Snap on now requires receipts to get warranty replacement

[t4runner]

The real answer to this issue is that all Snap-on dealers should be made to keep records of sales and those records should be put into a Snap-on data base. [such as a firearms data base] If this is how Snap-on is going to handle warranty outside of their truck dealers.

 

[Motor-Mechanic]

I believe I was assigned a SO account when I sent in some tools for warranty. I have used the same account to purchase a few items online like drawer bumpers or when there is a promotion.

I have bought off the truck but those are always cash transactions so there is never a receipt. If you want a receipt then it is full price plus tax.

Don't buy anything off the truck unless it is some sort of promo deal!

Really? bought an item off the truck today, my dealer gave me a £50 discount and a receipt

 

[jjjrmx5]

Walmart knows every store you have been to. Sears too. I'm sure Snap On has a record of you buying somthing. If you go to Shop Rite or food town you get a free turkey for Christmas because they know exactly what you buy( if you use one of those cards). I've been to Guitar Center in North Carolina and they knew everything I bought at Guitar Center in NJ. I bought somthing at Walmart in NJ drove to NC and tried to use my credit card and it was declined because the cridit card company thouht my card was stolen because I used my credit card at walmart and 8 hours later tried to use my credit card in NC, they told me what I bought and how much I charged. If the Snap On dealer gave you a recipte Snap On knows you bought it and who you bought it from....IF it was from a Snap On Dealer.

That's not the way teh Snap-On databse is set up based upon my PM's with drivers here on GJ and those that I have and had locally.

Driver's keep their own personal database and have access to teh Snap-On corporate database to access some one on their route's online purchases and for warranty work. That's also why "truck accounts' are just that , "truck accounts" and large purchases go to Snap-On credit /corporate. It also explains why buyers pay drivers and the payments never are registered to Snap-On and reside only in the driver's computer at times.

I ran across a problem long ago that thus made that conversation and unravelling necessary, but it's not quite teh seamless driver/corporate info shared I.T. and data lovefest that one might imagine.

If you buy at teh SO online site you are good. You loose your dealer and no personal receipt paper trail, it may be hard to prove you bought it off the truck. just sayin'.

 

[tjmonsen5]

In a different thread he stated that he paid for shipping + insurance meaning he just decided to send the tools to Snap-on and expected warranty. Snap-on DOES NOT allow this anymore. You need to call in to the customer service... and THEY pay for the shipping. Warranty doesn't cost the customer anything but the 10 cents to make the phone call.

 

[potomac]

I sent a broken SK socket to SK on the same day, and already received my brand new replacement yesterday. No questions asked.

The problem of Snap on was that they allowed people to bring in buckets of old tools for new tools. In order to fix that, all Snap on needs to do is to stop warrantying old, rusty, worn out, but non-broken tools. Is that too hard to do? Probably not. The problem of Snap on is that they did not choose to go that route. Instead, they choose to require receipts for all tool warranty services. IMO, this is like shooting mosquitoes with a canon. The damage Snap on is doing will be bigger than its benefit, due to the stupid approach.

Anyway, as a DIYer, if is a bad decision to go with Snap on tools that are tailored for the professionals. If I have to start over again, I will go with other tool companies that have a better distribution and warranty network. For example, I can buy SK tools easily off Amazon.com or Tooltopia.com.

 

[genevabuck]

I kept some of my receipts, but when I went to get a ratchet rebuilt, the guy told me "you didn't buy it from me." How is it my fault that these guys quit of get different jobs? I could just see a cashier at SEARS saying that. Done with Snap On.

 

[VolvoMan]

To the OP,

1) a DIY'er and yet have spent $10k on Snapon in the last 5 years
2) Always toss out your receipts like potato chip bags
3) Don't like dealing with your truck guy because you feel you have to bribe him (you have a truck guy, yet you are a DIY'er)
4) You have stated you have found some of your online purchase receipts online


You know... call me suspicious, but something just doesn't pass the smell test here.

Anyone who is is DIY'er who spends $10k on Snapon tools would be exceptionally rare, if not exceptionally rich.

