Snap-on vs. Cornwell

[eschoendorff]

Lemme get this straight....

You're selling off your SO tools because you don't like the warranty policy??? Or because they are being assholes? Wow. You are WAY to emotional to be using wrenches.

Even if you were going to switch brands, why wouldn't you use your current tools until the break or wear out and then buy new ones from a different company???

Good lord... either you have TOO MUCH MONEY, or you have a lot of growing up to do

 

[Merkava_4]

Dang autoace. . . eschoendorff came down on you like a ton of bricks.

 

[billymade]

Correct me if I am wrong autoace; the issue seems to be more of "service", rather then the product itself, seems that if there is no dealer.... there is no service and that isn't acceptable?

 

[Merkava_4]

What if you buy a lot of tools from a dealer because you like him, but then find out 10 years later that he's a major A-ho by not remembering who you are and by not warranting your tools? That's exactly what happened to me, but I'm not gonna sell off the SO tools I bought from the guy.

 

[paramudduck]

I think what ace is saying, Is that he is cutting his losses. Getting the most of his investment back that he can, before it becomes a total loss.

If I remember right this was Economics 101 or 102 when I took the classes many moons ago.

 

[krusty the clown]

i have broken tools during times where i didn't have a dealer and i have had dealers that i didn't like that wouldn't warranty things. when i was younger and more hot headed i'd get pissed and trade that set off but i learned that i'm not hurting the tool company. hell they don't care they already have your money. it's a lot cheaper to buy ONE socket until you can get your broken one replaced than sell the set and buy another one.

 

[eschoendorff]

I think what ace is saying, Is that he is cutting his losses. Getting the most of his investment back that he can, before it becomes a total loss.

If I remember right this was Economics 101 or 102 when I took the classes many moons ago.

How the hell is he cutting his losses if he is selling perfectly good tools that he could be using to make his living only to change brands????

Again, use the tools, get your money's worth of use out of them and then if -IF- they break, then worry about changing brands. No wasted time selling tools, no selling tools at a slight loss... come on guys, this is silly!

 

[wrenchr]

How the hell is he cutting his losses if he is selling perfectly good tools that he could be using to make his living only to change brands????

Again, use the tools, get your money's worth of use out of them and then if -IF- they break, then worry about changing brands. No wasted time selling tools, no selling tools at a slight loss... come on guys, this is silly!

I agree!!! I only sell tools for a profit

 

[krusty the clown]

I agree!!! I only sell tools for a profit

i don't sell them at all...........anymore. we went 6 mo's without a snap on rep first part of this year and i broke a 15mm socket. my mac backup was also broke. so i bought ONE socket from cornwell to use untill i could get the snappy replaced. i usually keep back ups of 8,10,13 and 15 mm sockets (all different brands) for this reason. it made more sense to me than selling off what i have and buying another brand ONLY to have it happen with that brand as well.

 

[paramudduck]

They way they explained it works like this. Imaginary numbers now.

Buy ratchet for 100 dollars it breaks no warranty 100 percent loss.

Buy and find out not to your standards sell at say 90 dollars 10 percent loss.

Over a period of time you are further ahead by taking the small loss.

Now personally I operate under Krusty's theory. I have many brands since they all have small advantages that make them work better in some situations. Plus they eat nothing and it saves me a lot of money having the spares on hand instead of having to chase everywhere to get a replacement NOW.

I also buy under the assumption that the warranties are total hot air. IF they are honored I am pleasantly surprised.

 

[krusty the clown]

They way they explained it works like this. Imaginary numbers now.

Buy ratchet for 100 dollars it breaks no warranty 100 percent loss.

Buy and find out not to your standards sell at say 90 dollars 10 percent loss.

Over a period of time you are further ahead by taking the small loss.

those must be the same economists that are running wall street and the banking industry

 

[jay50]

Jeez, I feel weird, cuz I wouldn't buy ANY of it full-price from a dealer. I started out with Craftsman, and upgraded as I could, taking the Craftsman home, and kept the goodies at work. I sure can't buy stuff for even 1/2 price from the tool trucks, when I can get it at a pawn shop, auction, garage sale, etc for cheap. I know I'll hear, "but who has the time", well,

I stay away from most other vises (sic) so I have the HOBBY of buying quality tools cheap

.

Women are included in the vices?....If not, add to your list of vices....

