Snap-On lifetime guarantee in Europe

[Laro13]

Has anybody got experience with Snap-on lifetime guarantee in Europe?

I need some friction-slides for my Kra-379a and I hear that you can get free replacements in the U.S.
Somehow I don't think it will work that easy in Europe.

Thanks.

 

[Rosso]

Should be fine, just contact the head office in your country.

 

[RCStocker]

Having lived in the US, Canada, Australia and Germany I know that not all companies back their product the same in each country. The local laws vary but my guess is that they will replace a defective tool.

Are the part numbers the same in the UK the same as the US.

Go to the Snap-on web site and check the numbers. While there you can contact them and get your answer.

I think you will be safe with Snap-on backing. Some Snap-on dealers are very hard to deal with and it makes replacing things difficult. I have gotten replacement but it took pulling teeth and a complaint to the home office.

 

[ctb]

I tried to replace my snap on screwdriver with a broken tip here in Slovakia. Actually stopped a snap on van (first I've seen here) and gave it to the guy to see if he could replace it. About 5 months later I met him again and he gave me back the same broken screwdriver and said the warranty doesn't apply in Europe.

 

[Adam.C]

It's just like it is in the us. If you have a sales invoice, I think corporate will help you. If you are a regular truck customer, your rep will help you. If you have no rep and no receipt customer service could be hit or miss.

I buy a lot of snap tools on fleabay. Even if I don't get the great warranty, I still have great tools. I generally don't mind paying retail for repairs/parts.

 

[richfinn]

My Snap On rep was Ok in the UK, he would always help you out.

The lifetime warranty did apply.

I have seen him tell idiots who have obviously abused things to "do one"
But I think that's fair enough. You can't educate morons