Anyone who spends $10k on tools would not only have a good relationship with their truck guy, probably gets a birthday card too.

just saying

Ahem,

You just need to look on this board to see many many DIYers who spend a stack of cash on Snap On tools.

I admit that I've bought a few from eBay, but I've also bought a lot from the trucks. In the last 2 months alone, I've spent around $5000 on Snap on Tools & Boxes. I'm not particularly rich, but I am fairly well paid, much better than I could earn in the motor trade here, and I should know, I've been there, done that, washed the T shirt.

What people here are missing is that, from my understanding of consumer law, the warranty in force at the time of sale is that which applies to the item in perpetuity. This is to snap-on's advantage in some respects as they did not warranty tools made during WW2, due to reduced availability of quality materials. Plus, it wouldn't feel right for them to replace a broken wrench for some guy in Germany who's grandaddy liberated it from a blown up army jeep.

If the tools are of 80's vintage, then from what has been posted here, it would appear that the warranty at that time did not preclude transfer of warranty to a new owned and should be honoured.

Before i get the statement of the obvious, I acknowledge that the OP probably wasn't returning tools that old. I do however note that about 50% of what's on ebay, at least in the UK, is of 80s and 90s vintage.

 

[VolvoMan]

Having read through a few of the similar threads on here, I noticed that, whilst most understand that Snap On dealers are independent franchise owners, and that sometimes there are some who may have some "deficiencies" in their customer service and development skills, hardly anyone seems to acknowledge that MAC, MATCO and any other "truck brand" dealers are also independent franchise owners are are subject to exactly the same variability in "skills".

It is also fairly common for these "deficient" dealers to find they are not making it work with the franchise they have and switch to another brand, thereby applying their own brand of service to that brand. Usually, after two failed tries, they blame the whole tool industry and go work for the DMV.

Many moons ago, I had 3 dealers a week coming round my shop, one was a Snap On dealer who was winding down before retiring, He'd change anything you like and didn't really care how it broke, but didn't like ordering in anything he didn't have. Another was a Disillusioned Snap On dealer who had switched to MAC, he was a nice guy, and a pretty good salesman, but spent far too much time round my shop, drinking my coffee to be making any serious money out of it (he's the guy that disappeared leaving me with a basically free Welder and Rollcab). The third was an independent, also an ex snap-on dealer, who carried the odd stuff that Snap on don't, like consumables and SK, SP & Facom specialist tools.

I've had a dozen SO dealers over the years, only one ever raised an eyebrow over a warranty repair, an old 70's 3/8 torque wrench that kept smashing ratchet kits. He did fix it, but grumbled a bit. I later found out that the proper Torque wrench rebuild kit wasn't available anymore, and that he'd "fixed" it with parts from 3 different standard ratchet kits.

 

[signcrafter]

In a different thread he stated that he paid for shipping + insurance meaning he just decided to send the tools to Snap-on and expected warranty. Snap-on DOES NOT allow this anymore. You need to call in to the customer service... and THEY pay for the shipping. Warranty doesn't cost the customer anything but the 10 cents to make the phone call.

This /\

Almost every case I have read on here is where someone just sent tools into Kenosha. Snap on used to accept this but now send tools back with this note that says "you might" be required to show proof of purchase. For the amount of garage journal guys that buy and sell used tools there are a very small number of rejected warranty claims.

 

[camaross]

I just broke two Snap on torx bit yesterday when trying to tighten a flex-head ratchet. I did not even apply much torque at all. The bits just twisted like some Chinese made junk. This is very disappointing!

I notice that their new tools barely have the "Made in the USA" engraving anymore, and the quality of their tools seems to be going downhill.

I used to buy Snap-On exclusively when I was young. Not any more. I start to buy more S.K. , Gearwrench, and even Harborfreight tools. I haven't broken even any HF tools so far.

 

[d.mcfarland]

I just broke two Snap on torx bit yesterday when trying to tighten a flex-head ratchet. I did not even apply much torque at all. The bits just twisted like some Chinese made junk. This is very disappointing!

I notice that their new tools barely have the "Made in the USA" engraving anymore, and the quality of their tools seems to be going downhill.

