Just ask your driver for one. If he has the time he can do it on the spot for you. Good drivers do it in 5 mins. New drivers or mechanically challenged ones will take 20 mins.
I don't have a driver. I just called customer service, and gave them my info and the ratchets part # and I had the kit in about 10 days. They shipped UPS Ground for Free, no charge for the kit either.
My neighbor Ken's dealer does not fix them,get a new one instead.He had one missing a cover screw and was handed a new ratchet.The old ratchet worked fine.I had him take in one of mine last month,same thing happened recieving a new ratchet.