Snap-On tool box missing bearings

[Speed-Racer]

A relative purchased a used Snap on box, KRL1001 or something. A few of the roller bearings are missing from the draw slides. Can you purchase loose bearings from the dealer or do you have to replace the entire roller bearing slide?

 

[krusty the clown]

the whole slide. it should be under warranty.

 

[06wt]

my dealer warrantied to pairs of slides for me and my dealer ***** he moans about any warranty but he did get them for me. so i think you be ok to get new ones on warranty.

 

[Chris Adams]

Contact SnapOn, try for free slides.
If no luck, and it's hit or miss with SnapOn, you can easily replace the ball bearings. You can buy new ones at bearing supply places but you usually need to buy 12 bucks worth or so.

Swapping in and out the bearings is easy enough.

On a pair of slides I bought from SnapOn recently a bunch of bearings were missing from the new slides. I used the best of the old ones and it works fine now.

SnapOn slides are now made in Taiwan.
They have added more balls to the slides though. May help but the best SnapOn slides are the older ones made under contract with Accuride.
Those are some sweet slides.

 

[rebrewer]

I just got some from Snap-on, and the were US made, likely Accuride.

 

[Moose-LandTran]

I just got some from Snap-on, and the were US made, likely Accuride.

What model is your box? Maybe only the KRAs have imported slides?

 

[gravygrabber]

Contact SnapOn, try for free slides.
If no luck, and it's hit or miss with SnapOn, you can easily replace the ball bearings. You can buy new ones at bearing supply places but you usually need to buy 12 bucks worth or so.

Swapping in and out the bearings is easy enough.

On a pair of slides I bought from SnapOn recently a bunch of bearings were missing from the new slides. I used the best of the old ones and it works fine now.

SnapOn slides are now made in Taiwan.
They have added more balls to the slides though. May help but the best SnapOn slides are the older ones made under contract with Accuride.
Those are some sweet slides.

It's not hit or miss, on their website brochure it clearly states all toolbox sliders are lifetime warranty. If a dealer doesn't honor it contact Snap-on corp. and get them there.

 

[Chris Adams]

It's not hit or miss, on their website brochure it clearly states all toolbox sliders are lifetime warranty. If a dealer doesn't honor it contact Snap-on corp. and get them there.

Um, it's hit or miss.
How many people have a 'dealer'?
About one person in 200 actually has a SnapOn dealer.
About one person in 50-60 has a SnapOn tool.

I don't have a dealer.
I can't get a dealer.
I don't work in a shop, very retired.
If I worked in a shop, I would have a dealer, unless I worked in the many shops outside the local dealer area.
I have worked in shops that don't have dealers, ever, because they were more than ten miles from a medium town.

SnapOn will warranty or not, based pretty much on whim.

SnapOn doesn't have a lifetime warranty on their tool boxes. They offer a warranty on the toolbox if you bought it new.
Guess what? Most the toolboxes out there have changed hands. Many more than once.

Why do I know they don't always have warranty?

Because for three months I have been dickering with them over warranting some slides.
Oddly, Accuride says the slides have a lifetime warranty. But they don't sell the slide as it was a contract deal with SnapOn and 'Gee, we would love to help you, but you have to go through SnapOn'.
Who says, Um, you didn't buy it new, or more important, you can't PROVE you did.
Well, I didn't so they are right.
So it has no warranty.
If I worked at a shop with a dealer, I am almost sure they would warranty it.

Look up the expression 'hit or miss'.

 

[SpiderGearsMan]

punch the tool box number at snap on dot com , they have parts lists for them and will sell them to you

 

[Skyline]

I know some folks here have had issues with getting slides warranteed, but I just recently mailed 5 broken slides to Snap-on, and got 6 new ones back in about three weeks; no charge, no hassle. These slides were definately bad though; a couple were missing bearings, and some the bearings or track had sufficient damage where lubrication could not make them work smoothly. I just sent a typed letter saying: "Here are some broken slides from my KRL761". Worked for me.

