I warrantied about 10 tools probably a month ago (sending them straight to snap on) and now I found a bunch more that need to be sent in (over 50). I'm wondering if snap on is gonna be hard to deal with (since I recently sent some in) or if it doesn't matter. Also, someone told me if the chrome fails (starts flaking off) then that is a warranty issue. Is that true? Last, I have a few that my floody basement got to and are rusted to hell. Anyone have any experience sending in rusty tools? thanks
Snap On warranty questions
- Thread starter snappyfan
- Start date
jjjrmx5
Well-known member
Are these 50 tools that "broke" tools that you purchased new or are they the typical "yardsale/estate/bulk tool" purchase?
I really don't want you to answer that really because I likely know the answer.
I worked on a production floor in mfgr with 200 other folks, most of which who owned Snap_on tools and I don't think I saw but 2 or 3 warranty issues a month, so that's about = to two years worth of daily used tools by 200 users. Pretty heavy fail rate for just one user.
Rusty tools--unlikely.
The others are just a matter of how and what they are.
If returned in small batches and if a real waranty issue, you will likely get a replacement.
If sent in as a big batch, unless your are a Snap_on dealer, I'm gonna guess you will be "red flagged" and be forced to deal with company mgmt as your request moves up the corporate ladder.
Good luck.
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chadster1
Well-known member
Call Snap-on at 877-762-7662 and ask Snap-on directly.
I don't know man. Reading this, your first post, I can tell something is up. I get gaming the system to get yourself some nice new Snap-On tools but I certainly wouldn't blame S-O if they gave you a hard time.
I'll be frank, that "floody basement" comment is pretty suspect.
Rust isn't covered. But I know when you call for a warranty, when anyone with a brain looks up your part numbers and sees the wide range of years they're most likely covering, they'll ask why you don't bring them to the local dealer(s) you got them from.
Recently when I sent (2) sockets for replacement after they received them, I got an email from somebody saying they took a look at them, but are going to forward them to the "quality assistance" department to take another look at just how/why the socket is damaged/failing in the way it is.
In short it's frowned upon to do this to anyone or company if you didn't rightfully purchase them direct through Snap on.
Is the chrome flaking inside of the broach due to use? or is it something like flaking from being hammered onto a rounded bolt or used on an impact, or simply laying in a flooded basement ?
If you bought them at a garage sale I'd save the time from trying to get upwards to -fifty- rusted mixed date code Snap On tools warranted over the phone.
And yes after getting a warranty mailed to you from Snap on it comes with a packing list filled out with your customer information as well as your customer ID #, and online customer number so they can help assist you in the future on past orders/warranty's
Recently when I sent (2) sockets for replacement after they received them, I got an email from somebody saying they took a look at them, but are going to forward them to the "quality assistance" department to take another look at just how/why the socket is damaged/failing in the way it is.
In short it's frowned upon to do this to anyone or company if you didn't rightfully purchase them direct through Snap on.
Is the chrome flaking inside of the broach due to use? or is it something like flaking from being hammered onto a rounded bolt or used on an impact, or simply laying in a flooded basement ?
If you bought them at a garage sale I'd save the time from trying to get upwards to -fifty- rusted mixed date code Snap On tools warranted over the phone.
And yes after getting a warranty mailed to you from Snap on it comes with a packing list filled out with your customer information as well as your customer ID #, and online customer number so they can help assist you in the future on past orders/warranty's
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