Snap On Warranty

[pyrofighting]

Heres the deal. I was given a lot of Snap On tools from my wifes dad. He was a FORD mechanic for 30 years. I finally got a Snap On guy to come to my house today. He warrantied a few items and not some others. Most of my screw driver handles are busted, he said NO warranty on these items. Also, my torque wrench he says is TOO OLD and it cants be fixed, I have to buy a new one for $400. This doesnt sound right to me. I know snappy guys can be asses when you are not a pro, but I have put in a order right away for $600. And I told him I got another $500 or so to buy right away. I am now thinking of bailing on this and buying Craftsman. After reading multiple posts here and now having issues with this guy, WHY AM I PAYING $80 FOR CHANNEL LOCKS, and they ***** about warranty?

Thanks for listening...

 

[W-Cummins]

Heres the deal. I was given a lot of Snap On tools from my wifes dad. He was a FORD mechanic for 30 years. I finally got a Snap On guy to come to my house today. He warrantied a few items and not some others. Most of my screw driver handles are busted, he said NO warranty on these items. Also, my torque wrench he says is TOO OLD and it cants be fixed, I have to buy a new one for $400. This doesnt sound right to me. I know snappy guys can be asses when you are not a pro, but I have put in a order right away for $600. And I told him I got another $500 or so to buy right away. I am now thinking of bailing on this and buying Craftsman. After reading multiple posts here and now having issues with this guy, WHY AM I PAYING $80 FOR CHANNEL LOCKS, and they ***** about warranty?

Thanks for listening...

Not all snap on items are warrented for ever. The torque wrench is only a one year item. They don't have to warrent any of the stuff that is newer than 2003 ( as far back as I have a catalog handy) as they have changed the terms of the their warrenty. It now says that you have to be the original purchaser and you also may have to show the sales slip to get any warrenty service!

William...

 

[Canadian Charlie]

Not all snap on items are warrented for ever. The torque wrench is only a one year item. They don't have to warrent any of the stuff that is newer than 2003 ( as far back as I have a catalog handy) as they have changed the terms of the their warrenty. It now says that you have to be the original purchaser and you also may have to show the sales slip to get any warrenty service!

William...

So buying things off eBay and trying to get them warrantied is a no-no?

 

[pyrofighting]

So continuing with Snap On seems to be a waste. I was under the assumption the torque wrench ratching portion is lifetime, not the torque portion. The ratchet on mine is broken and he wont fix it, and says they dont make it anymore. There has to be a way around that warranty thing. What happens when you recieve them as a gift, theres no warranty cause you didnt buy them. I am not happy with this. Someone needs to remond me why I should stick with Snap On.

Nothing I own is from ebay, it was all purchased from a truck.

 

[Canadian Charlie]

If you wrench for a living and your income depends on the quality of your tools then Snap On is the way to go. If you're a hobbyist and working on your own cars then you don't really need them (but nice to have)

 

[Junkman]

Sell all the Snap-On tools and replace them with Craftsman any your life will be easier knowing that everything is new, and covered by the warranty. The tools belonged to someone else and that person died, so the lifetime warranty is over. If a tool is so old that there is no longer parts available to repair it, then the tools lifetime has expired. I don't know what is so hard to understand about this. It isn't a forever warranty. A lifetime warranty sometimes means that when the useful lifetime has expired, it is time to bury the tool and buy another. I have Craftsman tools that came with a lifetime warranty, but the tool is no longer available new, so the lifetime warranty has expired. My Craftsman torque wrench came with a lifetime warranty, but Sears will no longer honor it, because that model is no longer made, and the replacements no longer have a lifetime warranty. I don't like it, but I do accept the fact that there is nothing that I can do about it. I have a 3 year old Snap-On wrench with pealing chrome, but the dealer said that it isn't covered by the lifetime warranty. Five years ago, I had a lot of them replaced for pealing chrome. Today is different, and who knows what will change next year.