I used to buy Snap-On exclusively when I was young. Not any more. I start to buy more S.K. , Gearwrench, and even Harborfreight tools. I haven't broken even any HF tools so far.

Bumping a thread from 2012 to make a completely unrelated statement?

 

[AngryJoe]

Bumping a thread from 2012 to make a completely unrelated statement?

Here we go again...

 

[Danglerb]

Bits if they miss or fail some heat treating type stage, will be junk with no easy way to detect until used.

 

[Prybar]

I have had absolutely fantastic service from Snap-On.com. They have taken care of every warrantee claim I have had recently with no questions asked and shipped directly to my door. I use my tools privately now and don't have a regular dealer so I order what I need from the website as well as any warrantee issues.

 

[jimmyin3D]

I have had absolutely fantastic service from Snap-On.com. They have taken care of every warrantee claim I have had recently with no questions asked and shipped directly to my door. I use my tools privately now and don't have a regular dealer so I order what I need from the website as well as any warrantee issues.

Yup same situation, no more truck so emailed Snap On customer service and they’ve sent me the new warranty tools within a couple days. Easy as can be.

I can understand from their standpoint of not wanting to warranty rusted flea market finds. It’s not in their best interest to give out handouts.

 

[Ign]

I just broke two Snap on torx bit yesterday when trying to tighten a flex-head ratchet. I did not even apply much torque at all. The bits just twisted like some Chinese made junk. This is very disappointing!

I notice that their new tools barely have the "Made in the USA" engraving anymore, and the quality of their tools seems to be going downhill.

I used to buy Snap-On exclusively when I was young. Not any more. I start to buy more S.K. , Gearwrench, and even Harborfreight tools. I haven't broken even any HF tools so far.

I can offset you 'cause I'm going the other way. Increasingly I enjoy buying Snappy stuff just 'cause it's a pleasure to use. I fully acknowledge you might pay 300% more for a tool that feels ~20% better in hand (wildly subjective and impossible to actually quantify) but it's my money to spend, or to waste for that matter.

SK has just been too shaky since the "time of the great unpleasantness" (Ronin, anyone?), GW has a couple wins and 95% over-rated garbage, and HF is what it is: a decent value for mostly decent import hand tools.

Buy whatever you want.

And yeah, bumping an unrelated thread from '12 is kinda dumb

and x100 on online chat for warranty claims, they're generally very helpful

 

[pi_guy]

And yeah, bumping an unrelated thread from '12 is kinda dumb

There is a whole flock that do the best they can to put down Snap On.

The best part is most have had no exposure to SO but they feel it is their duty to bash. They are like most religions a devoted follower believing that if you do not do it their way you are a heretic.

 

[dnschmidt]

I pretty much hate Snap-On because of their business practices (and insane pricing) but I'm a stockholder in SNA. They may be scum but their stock is golden. Jim Cramer once had an episode of Mad Money called the ATF show. He explained his stock picks as follows:

I hate alcohol but Diageo is a consistent moneymaker.
I despise smoking but Altria always makes money.
I loathe firearms but Smith & Wesson is as good as gold.

Take the money you make from investing in these abhorrent companies and give it to Mothers Against Drunk Driving, The American Cancer Society and the groups that fight the NRA. That's the way I think of Snap-On.

 

[WittHay]

Snap-on. a US manufacturer of tools that sells high quality tools to other country's. Selling those tools employs local business people that helps the economy in my country grow.

Harbor Freight a strictly US importer of tools with known shady business practices. Its owner does not support selling or manufacturing US made tools.

Amazon a company that depends basically on almost slave labor. Working the night shift at UPS or Amazon is about the equivalent of picking cotton .

Purchased at lot of new SBD Craftsman, will buy some Snap-on and Mac this week. Will never buy any tools from HF or Amazon

 

[chrismenke]

Take the money you make from investing in these abhorrent companies and give it to Mothers Against Drunk Driving, The American Cancer Society and the groups that fight the NRA. That's the way I think of Snap-On.

If you take your money, and wire enough of it into my brokerage account, I will never buy Snap-on again (but I still get to warranty my current tools).

