between arguing and having a discussion, especially if someone quotes me, if you feel I'm being argumentative and it bothers you.

User CP>Ignore member.. Good bye

LoL... 18 posts by you in this one thread alone. But you're not a cheerleader for Snap On.. What I do find odd is that on your very first post on this subject you admit it's unacceptable and reccomend that the OP gets it exchanged. Is this just a way of racking up posts or what ? Just curious.

 

[Hiball]

LoL... 18 posts by you in this one thread alone. But you're not a cheerleader for Snap On.. What I do find odd is that on your very first post on this subject you admit it's unacceptable and reccomend that the OP gets it exchanged. Is this just a way of racking up posts or what ? Just curious.

Thats what happens when you have multiple people "Quoting" you, its called a Discussion, and since this is a Discussion forum i obliged. It has nothing to do with Snap On, Outside of my Personal experiences with them handling Warranty claims is 1st rate. NO COMPANY is immune from sending out Poor QC from time to time, IMO ONLY How they handle the situation speaks volumes.

In the End what does it matter, The OP started a Thread, It didnt bother him, he seemed to agree with my Stance.

I'm with hiball on this.

And Snap took care of his Defective Wrench.. All is Happy once again on the Garage Journal front. Awesome...

 

[bcradio]

FYI there's a difference between arguing and having a discussion, especially if someone quotes me, if you feel I'm being argumentative and it bothers you.

User CP>Ignore member.. Good bye

No it doesn't bother me, I'm just letting current and future members know that you are highly argumentative. Just to possibly have someone avoid wasting an entire day in a pointless argument with you.

Good bye to you as well

P.S. I will continue calling you out on your pointless arguments as well... but I should give you the last word in this thread now....

 

[Hiball]

No it doesn't bother me, I'm just letting current and future members know that you are highly argumentative. Just to possibly have someone avoid wasting an entire day in a pointless argument with you.

Good bye to you as well

P.S. I will continue calling you out on your pointless arguments as well... but I should give you the last word in this thread now....

I do find it mildly humorous that your Post history represents just as much "Argumentative Behavior" But if it makes you feel better to sit on your throne and preach to others about me.. So be it.

Good times.. It takes 2 to tango..

 

[bcradio]

I do find it mildly humorous that your Post history represents just as much "Argumentative Behavior" But if it makes you feel better to sit on your throne and preach to others about me.. So be it.

Good times.. It takes 2 to tango..

However, there is a difference in stating a difference in opinion vs. going on for multiple pages about it.

 

[Hiball]

However, there is a difference in stating a difference in opinion vs. going on for multiple pages about it.

And having Discussions bothers you how? What did you bring to this Thread? Oh thats right.. You decided to Slander my Name twice.. and brought nothing of value to the OP or his issue.

Got It..

And Yes... I do get caught up sometimes in threads, Not because im being argumentative. Im just trying to see the other persons point of view. Im Not Perfect...

 

[CWP1616L]

I'm just letting current and future members know that you are highly argumentative.

He's also a real easy fish to catch ... but I just grab my nose pliers and pull the hook out of his mouth and then throw'im back in the water so I can catch him again next time.

 

[SMKS]

I no longer buy SO because of quality problems. I have never started a thread on GJ or any other website b/c of this, so b/s. Just because there's only 2 or 3 complaints here doesn't mean there hasn't been 2-3000 complaints over this.
I agree completely with both sides of this argument but, I have to point out just because no one else complained on garage journal doesn't mean it never happened...

Actually, I have seen a decent number of SO QC complaints. I'm a firm believer that no brand is above QC issues.

What type of issues did you have?

 

[ElectroLight]

He's also a real easy fish to catch ... but I just grab my nose pliers and pull the hook out of his mouth and then throw'im back in the water so I can catch him again next time.

Ya, he's good. Attacked me for not having started enough threads to be taken seriously or something??? But, not argumentative

 

[Hiball]

Ya, he's good. Attacked me for not having started enough threads to be taken seriously or something??? But, not argumentative

Please.. Please find where I did such a thing. Ill be waiting...

