Snap On wrench Chrome peeling

[bluechevy94]

I was looking over the Snap On wrenches I bought over the weekend and noticed the chrome was peeling on the 18mm.

I called Snap On customer service.I explained to the nice lady on the phone that I bought the wrenches at a garage sale and that the chrome was peeling on one of them and I wanted to purchase a replacement.She said it wasnt nessacary and that it was covered under warranty.She took all my info and said I should receive a replacement in 5-7 days.Now keep in mind I wasnt looking to get a free wrench and was ready and willing to pay for the replacement.I think Snap On has great customer service and I can see my self buying more tools from them in the future.

Sent from my LG-LS696 using Tapatalk 2

 

[pipsters]

Something tells me you knew about the chrome when you bought 'em

 

[4x4gearhead]

eh, I dont see why you would warrant a wrench because of peeling chrome, I know some people would argue that it will cut you or something but I have plenty of snap on tools with chrome peel and I dont hand them back unless they are broken.

 

[KPSquared]

Here we go again. . .

Good on you man. That's a great deal. That is why companies offer lifetime warranties. . . You put it in their hands, they stepped up.

You warranty a wrench because of peeling chrome because you can. . .

 

[ken w.]

Snap On wrenches are the most expensive tool that they sell. I've never had SO tell me that they would not warranty them for any reason yet. Considering that 1 SO wrench cost as much as a set of Craftsman. You defiantly get what you pay for.

 

[wornoutoldman]

eh, I dont see why you would warrant a wrench because of peeling chrome, I know some people would argue that it will cut you or something but I have plenty of snap on tools with chrome peel and I dont hand them back unless they are broken.

You'll change that tune after you bury a chrome sliver into your flesh.

 

[Brad54]

eh, I dont see why you would warrant a wrench because of peeling chrome, I know some people would argue that it will cut you or something but I have plenty of snap on tools with chrome peel and I dont hand them back unless they are broken.

I prefer not to have flakes of chrome floating around in engines or other areas on cars i'm working on... never mind getting cut.

But to each his own.

-Brad

 

[bcradio]

Snap On wrenches are the most expensive tool that they sell.

Hardly

 

[m_hatcher]

I think he is referring to per unit price. A 5/16 wrench is $26.50 where as a complete SAE Cman 26pc set runs around $50. The cost to item ratio is way off.

P.S. - I am one of the kool-aid drinkers

 

[CWP1616L]

There are a lot of worse things that can happen to a wrench than chrome peel. The wrench could have its box end broached off center, or it could have square edges on the beam because the factory forgot the round off the edges. I've had both of those issues happen with Snap-on combination wrenches. If the wrench is perfect other than chrome peel, I'll gladly keep it because there's no telling what issues the replacement wrench might have.

 

[Altec]

I've seen people make a literal, ****** mess on the shop floor from dragging a hand over peeling chrome. Might as well run a razor blade over your fingers... And lord help you if you get it stuck under your skin. OW!

BUT! peeling chrome is normally a sign of a fatigued tool, or some other issue.

 

[ndoran]

There are a lot of worse things that can happen to a wrench than chrome peel. The wrench could have its box end broached off center, or it could have square edges on the beam because the factory forgot the round off the edges. I've had both of those issues happen with Snap-on combination wrenches. If the wrench is perfect other than chrome peel, I'll gladly keep it because there's no telling what issues the replacement wrench might have.

Speaking as a paid up member of the Canadian chapter of SOKADS (Snap On Kool Aid Drinkers Society), I do not expect to get peeling chrome on any tools. FOD issues and painful personal experience of removing slivers of chrome from a cut makes this a non-starter for me. If I do warranty a tool I do not expect to get a replacement tool with a different problem. This is true for a $10 Mastercraft Maximum wrench and especially true when I am paying $42 plus tax for one SO wrench, which is what paid today for a 12mm flare nut wrench.

 

[ken w.]

A SO 9/16" 12 pt standard length wrench is $29.75. The standard 12 pc 1/4" -7/8" Craftsman wrench set on sale is $ 29.95.

 

[buick64203]

A SO 9/16" 12 pt standard length wrench is $29.75. The standard 12 pc 1/4" -7/8" Craftsman wrench set on sale is $ 29.95.