 

[toolaholic]

I bought a 9 inch 1/4 drive breaker bar direct from snap on. I’m guessing I’m in the data bank for warranty . Have the receipt somewhere . Didn’t break it yet.

 

[Handyandy23]

There is a whole flock that do the best they can to put down Snap On.

The best part is most have had no exposure to SO but they feel it is their duty to bash. They are like most religions a devoted follower believing that if you do not do it their way you are a heretic.

I agree there are a lot of SO haters that fall into this category you describe, but not sure this description is accurate in a thread where OPer was complaining about warranty on SO tools he owns, and one that was bumped by someone else complaining about the quality of SO tools that they own.

As many SO haters as there are out there, there's probably just as many SO nut huggers that will come to their defense over any little thing. If I were in the OPer's shoes I'd be annoyed with the company as well. They do sell tools largely based on the expectation that they will be warranted for life, and that's why most pay the premium for them.

Maybe SO is (somewhat rightfully) trying to fight back against the people that buy broken tools from a yard sale and expect lifetime warranty, but at the same time this is kind of a hole they dug for themselves with their marketing and at least implied to be why you should pay so much for them.

 

[Ign]

I pretty much hate Snap-On because of their business practices (and insane pricing) but I'm a stockholder in SNA. They may be scum but their stock is golden. Jim Cramer once had an episode of Mad Money called the ATF show. He explained his stock picks as follows:

I hate alcohol but Diageo is a consistent moneymaker.
I despise smoking but Altria always makes money.
I loathe firearms but Smith & Wesson is as good as gold.

Take the money you make from investing in these abhorrent companies and give it to Mothers Against Drunk Driving, The American Cancer Society and the groups that fight the NRA. That's the way I think of Snap-On.

I wanted to hate SO because most on here who own any act like elitist pricks.

But SO won me over because they are not elitist - if you contact 'em via chat and just say you own one of their tools they'll bend over to help you, or at least they have with me. They really stand behind their stuff, and all of this just made me want to buy more.

Basically I realized most SO owners are snobs (I'm indifferent on drivers, but I think they made a TOUGH career choice) but the company welcomes you with open arms even if you're asking for a rebuild kit for a 35 year old ratchet as I was.

 

[Lassen Forge]

I just want to know how you even FIND a 7 year old thread to resurrect from the dead? The warranty on THAT should be void (or require a receipt)...

 

[ssdave]

.......
Maybe SO is (somewhat rightfully) trying to fight back against the people that buy broken tools from a yard sale and expect lifetime warranty, but at the same time this is kind of a hole they dug for themselves with their marketing and at least implied to be why you should pay so much for them.

Personally, I have never seen them trying to fight back against anyone. They have been invariably helpful to me.

My belief is that every one of these "no snap on warranty" threads I have seen have been people with unreasonable expectations if dealing with SO corporate. Drivers, they have hit and miss days, and poor drivers in general sometimes. But, corporate, they are very good as long as you don't have a record of yard sale or rusty tool warranties. They do keep track of your warranty return record.

As far as the two bad torx bits, if that makes you happy to buy cheaper tools because of that, go for it. I sincerely doubt that you'll find any cheaper tool that is better than the SO bits, unless you had truly defective ones originally. Truly defective ones would have been fixed by simply warrantying them out for new.

Unreasonable expectations come from thinking something that costs 3 or 5 or 20 times as much will be 20 times better. In reality, the difference between adequate and excellent is more like 10% to 30% better, not 20 times. Then, it's a question of whether the difference is a good value for the increased cost.

I drink pepsi instead of western family cola. But, there's others that drink fancy organic glass bottled sodas at 20 times the price. To me it's not worth it. But, I use Snap-on and Proto tools instead of Tekton or Gearwrench or Harbor freight. To me it's worth it, but to many others; not. There's room for more than one approach.

 

[Tul]

Snap-on. a US manufacturer of tools that sells high quality tools to other country's. Selling those tools employs local business people that helps the economy in my country grow.

Harbor Freight a strictly US importer of tools with known shady business practices. Its owner does not support selling or manufacturing US made tools.