 

[Chris Adams]

By the way, I did get slides for one of my boxes, no questions, no need to ship old slides.
One in three, no problem, the other two, no dice.

Um, hit or miss.



Yup, you can buy the slides. Some cost as little as 25 bucks a pair, others as much as 150 a pair.

But buying a box of bearings is WAY cheaper than buying a single slide, thus my original suggestion to the OP.

 

[Vinko]

Who says, Um, you didn't buy it new, or more important, you can't PROVE you did.
Well, I didn't so they are right.
So it has no warranty.
If I worked at a shop with a dealer, I am almost sure they would warranty it.

Look up the expression 'hit or miss'.

I just bought a used set of boxes from my dealer for pretty dirt cheap (for me and I take it for him). The box needs work, so he ordered a bunch of parts for the boxes and we're going in half-and-half on his cost for the stuff.

He also said that the slides, if they need to be replaced, are warrantied by SO only for original owner, but that he can usually "slide them under the radar".

 

[nate379]

I didn't know about the lifetime warranty. I paid for the couple sets I replaced... through the dealer too.

 

[gravygrabber]

I don't have a dealer either because I'm not working currently and I called Snap-on gave them my model number and bang like magic they came in the mail. Wasn't an issue for me and no I wasn't the original owner. My KRA box also needed some new sliders a couple years ago and the tool truck guy warrantied and installed them. Snap-on chrome trim fall off after something in the drawer broke the tabs off the backside and they replaced it and installed it no problem.
Maybe your box is a stack-on? I hear those aren't warrantied for life but they are pretty cheap so for the cost of sliders you can throw it away and get another one....

 

[Todd.Brock]

I bugged the Snap On man for about a month before he called me back to say he was on some kind of tool hold (not allowed to order new tools) and was getting terminated. I called customer service and ended up with a regional contact. He finally put me in touch with some sort of regional repair person. Im not sure what his exact role was. I told them over the phone how many slides I needed. He ordered them and called me when he was in the area. I needed 5 but they replaced six to keep it even. No trouble at all. Took a little bit of time, but it worked. Keep on them or mail them in. I asked CS about that but they said the slides had to be replaced by a Snap on person for some reason. He even called me to come back and pick up the broken slides he left behind. Said he had to warranty them. Good luck

 

[mrshaun]

chris adams you are wrong. " SnapOn slides are now made in Taiwan"
there are a few kra boxes, but KRL slides are usa made.

slides are warranty. no questions asked. They are hard to change and will make you lose a ton of time, especially if no one helps you.
Now the krl 1001 is not hard to do. Just pull the tools out of the drawer and it is easy.

 

[Chris Adams]

I don't have a dealer either because I'm not working currently and I called Snap-on gave them my model number and bang like magic they came in the mail. Wasn't an issue for me and no I wasn't the original owner. My KRA box also needed some new sliders a couple years ago and the tool truck guy warrantied and installed them. Snap-on chrome trim fall off after something in the drawer broke the tabs off the backside and they replaced it and installed it no problem.
Maybe your box is a stack-on? I hear those aren't warrantied for life but they are pretty cheap so for the cost of sliders you can throw it away and get another one....

My boxes are KR1000, KR1100 and KRA4114.
Um, the slides are not cheap.
Read all the posts. Some get them warrantied, some don't.
It depends on who you are, where you work, mostly, your local dealer.

Good grief.

 

[Chris Adams]

chris adams you are wrong. " SnapOn slides are now made in Taiwan"
there are a few kra boxes, but KRL slides are usa made.

slides are warranty. no questions asked. They are hard to change and will make you lose a ton of time, especially if no one helps you.
Now the krl 1001 is not hard to do. Just pull the tools out of the drawer and it is easy.

Got some money to wager?

I have six sets of MADE IN TAIWAN slides sitting in the shop.


The slide part number fits KRA and KRL boxes.
Some KRL slides may still be made here, or they may be just left over stock, which would last for years in a warranty situation.
The idea that they would only move some of their business to Taiwan is kinda suspect, don't you think?