Are you really comparing a RP craftsman wrench to a Snap On?? really?

 

[nanofrog]

eh, I don't see why you would warrant a wrench because of peeling chrome, I know some people would argue that it will cut you or something but I have plenty of snap on tools with chrome peel and I don't hand them back unless they are broken.

There are situations that flaked metal are a huge no-no, such as electronics (can cause a short). As a result, a lot of tools used specifically for this type of work are usually polished or brushed instead.

Not to say this is the case for automotive work, just that there may be specialized instances where it's a necessity (safety/compliance issue) rather than purely cosmetic.

As to whether or not this is an actual defect, each member may have a different idea of what that is, and whether or not a warranty claim is valid.

 

[Big Gus]

I don't care what anyone says, Snap-on combination wrenches are superior...night and day difference between them and Craftsman RPs. Use both one right after another and see for yourself. Snap-on IS worth the extra money in my opinion.

 

[NC-Fordguy]

That has got to be a photo shop edited picture

It's been reported here many, many times that chrome does not peel off snap on brand tools.

I have deduced that what I thought was chrome peeling on a few of my snap on sockets was in fact me hallucinating. Must have something to do with being a teenager in the 1970s

 

[Hiball]

That has got to be a photo shop edited picture

It's been reported here many, many times that chrome does not peel off snap on brand tools.

I can't recall ever "Reading" once that Snap on tools are immune from chrome peeling, let alone the "many, many times" you claim. I don't care what brand your using, stress areas are gonna be prone to peeling, this is why it's common on the open end of wrenches.

You may be able to find someone who claims Snap on has the best chrome, but anyone who has been around tools at all, knows that "No" brand is immune from peeling. Plain and Simple...

But hey.. We haven't had a good "Snap on versus the world" debate lately so maybe your stirring of the pot can spark something.


Rawr... Go Cards!!!

 

[rockchucker]

What chu got there is Swamp Gas. Nothin' to see here, now move along.



I would be scared of what it was replaced with. Might be better off stripping the entire Wrench. I bet it would come off easy! =)

 

[TwoInch]

There are a lot of worse things that can happen to a wrench than chrome peel. The wrench could have its box end broached off center, or it could have square edges on the beam because the factory forgot the round off the edges. I've had both of those issues happen with Snap-on combination wrenches. If the wrench is perfect other than chrome peel, I'll gladly keep it because there's no telling what issues the replacement wrench might have.

i dont understand your logic at all....

so because something hypothetically could be messed up worse, the actual problem is irrelevant?

doctor, i know my arm is broken, but it coulda been cut clean off, so since it is only broken... ill just leave it broken.

if you warranty a tool, and the company sends you another screwed up tool, then you warranty that one too, then raise hell on the phone about spending ridiculously large amounts of dollars on superior tools, that dont seem to be very superior at all.

peeling chrome is specifically warrantied by tool manufacturers... its a manufacturing defect... which is technically what most warranties cover. i know i prefer my wrenches sans razor sharp flakes.

and i think he was being sarcasrtic Hiball.... but i have been wrong, once, a long long time ago..

 

[Hiball]

and i think he was being sarcasrtic Hiball.... but i have been wrong, once, a long long time ago..

Dunno... He is normally fairly sound on voicing his opinion on people stirring the pot, always screaming for a admin to come to the aid of a thread.

I agree chrome peel is something I normally don't mess with... I have some wrenches that have chrome wear, but flaking is another story.

 

[TwoInch]

that wrench has no form of flank drive, and im not a snap on expert, which model doesnt have FD? just the long patterns?

is it truly a snappy?

 

[NC-Fordguy]

Dunno... He is normally fairly sound on voicing his opinion on people stirring the pot, always screaming for a admin to come to the aid of a thread.

I agree chrome peel is something I normally don't mess with... I have some wrenches that have chrome wear, but flaking is another story.

