Snap-On Surprise

[onarant]

Brown left this on my porch this afternoon.

It was addressed to my step-son (a student in Diesel mechanic school) , so the wife calls to tell him he has a Snap-On package but he says he hasn't ordered anything. I open the package to see what it is and find the packing slip with another name and address. There is also a phone number so I called and a guy answers. I ask him if he is expecting a shipment from Snap-On, he says he is expecting his franchise equipment from snap-on tomorrow and was a little confused I think about a stranger calling him.
So the wife calls Snap-on to inquire about the delivery as she is doing this, the guy calls me back and ask what was delivered so I tell him and also give him the information on the packing slip etc. While we talk a little more, my wife tells me that the intended recipient and my step-sons accounts in the system are only 1 number in difference and that there is going to be a lot of snap-on tools coming to our address because the guy is a new snap-on truck franchise.
The snap-on rep told my wife if a new truck is delivered, well Merry Christmas, in jest of course.
Anyway we got everything straightened out and snap-on is trying to divert what it can to the correct address and sending us labels to ship the packages we received to the correct location. The guy was grateful for us calling him, the rep from snap-on thanked us and we all had a laugh afterwards.

 

[jakemac]

That's better than the brown stuff I find on my porch !

 

[Wamsutta]

Your sense of honesty is extraordinary. That thing costs $10,000.

 

[83c10submariner]

Good karma

 

[onarant]

Your sense of honesty is extraordinary. That thing costs $10,000.

I knew it was expensive, I looked on the Snap-On site.

 

[AndyA]

Sounds like a good time to ask to buy some snap-on at dealer cost

 

[hautpot]

you think with the amount of goods heading your way they would have double and triple check the end user? Imagine a Mr Big Epiq being dropped off at your garage/shop/whatever.

 

[anndel]

You're a good man, I would do the same and return it no questions asked and expecting nothing in return.

 

[Jarhead0408]

Your sense of honesty is extraordinary. That thing costs $10,000.

I agree. I would also have done the same as the OP.

It's sad to say, but there are many, mannnnnny people on this site who would have kept it no questions asked.

 

[onarant]

I just noticed that I did not state that the intended recipient lives in Maryland.

 

[BK13]

I agree. I would also have done the same as the OP.

It's sad to say, but there are many, mannnnnny people on this site who would have kept it no questions asked.

And come on here bragging about free stuff.

 

[fatfillup]

I just noticed that I did not state that the intended recipient lives in Maryland.

Hey, I live in Maryland!!

But I am not a new Snap on guy. I am an old used Snap on guy

You never go wrong by doing the right thing.

 

[Skin]

I agree. I would also have done the same as the OP.

It's sad to say, but there are many, mannnnnny people on this site who would have kept it no questions asked.

Well if you want to get technical about it items mailed to you by mistake are yours by law. Personally I feel that Snap-On should send him or his son a gift card or two for his honesty especially if he had a whole order on the way to his house. Moral satisfaction aside getting nothing in return is kind of pathetic from a company that large.

 

[onarant]

Well if you want to get technical about it items mailed to you by mistake are yours by law. Personally I feel that Snap-On should send him or his son a gift card or two for his honesty especially if he had a whole order on the way to his house. Moral satisfaction aside getting nothing in return is kind of pathetic from a company that large.

Snap-On was very very grateful and I believe there will be something in it for my step-son down the line. If not, that's okay too.

 

[blown94conv]

Well if you want to get technical about it items mailed to you by mistake are yours by law. Personally I feel that Snap-On should send him or his son a gift card or two for his honesty especially if he had a whole order on the way to his house. Moral satisfaction aside getting nothing in return is kind of pathetic from a company that large.

Doing the right thing has it's own reward. People shouldn't do whats proper and expect a gift in return.

50 years ago that wouldn't have even been said. It's sad what people have turned into. Greedy, all about me, whats in it for me, me, me, me. Look at me.

 

[Skin]

Doing the right thing has it's own reward. People shouldn't do whats proper and expect a gift in return.

