snap on warranty

[krusty the clown]

ok guy's, with the recent debate about whether you can send broken tools back to snap on, i decided to check for myself. here's the reply i recieved.



Mark, You can send your tool along with your name, address, and phone # to:Snap-on General Office 2801 80th Street Kenosha WI 53143 thank you, Rhonda

 

[krusty the clown]

then i recieved this one...

Thank you for contacting Snap-on tools. Warranties are handled through a local franchisee. If you do not have a franchisee, please use the below link to have one contact you. http://buy1.snapon.com/customerselfservice/default.aspx If you are an individual tool user please choose: I use tools mainly at home for projects and hobbies then, I don't want to buy from the Internet and I want to see a Snap-on franchisee. This information will automatically send your contact information to a franchisee and he/she will be in touch with you. Thanks,Jeff Dahlke

 

[krusty the clown]

so i emailed back and got this one......

You stated to me that you no longer have a Snap On dealer. If there is not one listed at the link that Jeff sent you, your last option is to send to Kenosha. This process takes about 1 month to replace your tool. A dealer in most instances will be able to get it for you sooner.

Thank you,

Rhonda






so it appears that if you don't have a dealer you must contact a franchisee and if he doesn't take care of it THEN you can send it back to snap on.

 

[zuspiel]

Thanks for the info. I only have a few SO tools but it's good to know. I actually filled out the form on the web to find a local guy to buy some stuff from. Even put in the comments that I would meet him where ever. Never heard anything back... Just wanted to help out a local guy but if my $300 are not worth a quick email or phone call, oh well...

 

[Tooljerk]

Last time I managed to break a SK torx socket, I just submit them an online message, they sent me the new one without a hassle.

I love Snap on tools but hate their warranty. That's the reason I told myself only buy Snap on ratchets and screwdrivers, that's it.

It's funny to think that when you order a Snap on product a large portion of the high price you pay is for future warranty.

Thanks for the info. I only have a few SO tools but it's good to know. I actually filled out the form on the web to find a local guy to buy some stuff from. Even put in the comments that I would meet him where ever. Never heard anything back... Just wanted to help out a local guy but if my $300 are not worth a quick email or phone call, oh well...

 

[Junkman]

What will they do when the Snap-On dealer refuses to warranty a tool, because in his mind, peeling chrome isn't a defect worthy of warranty? I was turned down for a warranty replacement on a virtually new 1 1/4" short combination wrench with peeling chrome. He said that he didn't sell it, so he wouldn't warranty it. Snap-On representatives should read some of these forums to see the type of negative reputation their dealers have earned them.

 

[rsanter]

I have not had a SO guy for a number of years (I work as an engineer now) and finally about a year ago I had a ratchet that needed a kit and there were a couple of things I wanted to buy.
called SO and got the name of the local guy near my work. he stopped in about a week later and I gave him the ratchet to kit for me. he did in no questions asked so I bought a couple of things from him I wanted anyway. couple of months later I called him and told him what I wanted and he did not have it. he ordered it and dropped it off when it came in.

so far no problems

bob

 

[krusty the clown]

It's funny to think that when you order a Snap on product a large portion of the high price you pay is for future warranty.

actually the high price (while warranty cost is figured in) is actually for the financing.

 

[autoace]

I guess the problem I had, was there was a dealer, not that far away. They wanted me to use him. The dealer in question was another bad SO dealer; that, I used in the past, in a different location.

Since I already has a very good Cornwell dealer, I just decided, not to deal, after years of sketchy policy. I became tired of the run around

 

[garfunkle24]

actually the high price (while warranty cost is figured in) is actually for the financing.

I guess that must be why the Industrial prices are cheaper. Net 30 accounts only.

 

[Merkava_4]

Have any of you guys tried to take up a warranty issue with a district manager (or whatever he's called) after being turned down by a dealer? I'm thinking we should all come up with a way to deal with unscrupulous dealers.

 

[autoace]

Have any of you guys tried to take up a warranty issue with a district manager (or whatever he's called) after being turned down by a dealer? I'm thinking we should all come up with a way to deal with unscrupulous dealers.

In 1999, I was dealing with a DM; after, the lose of SO dealer no.......He collected money for two weeks, took our warranty claims, and parked the SO truck, behind the local machine shop,and disappeared.

When another SO rep showed up, none of our payments were posted to SO, our tools were gone,etc....Luckily we had our truck receipts for the money we would have lost. The tools were a loss; since, no one knew, what was what. The DM was Roger something, it's been awhile.

 

[Vinko]

actually the high price (while warranty cost is figured in) is actually for the financing.

My understanding is that there's only, in most instances, a 30% mark-up on tools. So that doesn't *seems* like a considerable markup really. Esp. if a tool truck driver is going to finance for you. Esp. considering all the overhead that an SO guy has. Your thoughts? A box might be a different story, I don't know.

 

[AutoTech]

My understanding is that there's only, in most instances, a 30% mark-up on tools. So that doesn't *seems* like a considerable markup really. Esp. if a tool truck driver is going to finance for you. Esp. considering all the overhead that an SO guy has. Your thoughts? A box might be a different story, I don't know.

I've never asked a tool man what the markup is on tools but I always thought it was more than 30% but I could be wrong, it's been known to happen.