 

[KingPerformance]

Wow, it’s amazing what people think a company should do. If tools had an unconditional forever warranty tool companies wouldn't be around any more. If they no longer make the part, deal with it, nothing you can do about it. On a side note, the shop I work for AND I spend a good amount of money with snap on every week, so no matter what, my tools are warranted. I have cut wrenches, sockets, etc making specialty tools and I get a new one on Friday. Again, the only reason this happens is because of how much money we spend with the snap on man combined. Customer service costs money.

 

[Deafautotech]

that is very interesting. my snap on guy will warranty anything of what i did bought from him. i paid full cash most time as i only buy special tools and some of good sockets that where i use it almost everytime. my snap on guy sold me a lot of used snap on tools and still warranty my snap on tools. but if it is not made anymore then he will make a deal to me to buy new model (or different model of tool that same thing to work on).

i know that snap on will not warranty the screwdrivers' handles because it is non-warranty. snap on did advise to people that dont hammer or use it as punch or cheisl it but people did hammer it... i did but i hammer on right tools because i am values my snap on tools and try make it go longer for generations.....

 

[Uncle Buck]

Here we go again, pick your side and let the shootin begin! Another Snap-On fall off war has begun!

 

[george4]

Here we go again, pick your side and let the shootin begin! Another Snap-On fall off war has begun!

Since I have, use and like both Snap on and Craftsman, can I gripe about both?

 

[-lecroix-]

Your warranty is only as good as your dealer, regardless of whether it's a car, a tool, an appliance, etc.

The guy probably wouldn't warranty those things because he knows he doesn't stand to make any more money off of you.

Sad, but that's business.

 

[pyrofighting]

Well, he stands to make a good amount of money off me for just being some backyard car guy. $1000 for a first order, all cash. I talked to him about purchasing a roll away as well, cash. I would think for just comming buy some guys house this is easy money for him, how about a little customer service. I find it hard to believe the company would be happy with him if he denied my warranty claims and lost sales from it. These purchases are just to get me going. I have gone through the catalog and circled a lot of tools. Thats a lot of money.
As far as the previous posts about the warranties, thats rediculous. We all know these tools cost what they do for the high quality and warranty. My father in law is not dead and most of the tools are only 25 years old, not past their life expectency, they should ALL be warrantied.

 

[ImportTuner]

Well, he stands to make a good amount of money off me for just being some backyard car guy. $1000 for a first order, all cash. I talked to him about purchasing a roll away as well, cash. I would think for just comming buy some guys house this is easy money for him, how about a little customer service. I find it hard to believe the company would be happy with him if he denied my warranty claims and lost sales from it. These purchases are just to get me going. I have gone through the catalog and circled a lot of tools. Thats a lot of money.
As far as the previous posts about the warranties, thats rediculous. We all know these tools cost what they do for the high quality and warranty. My father in law is not dead and most of the tools are only 25 years old, not past their life expectency, they should ALL be warrantied.

Have you considered doing business with a different Snap On dealer/driver?

 

[pyrofighting]

The guy is supposed to be back at my house Monday. When he is delievering my first order and I have cash in hand we will see about what he does and doesnt warranty or fix. I just want my torque wrench rachet part fixed, not calibrated, I am not asking for the world here. And give me a deal on a new set of Black handled screw drivers. I am not asking for a bunch of free tools, that is not reasonable, just customer service.

 

[-lecroix-]

Not to sound confrontational, but even if you spent $3-$4K with him over the course of a few months, that's not a lot of money considering he could stop at dealership and make twice that with a single stop.

I find it very very unusual that you even got the guy to come to your house. Very few have had those kind of results when it comes to SnapOn.

 

[Uncle Buck]

Since I have, use and like both Snap on and Craftsman, can I gripe about both?

Why not? From what I routinely see posted on the board statements, ditribes, and complaints by many including myself that have been less than enamored with warranty service issues from one or the other, or both run rampent! So to quote me, " Choose your side and start shootin!"

 

[Uncle Buck]

Not to sound confrontational, but even if you spent $3-$4K with him over the course of a few months, that's not a lot of money considering he could stop at dealership and make twice that with a single stop.

I find it very very unusual that you even got the guy to come to your house. Very few have had those kind of results when it comes to SnapOn.