50 years ago that wouldn't have even been said. It's sad what people have turned into. Greedy, all about me, whats in it for me, me, me, me. Look at me.

That's all morals talking. Im merely stating the other side that a giant company makes a major flub and by law he's under no obligation to even inform them, let alone send anything back. I think that's worth something. Its not like we're talking about a non-profit humanitarian company here either. Snap-On makes a boatload of money by singing songs of success which more often than not ends up getting a whole lot of people into major debt. Wheres your soapbox for them?

 

[Vantastic]

I would of had that listed on eBay,sold and shipped already.

 

[bry@n]

Good deeds come back to you and it's the holidays. Shoot, if I was the new dealer, I'd remember what you did. I'm sure it saved him and snapon lot's of headaches.

 

[ClineWrench]

You know, in the end, after we've breathed our last breath, we all have to stand in front of the man upstairs and account for our lives and actions.

I'd do exactly what the OP did. Doesn't matter what's in it for me here...it's what awaits afterwards that I'm concerned about.

My hats off to the OP.

 

[Buckgnarly]

Good on you OP, I still believe the decent people outnumber the shitbags.....for now.

 

[blown94conv]

That's all morals talking. Im merely stating the other side that a giant company makes a major flub and by law he's under no obligation to even inform them, let alone send anything back. I think that's worth something. Its not like we're talking about a non-profit humanitarian company here either. Snap-On makes a boatload of money by singing songs of success which more often than not ends up getting a whole lot of people into major debt. Wheres your soapbox for them?

Major Flub? The order had a mistake by 1 digit, according to OP. And I guess in your eyes that a big, nameless faceless corporation deserves to be ripped off. I suppose if it was you, who sent something and it got delievered to someone else as a mistake, you'd be OK with them keeping it. I fail to see any logic in your post.

As far as people getting into major debt, those are people of legal age making purchases. If they go over their head, thats on them. People all day long buy cars they can't afford, houses they can't afford, rack up credit cards paying for steak dinners, and thousands of other ways. I don't cry for them either. Just like no one cried for me when I was young and stupid and spent $20,000 on credit cards that took me 4 years to pay off before I learned better.

This went very off topic, but again, doing the right thing, when someone makes a mistake is what is right. Trying to keep something, that isn't yours is theft inspite of how you got it.

 

[Tippletrash]

You're definitely a stand up guy, just imagine how that would of been for that dealer starting out if some dirtbag would have got that and kept it.

 

[iajonesy]

What's that old adage? You can tell someone's character by what he does when nobody's looking.
You will get your reward, maybe not today, but it will come.

Mike

 

[hautpot]

. If not, that's okay too.

I hope you do get a token of appreciation from Snap-On just for this sentence.

 

[WhiffySpark]

Was the dealers name mike? Lol. He's new in Maryland.

They were just selling them for under $5k. No one pays msrp

 

[Skin]

Major Flub? The order had a mistake by 1 digit, according to OP. And I guess in your eyes that a big, nameless faceless corporation deserves to be ripped off.

Computerized accounts, the number of digits it was off of is moot. The major flub part is that someone went through the motions to send 100k+ worth of stock out without reconfirming the account and destination were correct. If i sell you a $20 tool I double and triple check what im putting into the shipping label is exactly the address you told me. And nowhere did I say they deserved to be ripped off, I merely stated that I hope the OP or his son are rewarded for their honesty because, once again, by law they can keep everything they're sent by mistake.

If I send items to the wrong address i'd hope to be contacted for sure but simply put if im SOL then that's 100% on me. No different then when I sell items and decide to save a few bucks and skirt insurance. Item gets lost? I'd fully refund and eat it. My responsibility, no one elses.

 

[Marc Benjamin]

Brown left this on my porch this afternoon.

You know, I find this a little weird.

I've purchased a lot of stuff from SO direct and signatures were required even if it was only a tape measure.

I know a student and packages need to be signed for as well.

If I was a franchisee, I'd be pissed if my high high dollar deliveries did not require a signature.

