Snap On warranty

[boosteddsm92]

Bought a new set of SO 3/8" drive sockets from someone on CL. Cracked one this weekend. I was like, no big deal, I'll just call SO and either send it to them for a replacement or get the number for the local SO guy. Nope. Warranty is only good for original purchaser. That's some serious BS if you ask me. I also broke a Craftsman socket on the same bolt and a couple hours later was walking out of Sears w/a new one no questions asked. But you pay good money for second hand SO stuff and you're screwed? Unbelievable, the last SO stuff I buy for sure.

 

[warmpancakes]

Thats snap on policy. a truck driver will most likely swap it

 

[Stick Figure]

Well my snap on guy and myself seem to have an understanding. I don't bring him mass amounts of used/abused junk tools to warranty, and he doesn't seem to have a problem w/ the occasional warranty on a tool older than i am. I also continue to spend money on new tools w/ him.

 

[Boiler]

Problem is for those of us that don't have a truck regularly visiting us, getting the time of day from one of those guys, especially if what we need the most is warranty vs new sales.

 

[The Rider]

I mailed two broken universal sockets to them two weeks ago and had brand new ones sitting in my toolbox five days later.

And no, I was not the original purchaser.

 

[boosteddsm92]

I mailed two broken universal sockets to them two weeks ago and had brand new ones sitting in my toolbox five days later.

And no, I was not the original purchaser.

I called them and they told me to get lost. Did you have to call for an RMA number or something? Or did you just toss them in the mail to them?

 

[snapmom]

Nice pic of Eddy

 

[Skyline]

Bought a new set of SO 3/8" drive sockets from someone on CL. Cracked one this weekend. I was like, no big deal, I'll just call SO and either send it to them for a replacement or get the number for the local SO guy. Nope. Warranty is only good for original purchaser. That's some serious BS if you ask me. I also broke a Craftsman socket on the same bolt and a couple hours later was walking out of Sears w/a new one no questions asked. But you pay good money for second hand SO stuff and you're screwed? Unbelievable, the last SO stuff I buy for sure.

Without giving them any explanation of where you got it from, just mail it in:

If you have broken tools, please send them to

Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number

I've never had any problem at all with them replacing broken tools. Their customer service is excellent. The only time any explanation is needed with the cover letter is if the reason for return of an item is not easily apparent.

 

[mrshaun]

Who did you call to ask about warranty? DId you ask them to help you find a local dealer?
Do you know the name of the person you talked to>?
877 762 8662 ext 2 ask again.

 

[chadster1]

I called them and they told me to get lost. Did you have to call for an RMA number or something? Or did you just toss them in the mail to them?

Do you have the name of the person that you talked to?

Like others have said in this thread, if you send the tool to Snap-on they will send you a new one.

 

[pipsters]

Personally I agree with their warranty policy. The company makes no money from you, and you drain their resources. That being said if they won't have that written any where, that is BS that you are denied it.

 

[The Rider]

Without giving them any explanation of where you got it from, just mail it in:

If you have broken tools, please send them to

Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number

I've never had any problem at all with them replacing broken tools. Their customer service is excellent. The only time any explanation is needed with the cover letter is if the reason for return of an item is not easily apparent.

What he said

Turnaround time was impressive.

 

[warmpancakes]

I called in this morning to get a rebuild kit for a ratchet, (f710) the first girl told me its over 7 years old the warranty is null, I called back about an hour later spoke with a different girl and the kit is being sent to me

 

[chadster1]

I called in this morning to get a rebuild kit for a ratchet, (f710) the first girl told me its over 7 years old the warranty is null, I called back about an hour later spoke with a different girl and the kit is being sent to me

When something like that happens, ask for their name. They abviously have some new people answering the phone. Without knowing who is giving out bad information, its hard to get it taken care of.

 

[The Rider]

Personally I agree with their warranty policy. The company makes no money from you, and you drain their resources. That being said if they won't have that written any where, that is BS that you are denied it.

Other tool companies offer full lifetime warranties, regardless of the owner, and do so without extorting customers via hugely inflated prices.