I would love to see what would happen if all the folks only spending 3-4K with Snap-On took their money elsewhere!

 

[-lecroix-]

I would love to see what would happen if all the folks only spending 3-4K with Snap-On took their money elsewhere!

I I could have done a better job explaining myself ... my fault & my apologies.

I didn't mean to imply he (the SnapOn rep) was doing the RIGHT thing ... I was saying that this is the way that companies now do business.

This day and age it's all about how much money can be made in the shortest amount of time.

 

[Uncle Buck]

I I could have done a better job explaining myself ... my fault & my apologies.

I didn't mean to imply he (the SnapOn rep) was doing the RIGHT thing ... I was saying that this is the way that companies now do business.

This day and age it's all about how much money can be made in the shortest amount of time.

I get it now

 

[ng8264723]

JUNKman you are wrong! The following statement you wrote is totally wrong:
(A lifetime warranty sometimes means that when the useful lifetime has expired, it is time to bury the tool and buy another. )


From the Federal trade commision.
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm#understanding

IT SAYS NOTHING ABOUT THE TOOL BEING TO OLD FOR WARANTY THAT IS PURE ********. iF YOU ADVERTISE IT AS LIFETIME YOU MUST HONOR IT AND DEFINE WHAT YOU MEAN BY LIFETIME. THIS KIND OF BS PISSES ME OFF. iF YOU ADVERTISE IT AS LIFETIME TO INCREASE SALES WARRANTY IT, OR ADVERTISE THE TOOL'S WARRANTY AS EXPIRING WHEN WE COOSE TO CANCEL IT
How to Advertise a Lifetime Warranty or Guarantee
"Lifetime" warranties or guarantees can be a source of confusion for consumers. This is because it is often difficult to tell just whose life measures the period of coverage. "Lifetime" can be used in at least three ways. For example, a warrantor of an auto muffler may intend his "lifetime" warranty's duration to be for the life of the car on which the muffler is installed. In this case, the muffler warranty would be transferable to subsequent owners of the car and would remain in effect throughout the car's useful life.

Or the warrantor of the muffler might intend a "lifetime" warranty to last as long as the original purchaser of the muffler owns the car on which the muffler is installed. Although commonly used, this is an inaccurate application of the term "lifetime."

Finally, "lifetime" can be used to describe a warranty that lasts as long as the original purchaser of the product lives. This is probably the least common usage of the term.

The Guides advise that to avoid confusing consumers about the duration of a "lifetime" warranty or guarantee, ads should tell consumers which "life" measures the warranty's duration In that way, consumers will know which meaning of the term "lifetime" you intend.

 

[Jbullfrog]

What is the part number on your torque wrench? Have you looked at the website to see if a head kit is available? It says in the catalogs that screwdriver handles aren't covered against breakage. Also, Snap-On doesn't warranty against what they feel is abuse. Sears on the other hand, says "Satisfaction Garunteed".

 

[pyrofighting]

The torque wrench does not appear in the catalog. Maybe someone could help me out if I post the number. Also, the crewdrivers are cracking from age not abuse. This is proven with my set. Some are completely broken. The ones that arent, have cracks running through them, slowly getting larger with time. They are 25 years old and need replacing. They were originally sold with lifetime warranty, its not my problem they changed the warranty a few years ago. They still need to stand by what they sold then.

Torqe Wrench 30-200 ft/lbs
QJFR-3200A
any rebuild kit for this?

 

[wilbilt]

You got him to come to your house...and then dumped a bunch of warranty claims on him? That's pretty brazen.

They don't have to warranty anything that you did not buy from a dealer originally, or are not using professionally. I think the dealer went out of his way both by coming to your home and replacing the things he did.

I had a falling-out with my dealer many years ago. He refused a completely legitimate claim on a tool I had purchased from him and used daily in my employment. I stopped buying Snap-On at that point, but that was long ago and far, far away.

 

[wilbilt]

The Guides advise that to avoid confusing consumers about the duration of a "lifetime" warranty or guarantee, ads should tell consumers which "life" measures the warranty's duration In that way, consumers will know which meaning of the term "lifetime" you intend.