 

[krusty the clown]

My understanding is that there's only, in most instances, a 30% mark-up on tools. So that doesn't *seems* like a considerable markup really. Esp. if a tool truck driver is going to finance for you. Esp. considering all the overhead that an SO guy has. Your thoughts? A box might be a different story, I don't know.

i agree completely........i guess i didn't explain my statement too well. the list price is set by the market (competitors prices, etc). the dealer only get a small mark up IMHO (a little more than 30% but not much). but the reason that the truck brands can sell their tools for so much more money than sears, industrial supplys, etc is because they will hand you a couple hundred dollars worth of tools with $20 down and $20 a week. you could buy the same or similar quality tools other places but then it would be cash and carry or put on a credit card at high interest. i guess my point is if SO,mac,matco and cornwell sold cash and carry their prices would have to be competitive with everyone else.

 

[krusty the clown]

I've never asked a tool man what the markup is on tools but I always thought it was more than 30% but I could be wrong, it's been known to happen.

AFAIK snap on dealers get 33% across the board. with matco there is 40% on hard line and power tools, and air tools are 30% ( at least that's what it was when i was a dealer). and that isn't enough markup when you paying $1500 a month for a truck lease and $1200 a month on you inventory note.

 

[davestlouis]

If a tool dealer has a mature route, with few new techs, I can't help but think that he does a lot more service and warranty work than sales. In a downturn like this, not only is nobody buying, every tech who gets laid off will quit paying and be tough to locate, seems like a quick way for a dealer to go broke.

 

[krusty the clown]

If a tool dealer has a mature route, with few new techs, I can't help but think that he does a lot more service and warranty work than sales.

thats why they come out with new screwdriver handles every so often. things like the f80's........

most tech's are like us here on GJ. just keep buying cuz it's cool and they're tool freaks. some because they want to have bragging rights. and believe it or not, a lot of tech's will buy from you because he likes you and knows how tough it is to make it.

 

[davestlouis]

I have done some collections for a couple of SO dealers, chasing people who stopped paying and had left the trade. These dealers were offering 50 cents on the dollar for repo'd tools, to offset the outstanding balance. I had a hell of a time locating some of these skips and when I found them they tended to be a bit belligerent. It's got to be a lot more fun selling them than chasing them when they quit paying.

 

[krusty the clown]

yep.......i even had a guy turn a pitbull on me when i wen't to his house to collect.

 

[Flash21]

When I was on the truck Friday, my SO man was coordinating with another dealer on some guy that got fired, disappeared with a big bill. The story goes that the tech was on the truck for the first time a couple of weeks ago, picked up a bunch of tools and said...'I'll get you next week' Later, the dealer found out the same guy owed another dealer across the state $1500+ for the last year and a half.

Honestly, I feel like I'm paying higher tool prices because of these guys that don't pay their bill. If everyone paid cash upfront before getting their tools maybe the markup would be less and I could buy more tools for my money.

 

[Merkava_4]

yep.......i even had a guy turn a pitbull on me when i wen't to his house to collect.

Didn't you already have the guy's social security number, drivers license number, and signed contract?

When I worked at a Toyota dealer, the SO dealer was bragging about how he stopped a guy from joining the police academy because he owed him money on a box .... something about a court judgment against him.

 

[eschoendorff]

thats why they come out with new screwdriver handles every so often. things like the f80's........

most tech's are like us here on GJ. just keep buying cuz it's cool and they're tool freaks. some because they want to have bragging rights. and believe it or not, a lot of tech's will buy from you because he likes you and knows how tough it is to make it.

That would be me. I'm a total marshmallow.

 

[Merkava_4]

That would be me. I'm a total marshmallow.

You sure do have a lot of tenacity for a marshmallow.

 

[krusty the clown]

merk.......non of that matters unless you take them to small claims court. when i started i got ssn's and had them sign the reciept, but i quit shortly after since "you can't get blood from a turnip. i also tried collection agency's but they only collected from one of the 50 or so i turned in. the only thing about using a collection agency is it does show on their credit report, but their credit was already screwed so that didn't matter. if business is good you should be doing $800 to $1000 a day so it's hard to take a half day off to go to court over $100.

 

[eschoendorff]

You sure do have a lot of tenacity for a marshmallow.

Yeah, I'm complicated like that.

 

[autoace]

I've heard of stories about "tool grabbers",who don't pay. I always have payment ready and in pocket in advance. I had a few employees, who would over extend and duck. I would pay the dealer, and take it out of their pay. I can't stand a thief.

 

[<>Severed<>]

My SO guy is great and never had a problem with getting anything fixed or replaced. I have even bought some repo'd tools from him and then had him put new handle on one of the ratchets, But I have also spent over 10gs with him, that might help some

 

[Merkava_4]

But I have also spent over 10gs with him, that might help some

That only helps if you're spending money every week. If you relocate to another shop off his route, he'll forget all about you and the amount of money you've given him in no time; they're all like that.

 

[<>Severed<>]

That only helps if you're spending money every week. If you relocate to another shop off his route, he'll forget all about you and the amount of money you've given him in no time; they're all like that.

I bet, but I dont see moving shops any time soon, small town about 10000 or so people, so there are only two shops. But I have had three different dealers in four years. At least where im at if you buy mainly from one guy they take care of you.

 

[wantedabiggergarage]

I've done the mail in warranty thing. We no longer have a district office, and didn't have a salesman. Now, TECHNICALLY we do, but he has NEVER stopped by, even when we tried to flag him down. This will make it back to Snap-on when I need a warranty, and we don't have one of two brothers working in our shop, that gives the tools to another brother, with a decent Snap-on man.