Hi, all. First post but I’ve been lurking a few months trying to figure out the best way to deal with bent caster brackets on my toolbox.
Just had an interesting experience with Snap-On with ordering parts for my KR1000A rollaway. I recently bought a new house and during the move, the movers didn’t pay attention when I told them that they needed to have the box flush up against the side of the truck before they strapped it down. They left an inch or two gap and by the time we got the box to the new house the two stationary wheel brackets were bent and now the box doesn’t sit level. I also have problems with the drawer slides, the rubber dog bones came out and they don’t stay closed if the box is tilted at all.
I called their 800 number to find out if I could purchase 2 replacement casters with brackets, the guy who helped me said yes they were available, but they had been superseded so I would need all four. While discussing this with him, he asked me if I had any other issues with the box so I told him about the drawer slides. He told me the drawer slides had also been superseded to a new design and asked me how many drawers total were in my toolbox, I let him know there were 14 and he did the look up on those. He told me that 26 of them were the same part number and the one wide drawer on the bottom uses different slides so had a different part number.
When I told him I was ready to give him my credit card information for the order, he told me that everything was covered under warranty. I was happily surprised that they would warrantee the casters, because I had told him that they were damaged by the movers, and I had previously tried to work out the replacement of the drawer slides, but all of the local tool dealers I could find would only do one drawer at a time. I also find it interesting that they were willing to do this for me, even though I left the mechanics trade in 2000 after 23 years and became a software engineer. He was aware of this because he asked me who my tool dealer was and I told him that I was no longer a mechanic, and they’re shipping everything to my home completely free of charge.
A lot of folks like to bash Snap-On because of the price, but this is one case where it really appears you’re getting what you pay for when you buy them. I know the wheel set is about $1000 from their website, and I didn’t bother looking up a price for the drawer slides but I imagine it’s pretty pricey when you’re looking at 28 of them. Anyway, going on the premise that a satisfied customer usually never tells anyone in a dissatisfied customer will tell at least 10 people, I figured I,d give them a shout out because I’m definitely a satisfied customer now!
Just had an interesting experience with Snap-On with ordering parts for my KR1000A rollaway. I recently bought a new house and during the move, the movers didn’t pay attention when I told them that they needed to have the box flush up against the side of the truck before they strapped it down. They left an inch or two gap and by the time we got the box to the new house the two stationary wheel brackets were bent and now the box doesn’t sit level. I also have problems with the drawer slides, the rubber dog bones came out and they don’t stay closed if the box is tilted at all.
I called their 800 number to find out if I could purchase 2 replacement casters with brackets, the guy who helped me said yes they were available, but they had been superseded so I would need all four. While discussing this with him, he asked me if I had any other issues with the box so I told him about the drawer slides. He told me the drawer slides had also been superseded to a new design and asked me how many drawers total were in my toolbox, I let him know there were 14 and he did the look up on those. He told me that 26 of them were the same part number and the one wide drawer on the bottom uses different slides so had a different part number.
When I told him I was ready to give him my credit card information for the order, he told me that everything was covered under warranty. I was happily surprised that they would warrantee the casters, because I had told him that they were damaged by the movers, and I had previously tried to work out the replacement of the drawer slides, but all of the local tool dealers I could find would only do one drawer at a time. I also find it interesting that they were willing to do this for me, even though I left the mechanics trade in 2000 after 23 years and became a software engineer. He was aware of this because he asked me who my tool dealer was and I told him that I was no longer a mechanic, and they’re shipping everything to my home completely free of charge.
A lot of folks like to bash Snap-On because of the price, but this is one case where it really appears you’re getting what you pay for when you buy them. I know the wheel set is about $1000 from their website, and I didn’t bother looking up a price for the drawer slides but I imagine it’s pretty pricey when you’re looking at 28 of them. Anyway, going on the premise that a satisfied customer usually never tells anyone in a dissatisfied customer will tell at least 10 people, I figured I,d give them a shout out because I’m definitely a satisfied customer now!
) but I guess you don't need them now.
Talk about wasting money.