Snap On Warranty

[-lecroix-]

Dunno what I would do in the end, but you can be it won't be done with that dealer.

I agree with you wilbit.

 

[wilbilt]

Dunno what I would do in the end, but you can be it won't be done with that dealer.

The wrench issue happened a long time ago. 15-20 years. I stopped buying from the dealer, and actually haven't bought any Snap-On tools since, although I didn't really plan it that way. Getting snubbed by Corporate on the ratchet happened just a few months ago.

Really no point to it, except these were legitimate claims on tools I personally purchased from the dealer. Maybe he was just a jerk, but his superiors don't seem to be any better. At this point, I just don't see any reason to buy the brand from either a local dealer or the website.

I haven't been very pleased with warranty service from Sears, either. It might be better should I choose to drive 50 miles to a "real" Sears store, but that hardly seems worth the trouble. These days, I just buy what I need, US made if possible, and use it.

Then I just and smile.

 

[KingPerformance]

Link to Snap On's Warranty

For any doubt, original poster, you are in the wrong and Junk Man has it 100% correct. I'm a big supporter of Snap On, but it’s due to the service I get, and the quality of tools I receive. None of which was free. If you want something for nothing its best you started looking at other tool company’s. Though be warned, this is the type of action that sends Tool Company’s abroad to try and recoup money spent. If you have 40+ year old tools that are worn out or broken consider that a good tool that had a great service life. Think about how long of a service life the replacement tool you purchase will give you. You won’t have to buy it again or worry that when it breaks what type of inferior imported tool it will be replaced with.

 

[Deafautotech]

So what would you do if your dealer wouldn't replace a $65 wrench with peeling chrome that you bought from him 6 months ago?

well i dont own snap on wrench that price. i have craftsman professional wrenches. i just dont care about chrome peel on it but if it is broke then i would like to have it replacement.

If i have snap on wrench and already peel. i would try have it warranty unless my dealer said cant replace until broke then i will have it break anytime.... But my snap on dealer have snap on tool replacement for me at no problem because i have one snap on 15mm semi swive impact socket and it is hard to swivel. so my snap on guy had it replaced for me. he said warranty is replaced it. l

 

[wilbilt]

If i have snap on wrench and already peel. i would try have it warranty unless my dealer said cant replace until broke

Ah, but when I bought the wrenches (5/16" through 1 1/4" long combination-very much $$$), the dealer said that the chrome wearing off was not a warranty situation, but the chrome chipping or peeling off was something that was covered under the warranty.

A few months later, the chrome started chipping on the jaws of the 1 1/8" wrench, but the dealer would not replace it. He told me "warranties for things like that are what drive up the cost of tools". I told him that for what I paid for that wrench, Snap-On should be able to replace it 3 times and still be in the black.

Anyway, I never bought anything from him again. Oh, well.

 

[70chevelle]

I along with my father have both used Snap-On tools for many years and have never had a problem with warranty returns but we have also been using the same dealer for about 10 years. In that time we have both spent a few thousand with him. Not a whole lot compared to some people but it is a fairly good chunk of money. He treats us well and we give him all our business and as far as him coming to us, that has never happened in 10 years I have always had to call him to locate where he was and then drive to that location. I do not see how a person can be upset with a dealer going out of his way to come to a persons house with whom he has not done regular business.

Also as far as chipping/peeling goes on the tools, do you actually use the tools or just stare at them in your toolbox. I have a couple of sockets that have chipped as well as wrenches, but they are tools what do you expect is going to happen to a wrench when it gets used on a vehicle? I always figured a few nicks, scratches and chips were just part of the deal when working on vehicles. I mean I have busted the hell out of some knuckles, elbows and my hands in general but I sure as hell do not go back to my parents and complain about it and expect something to be done about it. Use some common sense does having a small nick or chip in the chrome affect the usage of the tool? In my opinion, NO it has no affect on the tool usage at all unless you just keep you tools in the toolbox to show off to your buddies when they come over.