That is a good point. I see those "Mexican Proto" Urrea tools have a 99-year warranty. I guess that pretty much defines the term.

 

[pyrofighting]

You shoe me in the warranty where they dont have to fix my stuff. Wether it was bought from him or another, I am sure corporate would not be happy.

 

[chevy302dz]

Heres the deal. I was given a lot of Snap On tools from my wifes dad. He was a FORD mechanic for 30 years. I finally got a Snap On guy to come to my house today. He warrantied a few items and not some others. Most of my screw driver handles are busted, he said NO warranty on these items. Also, my torque wrench he says is TOO OLD and it cants be fixed, I have to buy a new one for $400. This doesnt sound right to me. I know snappy guys can be asses when you are not a pro, but I have put in a order right away for $600. And I told him I got another $500 or so to buy right away. I am now thinking of bailing on this and buying Craftsman. After reading multiple posts here and now having issues with this guy, WHY AM I PAYING $80 FOR CHANNEL LOCKS, and they ***** about warranty?

Thanks for listening...

You didn't buy the tools that you are trying to get a warranty on. Technically the dealer doesn't owe you anything. From what you said it sounds like this guy is actually being pretty good to you.

 

[pyrofighting]

Maybe I am too young to get what you guys are trying to tell me. Since when is customer service the above and beyond, especially with tools as expensive as this. This should be the norm from the company and the dealers. Plus I am spending MY money with him, if he wants to be a pain in the ***, I will order online with free shipping, or go to one of the 3 other dealers in my area.

 

[arkracing]

Here's what I don't get - why won't they warranty something not originally bought from them or that isn't being used everyday for your job?

Who cares who bought the tools originally?! or where they came from....what if I moved across the country with a ratchet that say my grandfather gave me...it won't be warrantied? - that is B.S.

Snap-on prides themselves in being one of the best tool companies in the business. Truck guys are ruining thier customer service. I USED to work @ a body shop and the Snap-on guy was terrible...just like alot of you complain about. I still have a few Snap-on tools (purchased new - in a differant state, and others that have been inherited or purchased used)

Snap-on is paying the warranty not the dealer.....just like a dealership, Joe Blow's Chevy Dealership doesn't "Eat" the warranty work - GM does.

 

[Jbullfrog]

The dealer pays the freight and is only allowed so many warranty claims per month based on sales. This is why they don't have to warranty your item if you didn't buy it from them. You have the option to send it in yourself though. Snap-On tools are guranteed for the lifetime of the original owner.

 

[-lecroix-]

Key words here: original owner.

 

[wilbilt]

You have the option to send it in yourself though. Snap-On tools are guranteed for the lifetime of the original owner.

Sending it in is not necessarily an option. I have a broken 1/4" ratchet I bought new in 1987 or so, when I was working as a tech. I contacted S-O Corporate via the website to ask if they would send me a kit or repair the ratchet if I sent it to them.

Their response was that my only option would be to contact my local dealer and have him determine whether or not it is a valid warranty. They provided a phone number for the regional office, and told me to call in order to find out who the local dealer is.

I'm sorry, but I am not going to chase down the dealer, whom I have never bought anything from, in search of a 1/4" ratchet repair kit. It seems that to Corporate, if you are not currently in the business (i.e., a potential source of repeat business $$$$), then you are nobody.

 

[toolfreak]

I don't see how they will know if you were the original owner. I save all my reciepts for taxes but am I suppose to hang on to them for the next 30 years just so I can get my tools warrantied? If that was the case, techs would want to buy them since you would have to spend hours looking for the reciept to get it warrantied.

 

[wilbilt]

You shoe me in the warranty where they dont have to fix my stuff. Wether it was bought from him or another, I am sure corporate would not be happy.

From the website:

"3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned."

It seems pretty clear to me....

 

[pyrofighting]

Since this has gotton a little into the bashing side these are my final opions and comments.

