Snap on Phone problems today FYI

[mrshaun]

Due to inclement weather that occurred yesterday in Crystal Lake, IL, phone service is still not available. We are working with AT&T to resolve the problem.



Our virtual reps will be available to assist you. If you need to reach the Customer Care Center, email us at [email protected].
Thank you for your patience as we work to restore service. We apologize for any inconvenience.


apparently the weather was bad up in crystal lake the past couple of days.
shaun

 

[Boost Creep]

yeah, we usually get what they had here where i'm at in michigan and it came down pretty good yesterday. high winds and heavy rain. lots of trees down and house damage

 

[mrshaun]

900,000 people without power

 

[Zrexxer]

apparently the weather was bad up in crystal lake the past couple of days.
shaun

Well, I guess we can at least say we have no chance of problems like that around here lately, eh Shaun... lol

 

[mrshaun]

you are right. i told snap on to move their call centers here and to open a distribution facility. it fell on deaf ears. plenty of people and lots of highways to get the stuff out of here and we never have weather problems.

update:
Crystal Lake Product Center



As of 9:40 AM this morning, the Crystal Lake facility has regained telecommunication connections and power caused by yesterday’s outage. The Product Center is focusing on the complete delivery of all franchisee stock replenishment orders for today’s routes. Throughout the day and evening they will process the daily add on and RUSH orders to the best of their ability barring any further interruption to power or telecommunications.



They will provide an additional update this afternoon.



Crystal Lake Customer Care Center



The Crystal Lake Customer Care Center and Franchisee IT Technical Support phone systems are back up and running, and they will be working through calls. You may experience longer than usual hold times.

 

[SpiderGearsMan]

email
or talk to your local franchise

 

[SCscoutguy]

Yea I tried to call them several times yesterday and just got a busy signal. I ended up just emailing them and they were able the help me within 20 minutes of sending my email that way.

 

[mrshaun]

i posted this so the guys without dealers were aware of what was going on.

 

[balane]

Thank you for posting. I tried calling them yesterday but got a recorded message every time. Think I'll email them today.

 

[mrshaun]

well i want to ensure those that do not have a dealer are not left out in the cold when something happens, especially if all you get is a busy signal

 

[SS5150]

The weather was very severe out here monday morning. There are still several thousands without power.....my house is out and doesn't sound like it'll be going by the weekend. I think most of Crystal lake is back up and running but there have been power flickers on & off the last few days.

 

[D9H 90V]

Me dealer told me about this yesterday, said thats why a few things I ordered didnt come in, good to hear they are getting the problem fixed