 

[Buckgnarly]

You know, I find this a little weird.

I've purchased a lot of stuff from SO direct and signatures were required even if it was only a tape measure.

I know a student and packages need to be signed for as well.

If I was a franchisee, I'd be pissed if my high high dollar deliveries did not require a signature.

I've never has to sign for Snap On orders or warranty stuff. My UPS guy knows me though and leaves it in the woodshed whenever I am not home.

 

[Renchi]

A few of the comments in this thread make me sick. Kudos to the OP for doing what was right without any thought of personal gain. Perhaps there is still a small glimmer of hope for humanity.

 

[padronanniversary]

kudos for the op taking the moral high ground


technically though per the ftc if they send you something, it's considered a gift if you did not order it. that law was in place due to shady businesses sending you stuff then billing you later for stuff you never ordered.

 

[blown94conv]

Computerized accounts, the number of digits it was off of is moot. The major flub part is that someone went through the motions to send 100k+ worth of stock out without reconfirming the account and destination were correct. If i sell you a $20 tool I double and triple check what im putting into the shipping label is exactly the address you told me. And nowhere did I say they deserved to be ripped off, I merely stated that I hope the OP or his son are rewarded for their honesty because, once again, by law they can keep everything they're sent by mistake.

If I send items to the wrong address i'd hope to be contacted for sure but simply put if im SOL then that's 100% on me. No different then when I sell items and decide to save a few bucks and skirt insurance. Item gets lost? I'd fully refund and eat it. My responsibility, no one elses.

Whatever helps you sleep at night I guess.

 

[fatfillup]

Just because something is legal, doesn't make it right.

Remember who makes the laws, are they the folks you want to have your kids look up to?

 

[78C-10]

As others have stated OP, good for you on doing the right thing. Not only do you feel good but you are showing your step son what is right too. I know first hand that nice guys finish last but at least we can sleep at night.

 

[purplezr2]

I've never has to sign for Snap On orders or warranty stuff. My UPS guy knows me though and leaves it in the woodshed whenever I am not home.

Same UPS man knows me, never have to sign and he usually leaves the packages inside the front door

 

[j-guenth]

Nice to see an honest man!

 

[Brownsfan]

They would have eventually figured out where it was sent. I had a similar thing happen to me. I applied for and was offered a position with a car audio Company. I turned it down for various reasons. Anyway. I received a couple pieces of new equipment via ups. They sent it to my address instead of the new sales rep. For some reason they had my address and his name the system as the OH rep and not the actual rep. I immediately called who would have been my boss and told him I have some addressed to the rep but to my house. He said he would correct it and told me to keep it. Granted it wasn't a 10K scanner. But he will always remember what I did. Just this Xmas I got a card with a gift card in it from him.

 

[mcmlvif100]

Doing the right thing has it's own reward.

This ^^^

Just because something is legal, doesn't make it right.

And, this ^^^

And, setting a great example for your step son! Nicely done.

 

[Mazdaratti3]

Snap-On was very very grateful and I believe there will be something in it for my step-son down the line. If not, that's okay too.

I wouldn't hold my breath for anything from Snap On...

Was in a similar situation a few years back... ordered some stuff totaling $50. They sent me about $3K worth of pullers. I called and told them what happened... I didn't even get a thanks. I know what you returned was worth far more and maybe it was just the customer service rep that I dealt with.
Hopefully they do get him or you something!

Either way you did the right thing.

 

[VictorBravo]

By the way, if someone mistakenly drops a valuable object on your doorstep and you keep it, it's known as unjust enrichment. The true owner or vendor could bring a lawsuit against you for keeping it.

So, I wouldn't say it's "legal." There could be a civil claim involved, at least.

A simple mistake of fact (like wrong address) can support a claim of unjust enrichment.

https://en.wikipedia.org/wiki/Unjust_enrichment

 

[PugetDude]

I would of had that listed on eBay,sold and shipped already, and bought me some meth.

Fixed that for you.