1. The dealers and snap-on need to realize something. Customer Service is #1, I will take my money elsewere and so will others, poor buisness models always lose, it will catch up to them.
2. Also, the dealers need to realize the generation they are dealing with. If they are an *** to me fine, they arent the only game in town. I can order from the internet with free shipping and no hassles shipped right to my door in a few days. The new mechanics coming in are all computer people and have no problem ordering things online, this will send these ******* dealers packing in no time. Dont think its true, then why is Itunes, Amazon, Summit, etc. causing store fronts to sweat.

 

[Deafautotech]

The torque wrench does not appear in the catalog. Maybe someone could help me out if I post the number. Also, the crewdrivers are cracking from age not abuse. This is proven with my set. Some are completely broken. The ones that arent, have cracks running through them, slowly getting larger with time. They are 25 years old and need replacing. They were originally sold with lifetime warranty, its not my problem they changed the warranty a few years ago. They still need to stand by what they sold then.

Torqe Wrench 30-200 ft/lbs
QJFR-3200A
any rebuild kit for this?

you can have rebuild kit from normal 1/2drive ratchet from snap on. i did swap from craftsman ratchet inside to old torque wrench so i can have my ratchet rebuild for free. so you only need swap from snap on ratchet's inside mechanism to torque wrench.

i have same torque wrench that you have it same model but it is click type. i paid it for 100 dollars at my snap on guy while it is old and little used.

 

[kartracer55]

I have had my guy turn away a torque wrench. **** happens, they update models and discontinue them. I think they are only a 1 year warranty and it gets to a point where they just cant be rebuilt anymore because parts are so hard to get. Your SOL, thats nothing to do with snap on.

Snap On screwdriver handles Are not warrantied. From the company standpoint, it makes alot of sense. Handles usually WILL NOT break unless you are hammering them, which is ABUSE of the tool, or they are just old as **** and past thier life expectancy. Alot of people (including myself) hammer on screwdrivers. Sometimes its what you need to get the job done. I dont beat on them, but I def. give them some good taps here and there.

I handed my Snap On guy an impact socket that was old and worn, but cracked. I showed him, honestly expecting to have it turned down because it was old and worn out, but he warrantied it anyway. He may or may not get credit for it, but he took care of me.

Its subjective. Sometimes they go out of thier way to take care of things for you and might have to eat 20$ here or there, but they can make up for it in the buisness you will bring to them.

Jim

 

[wilbilt]

What bashing? The terms of the warranty are in black and white.

Sure, you can buy online, as can anyone else, whether they are of "your generation" or not. Who takes care of your warranty in that case?

In my case, the problem is that I have legitimate warranty claims for tools I bought, at a premium price, from an authorized dealer. These claims have been denied, at differing times, by both the dealer and by Corporate.

So, who is to blame...the dealer or the company?

 

[Deafautotech]

if a tech buy a lot of snap on tools and have some broke tools later. snap on dealer will warranty at no charge. because snap on dealer want keep business with tech because tech pay a money for dealer to do business with tech. if tech dont buy tool then cant make a living without tools. same with the tool truck dealers cant make a living if they cant make a sale. i know that snap on company pay for warranty tools but sometime it is not warranty but still replaced it anyway.....

 

[Deafautotech]

What bashing? The terms of the warranty are in black and white.

Sure, you can buy online, as can anyone else, whether they are of "your generation" or not. Who takes care of your warranty in that case?

In my case, the problem is that I have legitimate warranty claims for tools I bought, at a premium price, from an authorized dealer. These claims have been denied, at differing times, by both the dealer and by Corporate.

So, who is to blame...the dealer or the company?

depend on which dealer or company. if screwdriver have damaged handle then it is company denied it. if socket is abused and not use it as right tool like hammer it on socket then it is both dealer and company denied.

that why i dont have any problem with my tools to be warranty because i use it as right tool to do right job.

 

[wilbilt]

depend on which dealer or company. if screwdriver have damaged handle then it is company denied it. if socket is abused and not use it as right tool like hammer it on socket then it is both dealer and company denied.

So what would you do if your dealer wouldn't replace a $65 wrench with peeling chrome that you bought from him 6 months ago?