 

[Uncle Buck]

Maybe I am too young to get what you guys are trying to tell me. Since when is customer service the above and beyond, especially with tools as expensive as this. This should be the norm from the company and the dealers. Plus I am spending MY money with him, if he wants to be a pain in the ***, I will order online with free shipping, or go to one of the 3 other dealers in my area.

Or go one better and just pick a different brand and go with that as many have done! IMHO the best choice of all!

 

[wilbilt]

Also as far as chipping/peeling goes on the tools, do you actually use the tools or just stare at them in your toolbox. I have a couple of sockets that have chipped as well as wrenches, but they are tools what do you expect is going to happen to a wrench when it gets used on a vehicle?

I used my tools professionally every day for over 20 years in the brake, suspension and alignment business. And yes, they took a beating.

When I pay $65 for a wrench (1980s dollars) and the dealer tells me it is warranted against the chrome chipping, then that's what I expect.

Stare at my tools in the toolbox? Hardly.

 

[Deafautotech]

Ah, but when I bought the wrenches (5/16" through 1 1/4" long combination-very much $$$), the dealer said that the chrome wearing off was not a warranty situation, but the chrome chipping or peeling off was something that was covered under the warranty.

A few months later, the chrome started chipping on the jaws of the 1 1/8" wrench, but the dealer would not replace it. He told me "warranties for things like that are what drive up the cost of tools". I told him that for what I paid for that wrench, Snap-On should be able to replace it 3 times and still be in the black.

Anyway, I never bought anything from him again. Oh, well.

i am respect your question and comment. i did have craftsman matte wrench and it already peeling the nickel plate. i just keep use it and ignore it. i was thought about buy industry wrenches while it just metal wrench with out chrome or nickel plate on it but it is not in store and have to pay more money to get it like shipping fee from sears. so i just buy matte wrenches in my first year of automotive job. later i decided to buy craftsman professional wrenches set while it is on big sales. i got it and i used it a lot. i only use lot of box end wrenches....

 

[Deafautotech]

I used my tools professionally every day for over 20 years in the brake, suspension and alignment business. And yes, they took a beating.

When I pay $65 for a wrench (1980s dollars) and the dealer tells me it is warranted against the chrome chipping, then that's what I expect.

Stare at my tools in the toolbox? Hardly.

i am agree with him because buy tools and do the jobs to make a living or money. i never want to have snap on wrench to be sit in my toolbox and stare it.... i use it for work on vehicle and make a money. few of techs of mine was have snap on double box end wrench and he paid 45 dollars then it sit on his toolbox for almost 4 or 5 months. he decided to sell me for 20 bucks. i paid him right after i got it. then i have it be using again.

 

[eschoendorff]

Also as far as chipping/peeling goes on the tools, do you actually use the tools or just stare at them in your toolbox. I have a couple of sockets that have chipped as well as wrenches, but they are tools what do you expect is going to happen to a wrench when it gets used on a vehicle? I always figured a few nicks, scratches and chips were just part of the deal when working on vehicles. I mean I have busted the hell out of some knuckles, elbows and my hands in general but I sure as hell do not go back to my parents and complain about it and expect something to be done about it. Use some common sense does having a small nick or chip in the chrome affect the usage of the tool? In my opinion, NO it has no affect on the tool usage at all unless you just keep you tools in the toolbox to show off to your buddies when they come over.

I think that the issue is that you don't want chrome off of your tools and into that brand new engine that you're assembling...

 

[Deafautotech]

I think that the issue is that you don't want chrome off of your tools and into that brand new engine that you're assembling...

i used a lot of impact sockets than chrome sockets. i just rather to use impact sockets to do the repairs. but i did use chrome sockets due to thin wall.... most of my craftsman sockets dont peeling yet... but it will peeling off later when i starting to use more tools when i am becoming to full time technician.

 

[Ramblur]

Personally,I've never had a problem getting any SO stuff replaced,rebuilt,
recalibrated,etc. Of course wrenching on the snappy guys race car that
he's sending down the track at 180 mph with his daughter in it may have
helped. Buying at cost helped a lot,but still spendy. After 20 yrs. he just sold out ,so I'm not sure what
I'll have to go through now...

