Snap on powdercoat issue.

[ianguilly]

So I meant to post this thread last week but anyway, I received my locker last Wednesday a KRA2409ppj. Now I noticed when I had it on its side that the bottom corners appear to be bare metal. Now I tell my dealer about this and that I'm a bit upset that I pay. $2000+ for this locker and its not powdercoated all the way, he asked if I would like some touch up paint for it or clear. I told him ill think about it and let him know. Has anyone else had paint issues like this or how I should go about handling it?

 

[kiatech]

There was a thread about this a few months ago IIRC. It wasn't a locker though.

 

[86k10]

If you bought it new I would want it done right for what they charge, If you got it at a good used price then it wouldn't bother me at much.

 

[96snma]

Personally for $2000 I'd want one that was perfect, that's a lot of money. Powdercoated all the way; I'd expect that to last for a very long time and it's a spot where it would rust. See if you can work on getting a warrenty.

 

[RV77]

Snap-on are usually pretty good about paint or corrosion complaints.Your dealer should call the district rep. about this. I would want this repaired also.

 

[battlegraduate09]

its fairly obvious he got it from a snap on dealer (tool truck) so it should be warranty. I think he is just asking about how he should go about getting it taken care of.

Myself (wouldnt have one personally) BUT if it were my decision i would not accept it. Strictly out of principal. You cant charge snap on prices, and chant "PROFESSIONAL TOOLS" as a slogan, and sell something that isnt even painted "professionally" for 2 grand.

 

[O_M_Jeep]

there is a thread just like this, it was a box though, and had bare metal in some inside corners, I dont recall how it was resolved, but I'm almost sure the box wasnt fixed or traded.

Found it, but didnt re-read it, here it is - http://www.garagejournal.com/forum/showthread.php?t=161449&highlight=snap+powdercoat

 

[bry@n]

I would want a new one if it was me. Your paying good money and to except anything less then perfect is crazy.

 

[cj7365]

paint is alot different than powder coat, for $2000 take it back

 

[dsmnickk90]

I'd tell him take it back and give you one that isn't flawed. Thats alot of money to accept flawed. Thats like buying a car that dosnt have the jams painted.

 

[Crow Horse]

I'm involved in the powder coating process at work and we would call it light spots. The way to properly "repair" it is to powder coat it a second time with the proper prep work. Touch up paint is a band-aide fix and for the money spent, you want a perfect product. I can't believe they let that out the door....

 

[Skin]

Personally i'd go for a nice sized discount. It is a tool box after all. Cash or more tools mean more to me than a literal perfect paint job.

Plus if it ever turns into a meaningful issue decades later you can warranty the whole locker anyway.

 

[ianguilly]

My dealer said tool box production is up 40% and snap on is back up'd from all the orders and had to hire a 3rd shift to try and catch up. Not to sure how true this statment is. I'd rather not send it back, its already mounted and full, a discount and touch up paint would probably keep me a customer.

 

[metaleltr]

Considering it's powder coat i fail to see how they can't get coverage there, you would think it would all be electrostatically attracted.

 

[Skin]

Considering it's powder coat i fail to see how they can't get coverage there, you would think it would all be electrostatically attracted.

corners tend to be a hard place to powder coat. A lot of boxes and carts have this "issue" if you look inside them.

 

[nanofrog]

...electrostatically attracted.

The process should have used this.

I realize things happen, but what I don't understand, is why that was allowed to leave the factory instead of being reworked to make it right before it was ever shipped?

 

[yjWrangler]

I'd ask him for some discounts/truck credit and the touch up paint.

 

[nathan_454]

my 1033 was that way as well - I talked to my dealer and Snap on made it right for me.

 

[firebox40dash5]

My dealer said tool box production is up 40% and snap on is back up'd from all the orders and had to hire a 3rd shift to try and catch up. Not to sure how true this statment is. I'd rather not send it back, its already mounted and full, a discount and touch up paint would probably keep me a customer.

Interesting claim... I was just talking to my SO guy about boxes today and he was telling me they couldn't sell squat lately. Unless that "up 40%" means they cut a shift due to low demand, and now they're backed up, but not enough to ramp production back up.

I agree with Skin, I'd rather pay less than have a perfect product in a spot I can't see... but I don't see the incentive for your dealer to do that, unless SO will foot the bill to discount it, when he should be able to swap it for you at no cost to him. If he won't make a deal though, I'd expect absolute perfection for the prices they ask. Yeesh, I'm looking to get a used SO box, at a fair price that's about what they're getting just for that locker.

 

[tomshep]

First choice would be credit, money, some sort of compensation. If they aren't going to work with you then send it back and let them eat a bunch of money on it. You paid top dollar for a good product. You should be taken care of.