 

[paramudduck]

I dunno Jay women can break you so bad you lose all the other vices. But yep add em lots of fun as long as they last. Just wish they had a warranty.

 

[autoace]

Lemme get this straight....

You're selling off your SO tools because you don't like the warranty policy??? Or because they are being assholes? Wow. You are WAY to emotional to be using wrenches.

Even if you were going to switch brands, why wouldn't you use your current tools until the break or wear out and then buy new ones from a different company???

Good lord... either you have TOO MUCH MONEY, or you have a lot of growing up to do

Do you own an auto repair business??? Are you a Master Certified auto tech??? Do you understand that the repair business is an emotional business; since people need their cars to get to work and drive their children places??? Or are you a weekend coffee sipper, who tinkers with his tools? There is a big difference between a hobby car guy and a pro. There is virtually no warranty for Snap-on anymore, that's not acceptable. I get enough ******** from the parts vendors, so I eliminate nonsense. If I remember right you are the guy with a bunch of tools, that didn't even own a timing light to use on your Chevy truck. Based on what I know from your posts you are not even close to being in the same league with myself, so roll your eyes in the mirror, and buy a auto repair manual, so you know what to do with your lightly used tools.

 

[autoace]

How the hell is he cutting his losses if he is selling perfectly good tools that he could be using to make his living only to change brands????

Again, use the tools, get your money's worth of use out of them and then if -IF- they break, then worry about changing brands. No wasted time selling tools, no selling tools at a slight loss... come on guys, this is silly!

They don't make you money broken, collecting dust. What is silly, is you couldn't do my job, but think you know the economical set back of bad tool dealer service.

 

[StillBoostin]

Do you own an auto repair business??? Are you a Master Certified auto tech??? Do you understand that the repair business is an emotional business; since people need their cars to get to work and drive their children places??? Or are you a weekend coffee sipper, who tinkers with his tools? There is a big difference between a hobby car guy and a pro. There is virtually no warranty for Snap-on anymore, that's not acceptable. I get enough ******** from the parts vendors, so I eliminate nonsense. If I remember right you are the guy with a bunch of tools, that didn't even own a timing light to use on your Chevy truck. Based on what I know from your posts you are not even close to being in the same league with myself, so roll your eyes in the mirror, and buy a auto repair manual, so you know what to do with your lightly used tools.

Sorry to hear your troubles. I live in Baltimore and we have all the tool dealers. They warr every tool to stay competitive. Your SO guy sounds like a real piece of work. Our Matco guy is the best and they Cornwell. Our Snap On guy is New 4 weeks. Snap on has a new ratchet with a lot of teeth, but was way over priced. I'm getting a Montezuma box, because the price is right for the 72". I guess it all boils down to the level of volume in your area. If a Cornwell guy can afford to be in business in you area he or she will. They are just trying to make an honest buck, like you and I.

James

 

[Merkava_4]

Or are you a weekend coffee sipper, who tinkers with his tools? There is a big difference between a hobby car guy and a pro.

I was actually sipping my coffee at the time of reading that.

 

[krusty the clown]

There is virtually no warranty for Snap-on anymore, that's not acceptable.

thats simply not true..............as a former tool dealer i can tell you that the service provided is dependant on customer adittude. i have never had a problem getting anything warranted by snap on AND i provided a copy and paste stating that you can send tools back to corporate for warranty. whether ed owns a shop or is a ase certified tech has nothing to do with any of this.............you started this rant and if you expect everyone to agree with you, you're dissalusioned. maybe you need a hug or a valium

 

[SpiderGearsMan]

Do you own an auto repair business??? Are you a Master Certified auto tech??? Do you understand that the repair business is an emotional business; since people need their cars to get to work and drive their children places??? Or are you a weekend coffee sipper, who tinkers with his tools? There is a big difference between a hobby car guy and a pro. There is virtually no warranty for Snap-on anymore, that's not acceptable. I get enough ******** from the parts vendors, so I eliminate nonsense. If I remember right you are the guy with a bunch of tools, that didn't even own a timing light to use on your Chevy truck. Based on what I know from your posts you are not even close to being in the same league with myself, so roll your eyes in the mirror, and buy a auto repair manual, so you know what to do with your lightly used tools.

snap on doesn't have a warranty anymore ? you think that would make the papers

 

[CAT_serviceman927]

What I am wondering is, if you sell all of your Snap-On and replace it with Cornwell or whatever other brand, what is to say that in 6 months, a year,....etc that the Cornwell dealer will still be in business in your area or that he won't get a bug up his **** about what he wants to let you warranty and what he doesn't. Then those Cornwell tools will be harder to warranty. Why sell off perfectly good, working tools before you even have the need to warranty them, if ever at all? Also I have read up and down SO's warranty page online and cannot find where it says all warranties MUST be through a dealer. As far as I can tell, it does not say anywhere that SO won't accept warranty items through the mail.