Furthermore, if you are limiting cover to the original purchaser only, the only way to be sure of coverage is if the purchaser retains receipts forever. Now THAT is BS...

 

[boosteddsm92]

Without giving them any explanation of where you got it from, just mail it in:

If you have broken tools, please send them to

Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number

I've never had any problem at all with them replacing broken tools. Their customer service is excellent. The only time any explanation is needed with the cover letter is if the reason for return of an item is not easily apparent.

Great, I'll do that, thanks for the info!

Personally I agree with their warranty policy. The company makes no money from you, and you drain their resources. That being said if they won't have that written any where, that is BS that you are denied it.

I disagree. They made their money already, SOMEONE paid for the tools, they should stand behind their product.

 

[mrshaun]

A lot of the customer service people have never beenon a tool truck so they are not familiar with all of the services that we can provide.

 

[Hiball]

Other tool companies offer full lifetime warranties, regardless of the owner, and do so without extorting customers via hugely inflated prices.

Furthermore, if you are limiting cover to the original purchaser only, the only way to be sure of coverage is if the purchaser retains receipts forever. Now THAT is BS...

If you "closely" read the warranty disclosure from the majority of the Tool truck companies, including Snap on. You will see that it specifies the "Original Purchaser" Ive never heard any stories of Customer Service not warranting something, But if you buy from any tools from the Website it cleary states you must retain your receipt for Warranty Service at that the bottom in ********* letters. In regards to the OP.. Did you tell them that you picked them up second hand? Next time just stick to the facts, You have a broken socket and you need some warranty work.

 

[mrholeshot]

Personally I agree with their warranty policy. The company makes no money from you, and you drain their resources. That being said if they won't have that written any where, that is BS that you are denied it.

The company made money on the first sale BIG MONEY. That tool should be replaced no matter who owns it. If there was no transferable warranty the secondary market would die and So would Snap-On. The only way SO can justify the price of their tools is with an Iron Clad warranty. I personally have never had a problem. I do have a problem with some of their dealers who think the sun rises and sets in their ***. Way more good dealers than bad though. You just remember the bad ones so much better.

 

[pipsters]

Other tool companies offer full lifetime warranties, regardless of the owner, and do so without extorting customers via hugely inflated prices.

Furthermore, if you are limiting cover to the original purchaser only, the only way to be sure of coverage is if the purchaser retains receipts forever. Now THAT is BS...

Not true, I registered my drill (forgot the make, a HD one) online and am covered for life. No receipt needed after that.

They need to change how they keep track. Register the products via web or mail. Just IMO. Maybe that would reduce their costs (and prices) because they aren't warrantying a product that is 25 years old and been thru 3 guys beating them to death.

 

[warmpancakes]

When something like that happens, ask for their name. They abviously have some new people answering the phone. Without knowing who is giving out bad information, its hard to get it taken care of.

Ok ill take notes the second girl was rhonda great girl to deal with

 

[pipsters]

The company made money on the first sale BIG MONEY. That tool should be replaced no matter who owns it. If there was no transferable warranty the secondary market would die and So would Snap-On. The only way SO can justify the price of their tools is with an Iron Clad warranty. I personally have never had a problem. I do have a problem with some of their dealers who think the sun rises and sets in their ***. Way more good dealers than bad though. You just remember the bad ones so much better.

Snapon Warranty Page

This warranty only extends to the original Customer and cannot be transferred or assigned.

 

[mrshaun]

Not true, I registered my drill (forgot the make, a HD one) online and am covered for life. No receipt needed after that.


each product has a date in the serial number. they know how old they are when they go in for repair...

 

[warmpancakes]

ironically enough Meredith from snap on Just called me about a Instruction sheet for a steering wheel puller I called last week about, she told me they had no way to fax one but were sending a copy to me free of charge. NOW THATS CUSTOMER SERVICE

 

[mrshaun]

SHe is real good at her job.
I usually ask them to email me the stuff that way I have it for future use.