Tom

 

[Mohawk Dave]

Personally i'd go for a nice sized discount. It is a tool box after all. Cash or more tools mean more to me than a literal perfect paint job.

Plus if it ever turns into a meaningful issue decades later you can warranty the whole locker anyway.

THIS^ Unless you have God-Money.

 

[archirelic]

My dealer said tool box production is up 40% and snap on is back up'd from all the orders and had to hire a 3rd shift to try and catch up. Not to sure how true this statment is. I'd rather not send it back, its already mounted and full, a discount and touch up paint would probably keep me a customer.

Did you not notice this when first receiving the locker? If I'm spending that type of cash on a box, I'm going to look it up and down before doing any mounting to my box and filling it with tools.

 

[CudaChick1968]

I'm involved in the powder coating process at work and we would call it light spots. The way to properly "repair" it is to powder coat it a second time with the proper prep work. Touch up paint is a band-aide fix and for the money spent, you want a perfect product. I can't believe they let that out the door....

Considering it's powder coat i fail to see how they can't get coverage there, you would think it would all be electrostatically attracted.

corners tend to be a hard place to powder coat. A lot of boxes and carts have this "issue" if you look inside them.

This "issue" is actually called Faraday caging. The science explaining it is pretty extensive but what it basically boils down to is similar to trying to push the north poles of two magnets together. They repel each other.

The same thing happens on tight inside corners when powder coating metal. It CAN be done right the first time but you have to know how.

Crow Horse, I have to disagree about your / your company's recommendation of a second coat to repair Faraday areas -- by then, the part has already been fully cured and you won't be able to get a good ground then either. You'll just be adding mil thickness everywhere else and still have the same problem in the corners.

Snap On either needs to replace its powder line robots with qualified human coaters or hire better Quality Control inspectors.

 

[autoace]

I would just tell your dealer, great, when my replacement comes in, let me know so I can prepare to change them over. If he gives you trouble. Tell him you don't want it! If he doesn't take it back, call Snap-on directly, if that doesn't work, take it off your box, stop paying for it, tell him to come pick it up. Snap-on would send you another one for sure........ If you make payments to a dealer that is the hook.................I would not make payments on a box, I would just use a credit card, and if not happy Snap-on would make it right for the defect.....The dealer and payment system if you are making payments is the cork in the bottle here. Good luck

 

[ianguilly]

He is getting me a can of touch up and waiting to hear from his district manager.

 

[Crow Horse]

This "issue" is actually called Faraday caging. The science explaining it is pretty extensive but what it basically boils down to is similar to trying to push the north poles of two magnets together. They repel each other.

The same thing happens on tight inside corners when powder coating metal. It CAN be done right the first time but you have to know how.

Crow Horse, I have to disagree about your / your company's recommendation of a second coat to repair Faraday areas -- by then, the part has already been fully cured and you won't be able to get a good ground then either. You'll just be adding mil thickness everywhere else and still have the same problem in the corners.

Snap On either needs to replace its powder line robots with qualified human coaters or hire better Quality Control inspectors.

Yes & no. A second coat would require a fair bit of prep to reduce thickness (DA w/120) and a good ground can be accomplished by getting creative. I believe that Dupont says that you can have up to 3 coats if prepared properly. Case in point - on some products it's spec'd to prime and powder coat. The difference here is that most times, those products are structural and won't be put under a microscope as opposed to the quality expected of a tool box.

 

[CudaChick1968]

I see the point there Crow Horse (love your handle and motto by the way :-D), but I'm a Virgo -- yes, an often **** perfectionist LOL -- and one who likes to do things right the first time straight outta the box. The only time I add more coats are on my custom multi-color jobs, a shop specialty. We all know that rework is expensive whether it's for a large manufacturer like Snap On or a small business owner like me.

Either way, you were right the first time when you said it should have never gone out the door like it was, and this thread should never have had to be written in the first place. In my opinion, lame finishing results and wholly inadequate customer service -- he offered a bottle of touch up paint??? you can't be serious!!!! -- are some of the reasons Made In The U.S.A. doesn't mean that much anymore. It's just sad all around. If I treated my customers like that, I wouldn't have any.

 

[Crow Horse]

Are you referring to a base coat and then a translucent top coat? We've done some of them for employees personal jobs but not on a large scale. I work in a production facility where sometimes (not often) quality (in my opinion) is compromised by the push it out the door mentality.
I think you might be impressed by our facility as I'm told we have the largest ovens on the East coast. One is almost 30 ft. long and the other is 50 ft. long. It's never fun having to go into the rear of the large one....
Apologies for hijacking this thread....

 

[ianguilly]

Update, after awhile of run around, and long talks with my dealer and a call to SOi got this issue resolved. District manager gave me a call today, offered a few options and we finally agree on touch up paint and $500 truck credit. Case closed.