 

[ElectroLight]

Well, this little gem seemed unwarranted...

Your Statement is a little bit miss-Leading.. Dont you think? Or are you just trying to stir the pot?

1st off.. You dont get Better Quality, I dont care how you look at it the HF box is no where near the box that Snap on is (as it shouldnt). I know.. I own 2 HF Carts, and ive been around Snap on roll carts. 2ndly.. Your not gonna get better customer service because guess what? If you wait 4 mos to bring this matter to the HF's attention.. Your 90 day warranty from HF has EXPIRED... Congrats. Seriously?.. 2 Recent threads.. Ewww... Ahhh... How many toolboxes/carts do you think have left the Truck during that period? I cant tell you a exact figure, but id venture to bet it was more than 2.

Put the money Aside... It aint yours so you defunk math is Neither here, Nor there.. PLAIN AND SIMPLE... The Issue should have been brought to the dealers attention the DAY it was Delivered. Unfortunately for the OP, It Wasnt.. I have No Doubts that the Dealer or Snap on Will make good on the Problem, IF its a Actual QC issue that came from the factory and not some sort of Overspill/Overspray that came from working in a Body Shop. I wonder about this place sometimes.. I keep thinking that eventually some of you guys will grow weary of everything being a Snap on versus HF battle, On the Plus side..You can pat yourself on the Back for being a valued member of the Community and Trying to Help the OP with his Problem. <--- This is Sarcasm of Course...

Enjoy your Day..

 

[Hiball]

Well, this little gem seemed unwarranted...

So lets backtrack a bit, is that Ok with you...

First and foremost I never attacked you for to few of posts or whatever you decided to accuse me of earlier. Agreed?

Secondly... Is the "pot stirring comment really that far off base"? Do you not bring HF into a lot of Snap on threads every chance you get? Actually the thread from which you found that above quote is a good example, there was also another Snap on box thread, the Olympic jersey thread comes to mind and I'm sure if i really thought people wouldn't see thru these "I'm innocent" stance I would link them, its a easy stat to track Profile > Show recent posts = Good times

Do you really want to continue down this "argumentative" avenue? And what's warranted?

If you would like to discuss it further, I can be reached via PM or Email.

 

[Rico.]

Five hundred dollars for a set of flare line wrenches??

Did I miss something?

A decimal point perhaps

They're not really $500..... Are they..?

 

[SlowAl]

A decimal point perhaps

They're not really $500..... Are they..?

About $460 for both mm/sae sets.

 

[4x4gearhead]

I had this problem with a 3/4" 60 deg/ 30 deg snap on angle wrench. I use the wrench for hydraulic hoses and had spent money on them so they wouldnt spread. I handed it back to the snap on dealer the next week and he gave me a new one, shouldnt be a problem, and of all the snap on wrenches ive bought, Ive only had this problem with two.

P.s. I like Hiball's use of the words "defunk math" above lols. You go boy.

 

[chadster1]

So lets backtrack a bit, is that Ok with you...

First and foremost I never attacked you for to few of posts or whatever you decided to accuse me of earlier. Agreed?

Secondly... Is the "pot stirring comment really that far off base"? Do you not bring HF into a lot of Snap on threads every chance you get? Actually the thread from which you found that above quote is a good example, there was also another Snap on box thread, the Olympic jersey thread comes to mind and I'm sure if i really thought people wouldn't see thru these "I'm innocent" stance I would link them, its a easy stat to track Profile > Show recent posts = Good times

Do you really want to continue down this "argumentative" avenue? And what's warranted?

If you would like to discuss it further, I can be reached via PM or Email.

Why do you even try anymore?

 

[Hiball]

Why do you even try anymore?

I dunno Chad, it just pisses me off when people accuse of things and plead innocence, especially after how much of my time I've given to GJ. I think I just need a break, I find myself lacking the ability to play well with others.