 

[pipsters]

each product has a date in the serial number. they know how old they are when they go in for repair...

Not sure what you mean. Just because something was bought new 2 weeks ago doesn't mean it wasn't resold to another person. The warranty is for the original purchaser.

 

[warmpancakes]

SHe is real good at her job.
I usually ask them to email me the stuff that way I have it for future use.

she couldnt email it its the paperwork for the CJ131P Mine went missing

 

[boosteddsm92]

Who did you call to ask about warranty? DId you ask them to help you find a local dealer?
Do you know the name of the person you talked to>?
877 762 8662 ext 2 ask again.

I just called saying I had a cracked socket that I'd like to get replaced. She then asked where I bought it. I don't recall her name...

 

[mrshaun]

all you had to say was FROM A DEALER. end of discussion.

 

[comedyman809]

why are people saying that they are buy second hand tools anyway?

hellow, i have a wrench i need replaced, what do i need to do to have it replaced??


end of sentence, wait for return info and move on.

hi i bought some used tools and they are all broken, can you send me some free ones so i can have a nice set of new tools at used prices, and you make absolutley no money in the sale, thanks!!!!

 

[boosteddsm92]

why are people saying that they are buy second hand tools anyway?

hellow, i have a wrench i need replaced, what do i need to do to have it replaced??


end of sentence, wait for return info and move on.

hi i bought some used tools and they are all broken, can you send me some free ones so i can have a nice set of new tools at used prices, and you make absolutley no money in the sale, thanks!!!!

I didn't volunteer the info. She specifically asked me. I was posting here for help as I've never had to return something to SO before.

 

[comedyman809]

well, some times its the right thing to do to lie a little.

yes, im the original owner.....

no one will care if you have a receipt.

 

[comedyman809]

waranty claims wont put snap on out of business.

im sure the mark up in tools is very high, and i doubt they feel any pain when a warranty claim comes in for a few sockets/wrenches or whatever.


its those multi thousand dollar claims that hurt...even though it doesnt hurt much.

 

[comedyman809]

can someone tell me what it costs to make 1 F80 ratchet??

what is the actual cost to pay the worker, materials, etc....?????

 

[Skin]

can someone tell me what it costs to make 1 F80 ratchet??

what is the actual cost to pay the worker, materials, etc....?????

no idea what the average labor rate is in china but judging by how low HF can price its ratchets i'd guess it only costs SO a few dollars.

 

[Toolhorder]

no idea what the average labor rate is in china but judging by how low HF can price its ratchets i'd guess it only costs SO a few dollars.

you should go to open mic night I'm sure you'd kill

 

[Toolhorder]

I never had a problem sending in my stuff. I bought several sockets at the flea market and out of 50 about 8 were broken or damaged. I had a few other things broken and my dealer was hit or miss and didn't like replacing broken stuff so I sent it in.One of the sockets was an early impact that didn't have a part number it was so old and they sent me a brand new one. Another time they sent me some slides for my box no problem. Call back and ask for a return label and don't give the call taker anymore info then you have to.

 

[Vinko]

If there was no transferable warranty the secondary market would die and So would Snap-On.

Well, the secondary market in tool boxes is generally in the toilet. Or if not that bad, headed there, I think. I'd welcome a decline in the value of the hand tools on the secondary market too, if it weren't for the fact that this might hurt already hurting working trades people more than they're hurting now.

The only way SO can justify the price of their tools is with an Iron Clad warranty.

I'm not even sure that's going to cut it much longer. Or at least in the foreseeable future..

 

[Danglerb]

Beating a dead horse, if Snapon starting demanding proof of purchase for warranty, new tool sales would drop like a rock and prices would have to fall.

Grey area is if they continue to warranty as in the past on the trucks and only make non truck buyers hop through some rings, but I suspect even that would have some ripples that would hurt their bottom line more than doing the warranty.

BTW I really don't like lying, not a little, not a bit.

 

[comedyman809]

then you sir will always pay full price for eveything and anything.

and the lying salesman will always win when dealing with you.