 

[SpiderGearsMan]

never had a cornwell dealer -always had a snap on dealer

 

[econoaddict]

Let us know how that Cornwell box is doing in a year or two. I'm not trying to rain on your parade, but I've seen too many of them sag in the middle & then the drawers stick. It's such a common problem that even their small 2 bay box has an extra set of casters in the middle. On some of them they still sag.

I have a Cornwell double bank toolbox that is about 2 yrs old and not an issue with fit, function or sagging. Still works just like the day I bought it.

 

[Sniper55]

thats simply not true..............as a former tool dealer i can tell you that the service provided is dependant on customer adittude. i have never had a problem getting anything warranted by snap on AND i provided a copy and paste stating that you can send tools back to corporate for warranty. whether ed owns a shop or is a ase certified tech has nothing to do with any of this.............you started this rant and if you expect everyone to agree with you, you're dissalusioned. maybe you need a hug or a valium

are you saying that the warranty depends on the customers attitude and not the performance of the tool and you think that's OK, correct me if I'm wrong but i think that's what i just read

i understand a LiL bit with what he's going through my snap-on dealer warranties stuff but the guy is an *** he tries to make you feel stupid if you don't only buy snap-on tools so that's why i don't buy from him the Cornwell guy warranties anything for me even stuff i do abuse he don't care he gives me stuff for free all the time like hats and shirts i always buy from him because of his customer service and he's a nice guy

Now with all that being said i still do own Snap-on stuff but i would own alot more if the dealer had a better attitude

and one more thing i keep hearing everybody talking about he still can get a warranty through the mail but that's not free cuz you have to pay for shipping so for me that out of the picture Sorry

 

[Merkava_4]

are you saying that the warranty depends on the customers attitude and not the performance of the tool and you think that's OK, correct me if I'm wrong but i think that's what i just read

i understand a LiL bit with what he's going through my snap-on dealer warranties stuff but the guy is an *** he tries to make you feel stupid if you don't only buy snap-on tools so that's why i don't buy from him the Cornwell guy warranties anything for me even stuff i do abuse he don't care he gives me stuff for free all the time like hats and shirts i always buy from him because of his customer service and he's a nice guy

Now with all that being said i still do own Snap-on stuff but i would own alot more if the dealer had a better attitude

and one more thing i keep hearing everybody talking about he still can get a warranty through the mail but that's not free cuz you have to pay for shipping so for me that out of the picture Sorry

Where's the freaking punctuation? That's ridiculous dude.

 

[Fedwrench]

Let us know how that Cornwell box is doing in a year or two. I'm not trying to rain on your parade, but I've seen too many of them sag in the middle & then the drawers stick. It's such a common problem that even their small 2 bay box has an extra set of casters in the middle. On some of them they still sag.
I don't know if it's true or not but I have been told That the Cornwell & Craftsman boxes are made in the same plant in Mexico. They used to be made in Canada. If it's true, you're probably just as well off by keeping the Craftsman.

I've had a Cornwell 60 inch wide by 24 inch deep top and bottom with a side box for over 6 years and haven't had a problem with it. It's full to capacity and its drawers work great and there's no sagging. Cornwell has used different suppliers over the years such as Kennedy and Remline. My set up was made in the US. I don't know where the current Cornwell versions are made or by whom. They could be imported or made here. I'll try to find out though. It sounds like tool dealer gossip that Cornwell and Craftsman would share a tool box manufacturer though. I do think that the quality across the board from all of the tool truck brands has slipped recently. I'll still buy their tools though. Your results may vary.