By the way, the slides made in Taiwan are pretty good slides.
But they are NOT US made.


By the way, are you calling the other posters (couple dozen in this forum) who CAN'T get their slides warrantied liars, or just me?
Just curious.

 

[mrshaun]

what are the part numbers on the slides? not calling anyone a liar. Some companies have quit making slides for the older boxes. why do you think most every tool storage company cannot say made in the usa on their boxes. they have to put the words global components on the sticker. your slides on the kr1000 are 168 bucks for a set. your 8-05288alrs sets are from Taiwan. the krl slides are us though...

 

[Chris Adams]

what are the part numbers on the slides? not calling anyone a liar. Some companies have quit making slides for the older boxes. why do you think most every tool storage company cannot say made in the usa on their boxes. they have to put the words global components on the sticker. your slides on the kr1000 are 168 bucks for a set. your 8-05288alrs sets are from Taiwan. the krl slides are us though...

Um, walks like a duck, it's a duck.

You didn't address my statement, do you not believe all the guys who can't get their slides warrantied?
Are we a conspiracy to defame SnapOn?

Are we wrong that they get slides from Taiwan?

By the way, they still sell boxes that use the slides that they sent me, and sold me. Boxes still in production but the slides are imports...

The slides for the KR1000 (yup, 168 bucks) are made in the US.
And were made YEARS ago.
I would place high money that when they run out, they will be replaced by slides from overseas.

Talked to Accuride a couple months ago (nice folks, by the way) and they skirted around when they stopped making SnapOn slides. I got the impression the entire line was now made 'elsewhere', but they would neither confirm nor deny it.

I am not an import basher, see my many posts defending everything from Toptul to HF.

Heck, we should make Taiwan the 51st state. Everyone wins. Well, except the Chinese

I was just stating a fact, the slides (new production) they are sending are from Taiwan.

I don't need to be called a liar because someone wants to split hairs and say not all slides are are from Taiwan. Some are, for new boxes, and old.
And call SnapOn if you think I am wrong about their warranty policy on their boxes. They are not shy about telling you it ain't under warranty.

 

[mrshaun]

new slides. what are the part numbers to the slide. I gave you a couple of them
kra slides will always be from overseas cheaper is cheaper. they work if not warranty them out. simple

 

[t100]

this is copied directly off snapon.com

http://www1.snapon.com/display/termsofsale.nws

the last sentence of this paragraph
....
3. Warranty – Professional Use for Products.

quote:

"This warranty only extends to the original Customer and cannot be transferred or assigned."

it means if you can't proof you're the original owner of this tool box, now you are all in the hand of the "snap on dealer".

 

[mrshaun]

I have never turned someone down. Our local cornwell dealer and MAC dealers turn down everything that they did not sell.......

 

[gravygrabber]

I don't understand why guys have such a time getting sliders warrantied. I just called them back and order 6 more for my KRL761 since I was thinking about it. Not a problem. I'll box them up once I get the email from UPS and send them back. No issues.
If you're having issues maybe you need to ask to talk to someone who can help you or call back and talk to someone else.
As far as what box you have I could care less honestly. I don't follow all your posts and remember who has what.
For the guy complaining he has no dealer call Snap-on and they'll take care of you. It's not their fault you aren't on a route.

 

[gravygrabber]

this is copied directly off snapon.com

http://www1.snapon.com/display/termsofsale.nws

the last sentence of this paragraph
....
3. Warranty – Professional Use for Products.

quote:

"This warranty only extends to the original Customer and cannot be transferred or assigned."

it means if you can't proof you're the original owner of this tool box, now you are all in the hand of the "snap on dealer".

Don't ask don't tell is my motto. They never asked and I never told.
If they did I would first tell them I don't have a reciept from 10 yrs. ago then tell them for the 12k I paid for the box they should just show some customer service and take care of it or I'm buying from "insert competitor here".
Problem solved.