Amazon a company that depends basically on almost slave labor. Working the night shift at UPS or Amazon is about the equivalent of picking cotton .

Purchased at lot of new SBD Craftsman, will buy some Snap-on and Mac this week. Will never buy any tools from HF or Amazon

Seriously and without any mean-spirited intent on my part, would you explain what Harbor Freight's shad business practices are?

 

[mc4life27]

If you take your money, and wire enough of it into my brokerage account, I will never buy Snap-on again (but I still get to warranty my current tools).

Ok I understand that snap on should stand behind their product no matter what but if you don't like to buy their products and will no longer support them in the future why should they support you and your tools? Everything in the world is a give and take but people who always just take make it hard for things to keep moving forward. Sure snap on I expensive and you can find cheaper tools that will still get the job done but I have yet to Find a tool the I would rather use more then any of the snap on tools I own. They just are better for the most part. Not always and when they are not don't buy that tool but buy the ones that are better.


Sent from my iPhone using The Garage Journal mobile app

 

[CrazyTools]

Ok I understand that snap on should stand behind their product no matter what but if you don't like to buy their products and will no longer support them in the future why should they support you and your tools? Everything in the world is a give and take but people who always just take make it hard for things to keep moving forward. Sure snap on I expensive and you can find cheaper tools that will still get the job done but I have yet to Find a tool the I would rather use more then any of the snap on tools I own. They just are better for the most part. Not always and when they are not don't buy that tool but buy the ones that are better.

Sent from my iPhone using The Garage Journal mobile app

If you purchase Snap-on tools, they are required by contract to warranty them whether you continue to do business with them or not. You've already done business with them. The contract lasts a lifetime if you're the original purchaser. Just keep your receipts, and digitize them. Snap-on can and will tell you to get bent without a receipt at their discretion.

Honestly Snap-on really pisses me off. I keep finding tools from them I need, and find useful.

 

[camaross]

Are the below statements correct?

(1) Snap-On's warranty is only for the original owner and not transferable to those who buy them used?

(2) Snap on requires a receipt to show your are the original owner in order to get the warranty?

If that's the case, I would totally understand, but Snap-On does need to make that clear when they sell your tools. It is wrong to give customers an impression that the tools will be backed by life-time warranty without worrying about whether you buy it used or not or have a receipt or not, and then give people surprises when they really need a warranty service. After all, a lot of people pay the premium because of the stellar warranty behind the Snap on tools.

I too loathe people who bring buckets of rusty tools to Snap-On for replacement. But What Snap-On need to do is to find a solution to single out this group of people.

If you purchase Snap-on tools, they are required by contract to warranty them whether you continue to do business with them or not. You've already done business with them. The contract lasts a lifetime if you're the original purchaser. Just keep your receipts, and digitize them. Snap-on can and will tell you to get bent without a receipt at their discretion.

Honestly Snap-on really pisses me off. I keep finding tools from them I need, and find useful.

 

[Pontiac787]

Correct. The warranty is not transferable. It is only good for the person who originally purchased the tool.

I would assume #2 is true but based on their discretion. Meaning they may not always ask to see the receipt but if they do you have to provide it.

 

[LB-1911]

Are the below statements correct?

(1) Snap-On's warranty is only for the original owner and not transferable to those who buy them used?

(2) Snap on requires a receipt to show your are the original owner in order to get the warranty?

If that's the case, I would totally understand, but Snap-On does need to make that clear when they sell your tools. It is wrong to give customers an impression that the tools will be backed by life-time warranty without worrying about whether you buy it used or not or have a receipt or not, and then give people surprises when they really need a warranty service. After all, a lot of people pay the premium because of the stellar warranty behind the Snap on tools.

2. Personal Use Warranties for Products.

Customers buying Product for personal use can obtain the Product warranty information by calling the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail [email protected].

During the applicable duration of the applicable personal use warranty, at its option, Snap-on will repair or replace its Products which fail to meet the personal use warranty standards, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Snap-on, and is Customer's exclusive remedy in place of all other rights and remedies.

This warranty only extends to the original Customer and cannot be transferred or assigned.

To obtain warranty service contact the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail [email protected].