 

[krusty the clown]

are you saying that the warranty depends on the customers attitude and not the performance of the tool and you think that's OK, correct me if I'm wrong but i think that's what i just read

first off the warranty is the same but if you go to any retailer and walk in acting like an *** you don't get the same level of service. i did have some customers that were so arrogant and treated me so poorly i didn't even try to sell them anything. if they had something that needed warranted i'd replace it politely and go on to a customer that was willing to buy something. this thread is about customer service and that is a two way street, just like any relationship.

here's a story to back this up. when i first started i approached a customer and he cussed me and belittled me. handed me some things to be warranted. i looked them over and replaced all of them except a 3/8 extension because i couldn't see anything wrong. all he could say was it's a *************. i gave it back and said if you can break it i'll replace it. he puts it in a vice and beats on it with a hammer. it didn't break so he throws it as hard as he can saying it's still a *************. i didn't speak to him for 6 months, till one day he comes over and asks if i could ORDER him an angle drill, i go to the truck and grab one and he pays me cash then apologizes for what had happend, he became a regular customer.

 

[speed bump]

Where's the freaking punctuation? That's ridiculous dude.

Thus sayeth the man who lets spell check **** his titles.


As far as tool trucks go. Use whatever you like and whoever gives you the best service. I sure as hell wouldn't use them becuase I have only managed to work one job where I was consistenly in the shop. Every other job has been when something goes wrong or something has to be done your gone until its done.

 

[autoace]

What I am wondering is, if you sell all of your Snap-On and replace it with Cornwell or whatever other brand, what is to say that in 6 months, a year,....etc that the Cornwell dealer will still be in business in your area or that he won't get a bug up his **** about what he wants to let you warranty and what he doesn't. Then those Cornwell tools will be harder to warranty. Why sell off perfectly good, working tools before you even have the need to warranty them, if ever at all? Also I have read up and down SO's warranty page online and cannot find where it says all warranties MUST be through a dealer. As far as I can tell, it does not say anywhere that SO won't accept warranty items through the mail.

It's a matter of track record, I've had problems with SO for a decade now. Cornwell gets the benefit of ,so far, so good.

 

[autoace]

first off the warranty is the same but if you go to any retailer and walk in acting like an *** you don't get the same level of service. i did have some customers that were so arrogant and treated me so poorly i didn't even try to sell them anything. if they had something that needed warranted i'd replace it politely and go on to a customer that was willing to buy something. this thread is about customer service and that is a two way street, just like any relationship.

here's a story to back this up. when i first started i approached a customer and he cussed me and belittled me. handed me some things to be warranted. i looked them over and replaced all of them except a 3/8 extension because i couldn't see anything wrong. all he could say was it's a *************. i gave it back and said if you can break it i'll replace it. he puts it in a vice and beats on it with a hammer. it didn't break so he throws it as hard as he can saying it's still a *************. i didn't speak to him for 6 months, till one day he comes over and asks if i could ORDER him an angle drill, i go to the truck and grab one and he pays me cash then apologizes for what had happend, he became a regular customer.

Your assuming I have a bad attitude. In person I am more polite than I should be, Most people find my stature intimidating, and I deal with the public. I like my customers to be at ease, My Cornwell guy could vouch for that, I'm nice, until it is time not to be nice. Tool guys that don't know me very well, don't like to sell me tools at first, they say the tools look like little toys in my hand. Snap-on corporate is the one that told me dealer only for warranty, so without corporate service, there is virtually no warranty for me. I DON'T CARE IF YOU DON'T AGREE WITH ME. BUT DON'T ASSUME YOU KNOW MY CHARACTER, AND POST, LITTLE ***** BS, WHEN YOU CANNOT SPELL OR STAY CONSTRUCTIVE.

 

[joenero]

We call the cornwell guy the "******** guy" for some reason.

 

[krusty the clown]

I DON'T CARE IF YOU DON'T AGREE WITH ME. BUT DON'T ASSUME YOU KNOW MY CHARACTER, AND POST, LITTLE ***** BS, WHEN YOU CANNOT SPELL OR STAY CONSTRUCTIVE.

i'm sure you are a nice guy............you just come off like an arrogant ***. see above quote^^^^^^^^


you see the post you quoted was not direcet at you......it was in answer to sniper55's post. i was clarifying my statements so it wasn't misconstrued. please feel free to correct my grammer, i spent most of my time in vocation ed instead of typing class.


and i believe it was YOU who couldn't stay constructive in post #136

 

[autoace]

i'm sure you are a nice guy............you just come off like an arrogant ***. see above quote^^^^^^^^


you see the post you quoted was not direcet at you......it was in answer to sniper55's post. i was clarifying my statements so it wasn't misconstrued. please feel free to correct my grammer, i spent most of my time in vocation ed instead of typing class.


and i believe it was YOU who couldn't stay constructive in post #136

It was your Valium,hug comment that set me off,it was condescending and uncalled for. It was in a different post,but.....I'll check #136 to see if I was out of line, I made amends to wrenhandtools about my solicitation comment; because, I was incorrect to do so. I gave you, what you gave.

