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Snap On tool box slide warranty issue

tschmitt

Well-known member
Joined
Apr 29, 2010
Messages
198
Location
Vandalia, IL
So I just picked up an old KRA 59B tool chest (road box) and im needing slide replacements. I call up Snap On and the lady needed to have a receipt of the box purchased by the original owner. The box was made in 1973! Since when did Snap On need a receipt to warranty slides on a tool box? My brother just got a full set of ball bearing slides replaced on his box (made in 93' believe) for free without asking for a receipt. Just talking to wrong person or is this a new policy their starting?
 
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chadster1

Well-known member
Joined
Aug 25, 2009
Messages
4,023
Location
Terrell, Texas
Here are the warranty terms from the Snap-on site. These warranty terms have not been changed any time recently to my knowledge.

Bold added by me.

3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned.

That being said, the majority of the time Snap-on does not require proof of purchase to obtain warranty service. I would suggest that you try calling back and see what a different rep has to say.
 
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tschmitt

Well-known member
Joined
Apr 29, 2010
Messages
198
Location
Vandalia, IL
Here are the warranty terms from the Snap-on site. These warranty terms have not been changed any time recently to my knowledge.

Bold added by me.



That being said, the majority of the time Snap-on does not require proof of purchase to obtain warranty service. I would suggest that you try calling back and see what a different rep has to say.


Ok thanks alot, didnt realize that. I'll call back sometime and see who I get next time.
 
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