The following information will be required with the customer’s warranty request:
(1) date and proof of purchase,
(2) where customer purchased the product,
(3) full name,
(4) shipping address,
(5) phone number,
(6) e-mail address,
(7) item number(s) or approximate weight of return package.

Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the customer will be provided an RGA number and will be sent a shipping label either electronically thru e-mail or thru the U.S. mail, and must ship the product to Snap-on.

Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer.

If the warranty claims is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, Snap-on does not waive a claim that a Product nevertheless has been subject to abnormal use.

You can obtain further information regarding the personal use warranty by writing: Snap-on Tools Company LLC, Consumer Warranty Information Center, 2801 – 80th Street, Kenosha, Wisconsin 53143.

This address cannot be used to obtain warranty service. Any product mailed to this address will be returned.


Source of above @
https://www.snapon.com/Terms-and-Conditions-of-Sale

 

[RKA]

I bought a 9 inch 1/4 drive breaker bar direct from snap on. I’m guessing I’m in the data bank for warranty . Have the receipt somewhere . Didn’t break it yet.

I wouldn't count on this. You're better off saving the receipt so you can pull it up on demand. IT systems get upgraded and moved over time, some of that data can be lost (intentionally or accidentally). I know my old account vanished after their last upgrade several years ago and I can't find my purchase history. Might still be accessible somehow to them, but whatever. My point is, if it's at all important to you, keep your own records in case you should need them.

 

[Handyandy23]

What about the cases where people buy used tools off the SO truck? You're not technically the original owner. And not sure what you get in the way of a receipt? Are you just buying them accepting that whatever unseen stress the previous owner has caused might be your problem the first time you go to use it?

 

[pi_guy]

I agree there are a lot of SO haters that fall into this category you describe, but not sure this description is accurate in a thread where OPer was complaining about warranty on SO tools he owns, and one that was bumped by someone else complaining about the quality of SO tools that they own.

As many SO haters as there are out there, there's probably just as many SO nut huggers that will come to their defense over any little thing. If I were in the OPer's shoes I'd be annoyed with the company as well. They do sell tools largely based on the expectation that they will be warranted for life, and that's why most pay the premium for them.

Maybe SO is (somewhat rightfully) trying to fight back against the people that buy broken tools from a yard sale and expect lifetime warranty, but at the same time this is kind of a hole they dug for themselves with their marketing and at least implied to be why you should pay so much for them.

Think you will find the SO cheering crowd is thinning out many no longer post.
I do not bother to point out glaring mistakes, it is not worth it. The real tragedy is this should be a place of information exchange which it is loosing it purpose. Too many do not want to hear what they do not agree with. The trend seems to be do it as cheap as possible and damm the consequences.

 

[Hiball]

What about the cases where people buy used tools off the SO truck? You're not technically the original owner. And not sure what you get in the way of a receipt? Are you just buying them accepting that whatever unseen stress the previous owner has caused might be your problem the first time you go to use it?

Generally the people who are buying off the truck will fall under the Professional Use warranty section.

3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned.



When dealing with the truck you will notice that it is much less restrictive, when dealing with corporate they start getting a little more finicky. I’m certain there are drivers who Don’t like dealing with Joe public, and have pulled the receipt card for a warranty claim. I’ve personally never been asked for proof of purchase for a warranty claim on or off the truck and I’m certainly No big fish in regards to SO truck purchases.

 

[James-W]

Maybe SO is (somewhat rightfully) trying to fight back against the people that buy broken tools from a yard sale and expect lifetime warranty, but at the same time this is kind of a hole they dug for themselves with their marketing and at least implied to be why you should pay so much for them.

Perhaps I am missing something here. If a company, any company not just SO, warranties a tool for life, then what difference does it make who returns a tool for warranty? Look, if I buy a SO ratchet and then decide I want to sell the ratchet to you, and then you somehow break it, why do some people think it is such a crime for you to return it for warranty? I paid for the tool warranty in the high cost of the tool when I originally bought the ratchet so as far as I am concerned the warranty is on the tool, not on me. So why can't you return the broken tool for warranty replacement instead of me returning it?