 

[autoace]

I looked back, he was out a whack, he thinks I need to grow up;because, of a business decision I made. He is not in the position to assume things, just because he doesn't agree with me. If it wasn't for the personal slurs, I would not have fired at either one of you.

 

[autoace]

thats simply not true..............as a former tool dealer i can tell you that the service provided is dependant on customer adittude. i have never had a problem getting anything warranted by snap on AND i provided a copy and paste stating that you can send tools back to corporate for warranty. whether ed owns a shop or is a ase certified tech has nothing to do with any of this.............you started this rant and if you expect everyone to agree with you, you're dissalusioned. maybe you need a hug or a valium

That's the one I was refering to, I don't care anymore,but just so you were not confused

 

[autoace]

At any rate, when I get a good amount of Cornwell or Matco tools, to replace my SO ones going bye bye, I will post some threads. There are PLENTY of SO threads, I little blowing of the horn for the underdogs will be a health influx I think. I never said SO tools were bad, they were my favorite, it was many years and a painful decision to put them on the chop block. But with the choice made, I am happy with it, for all those who have good SO service, and think the tools are great, all the power to you. This whole "rant" isn't about the tools, it's the company service, it is that important to me. My Cornwell dealer is in the top 10, of the entire country, and making $$$$,he's a pretty safe bet for the next decade. It's refreshing to shuck pain in the *** things, try it, it's liberating.

 

[eschoendorff]

They don't make you money broken, collecting dust. What is silly, is you couldn't do my job, but think you know the economical set back of bad tool dealer service.

Uh, okay... I said to replace them if and when they break.

Apparently I do not understand the economics of your business...

But the old timers who are still using Bonney tools to make money do. And, even though their company doesn't exist anymore, they haven't sold off their tools to buy shiny new ones from another company. They just keep using the same tools until they break and THEN buy new tools.

I still do not understand why you are selling off perfectly functional tools to replace them with a different brand. It doesn't matter, at this point, what kind of service you get from the tool company if your tools still work.


Whatever... it's your money. Do what you want.

 

[Merkava_4]

Whatever... it's your money. Do what you want.

Don't let'eem off the hook that easy Edward!!

 

[autoace]

Uh, okay... I said to replace them if and when they break.

Apparently I do not understand the economics of your business...

But the old timers who are still using Bonney tools to make money do. And, even though their company doesn't exist anymore, they haven't sold off their tools to buy shiny new ones from another company. They just keep using the same tools until they break and THEN buy new tools.

I still do not understand why you are selling off perfectly functional tools to replace them with a different brand. It doesn't matter, at this point, what kind of service you get from the tool company if your tools still work.


Whatever... it's your money. Do what you want.

I wasn't saying your point of view was wrong, It doesn't matter If I agree with it or not. Who are you to tell me I need to grow up??? Maybe I'm tired of Snap-on and want some new tools, I used these tools quite awhile, maybe one of my small joys in life is to build, what I think is the ultimate tool set. I am a SAAB and Volvo specialist, so I do have a pretty good income, I am taking a 20 to 30 percent hit, but the tools made me money. so the professional wash is negligible. Why do my customers have me take off a completely new exhaust on a 2008 Charger????It wasn't broken. They are car guys that wanted something better,just because. My bellows about Snap-on are legitimate, the fact I can sell them, and buy something just as good or better,with better service, is just a benefit for a tool nut, who is also a professional. When the tools you have make you 100 bucks an hour, you have to factor in, the 20 to 30 percent loss is more than washed by the time I sell/sold them. It doesn't really matter; that, I sold my SO tools, If I kept them I would have bought other tools anyway, so why not get rid of something I don't want anymore. I don't know why you are so concerned.

My sister is an accomplished school teacher, I am not insulting your profession; however, school teachers are under paid in my opinion, especially with all the high end education involved. If I didn't make the money I do,I could see why, you would rebuke my actions. But making snide comments set me off.

 

[krusty the clown]

But making snide comments set me off.

exactly..............and 136 was as snide as i could stand. especially after you posted that you don't get mad easily!

 

[Merkava_4]

This thread is now closed!!

I'm shutting it down.