 

[ng8264723]

For any doubt, original poster, you are in the wrong and Junk Man has it 100% correct. I'm a big supporter of Snap On, but it’s due to the service I get, and the quality of tools I receive. None of which was free. If you want something for nothing its best you started looking at other tool company’s. Though be warned, this is the type of action that sends Tool Company’s abroad to try and recoup money spent. If you have 40+ year old tools that are worn out or broken consider that a good tool that had a great service life. Think about how long of a service life the replacement tool you purchase will give you. You won’t have to buy it again or worry that when it breaks what type of inferior imported tool it will be replaced with.


Well let's see. we have the above comment and link to today's warranty in 2007. Today's warranty doesn't apply to 20 year old tools. If you have the original warranty that said lifetime you cannot change the rules in the middle of the game the company has to follow the original guidelines. I like snap on tools but to me I don't want to deal with the dealer. My friend with a small shop he works solo has the same thoughts. We would rather buy craftsman and take them back to sears

 

[wilbilt]

Well let's see. we have the above comment and link to today's warranty in 2007. Today's warranty doesn't apply to 20 year old tools. If you have the original warranty that said lifetime you cannot change the rules in the middle of the game the company has to follow the original guidelines. I like snap on tools but to me I don't want to deal with the dealer. My friend with a small shop he works solo has the same thoughts. We would rather buy craftsman and take them back to sears

I don't have a 20 year old Snap-On warranty in front of me, but I'm pretty sure the "original purchaser" stipulation was in it then, too. If anyone has the old verbiage, please post it up.

At any rate, Snap-On's response to me was to contact a local dealer and have him make the warranty determination. That's what the OP did, and some items were exchanged at the dealer's discretion. It sounds like everything worked the way it is supposed to.

I don't know what their current "consumer" warranty says, because they want you to send a snail mail to receive a copy. How archaic.

 

[pyrofighting]

My issues have been resolved with snap-on. Going through their customer service department they have set me up with a new dealer and he contacted me ASAP. He is taking care of me the way snap on should be taking care of ALL their customers. As well, I am plaing an order with him as I type this. I hope to develop a relationship with this dealer and provide buisness for him in the future. After talking with multiple customer service people and the new dealer, sometimes you just get an angry, uneducated, or shifty dealer. Just move on to the next one and hope for the best. I was also explained snap-ons warranty by their customer service and it makes sense to me now, they do have a plan in place to help their customers and protect themselves from fraud.

 

[arkracing]

I was also explained snap-ons warranty by their customer service and it makes sense to me now, they do have a plan in place to help their customers and protect themselves from fraud.

What was the explination?

 

[wilbilt]

What was the explination?

Yes, I'm waiting to hear it, too.

 

[SteveU]

Do I understand this correctly that if someone who does not wrench professionally buys something from them & has a waranty issue that they're not covered?

 

[pyrofighting]

Just cuase I talked to Customer Service I claim to be no expert, but here it goes. No matter if you are a pro or backyarder (like me) the tools you buy/ have are covered under their warranty. If you are denied for a legit claim by a dealer, that is them, not the company denying you. Just call their customer service or get a hold of another dealer. Heres my example from what just happened to me.
My screwdrivers have all cracked and are falling apart. I was told by customer service that this was caused, not by abuse, but defect in my handles from the factory (this was known due to the age of the tools). Snap On is warrantying them under manufacturer defect. The dealer told me no, but the company said yes, and set me up with a new dealer. As far as my torque wrench, they can fix the ratchet portion that is broken, and I will pay for a calibration. These are both very fair outcomes for Snap-on and myself. Had I hamered on the screwdrivers to break them, then yes they would not, and should not be covered, that is abuse.
Unfortunatley I think some dealers have made some bad descisions, but it seems the company is taking care of its customers when its appropriate. I would follow what I have read here and been told, Find a good dealer and stick with them, buy things from them, and they will take care of you.

 

[Deafautotech]

i am happy that i have good snap on guy and he will replace or have it repair front by me while i am watch or looking for something new like speical tool .... he is very good guy. he and i did met many time at harley davidson store and he said he have group that will go to other harley store for drive around for enjoy time but i cant make it because i have to do all homeworks for my college....