I brought that up once once on a pointless thread that wasn't going anywhere. The admin did see fit to shut it down

You as the self appointed thought gestapo, should at least get your facts straight

I just don't know about some of these 2009 guys. I would hate to see them over on pirate

And yes that was sarcasm both on the previous post and this one...........geeeeeeeeez some peoples kids

 

[Hiball]

I brought that up once once on a pointless thread that wasn't going anywhere. The admin did see fit to shut it down

You as the self appointed thought gestapo, should at least get your facts straight

I just don't know about some of these 2009 guys. I would hate to see them over on pirate

And yes that was sarcasm both on the previous post and this one...........geeeeeeeeez some peoples kids

Lighten up Francis.....

 

[m_hatcher]

Back on point...

I called Snap-on today to order some ratchet handles and I had 2 FDP wrenches that have some peeling chrome and I was told by one lady that it would be taken care of no questions and then her system crashed and she asked me to call back in a few minutes. When I called back I asked the same question and was told that I would have to send pictures to their warrant resolution department and they would make the decision because she did not believe that Snap-on replaced tools that had chrome peel. I even explained that the wrenches had been used maybe a total of ten times and that they were practically new it was probably something wrong with the chrome itself. Long story short, it is usually gonna depend on the rep you get on the phone.

 

[Hiball]

Back on point...

I called Snap-on today to order some ratchet handles and I had 2 FDP wrenches that have some peeling chrome and I was told by one lady that it would be taken care of no questions and then her system crashed and she asked me to call back in a few minutes. When I called back I asked the same question and was told that I would have to send pictures to their warrant resolution department and they would make the decision because she did not believe that Snap-on replaced tools that had chrome peel. I even explained that the wrenches had been used maybe a total of ten times and that they were practically new it was probably something wrong with the chrome itself. Long story short, it is usually gonna depend on the rep you get on the phone.

Call again... Lol. Chrome peel/flaking is one of those things I've never had a dealer balk at.

 

[m_hatcher]

I thought about calling again but I know that something is actually wrong with them.

 

[JoeyMitch]

i dont understand your logic at all....

so because something hypothetically could be messed up worse, the actual problem is irrelevant?

doctor, i know my arm is broken, but it coulda been cut clean off, so since it is only broken... ill just leave it broken.

if you warranty a tool, and the company sends you another screwed up tool, then you warranty that one too, then raise hell on the phone about spending ridiculously large amounts of dollars on superior tools, that dont seem to be very superior at all.

peeling chrome is specifically warrantied by tool manufacturers... its a manufacturing defect... which is technically what most warranties cover. i know i prefer my wrenches sans razor sharp flakes.

and i think he was being sarcasrtic Hiball.... but i have been wrong, once, a long long time ago..

I agree with TwoInch here. I had a peeling Snap On ratchet a while ago. I got denied twice for warranty over the phone. I just kept calling and they finally sent it. If I don't get what I had paid for, then I will be spending my money somewhere else...

 

[bcradio]

I would be scared of what it was replaced with. Might be better off stripping the entire Wrench. I bet it would come off easy! =)

Good chance it would be replaced with another Snap-On wrench... just a shot in the dark, but worth hoping.

 

[CWP1616L]

i dont understand your logic at all....

so because something hypothetically could be messed up worse, the actual problem is irrelevant?

doctor, i know my arm is broken, but it coulda been cut clean off, so since it is only broken... ill just leave it broken.

The doctor could say to you:

"I have a new replacement arm in stock, but it has a defective ulnar nerve; meaning, you'll only have partial use of the left hand. Or you can keep your current broken arm and we'll put it into a cast for 9 months to let it heal up. Which do you prefer?"

I'm thinking I'd rather keep the broken arm.

 

[Wakefield]

Would pretty much any chrome tool,if the chrome were opened or cut open by a fall onto concrete or something,tend to peel off more chrome easily like the O.P.'s wrench appears to be doing or should the remaining chrome stick much tighter to the layer below?
If this easy peel chrome is because of EPA requirements should black/industrial finish become more popular?

 

[kiatech]

that wrench has no form of flank drive, and im not a snap on expert, which model doesnt have FD? just the long patterns?

is it truly a snappy?

90% of SO wrenches I see DONT have FD...

 

[ajchien]

I've seen people make a literal, ****** mess on the shop floor from dragging a hand over peeling chrome. Might as well run a razor blade over your fingers... And lord help you if you get it stuck under your skin. OW!

BUT! peeling chrome is normally a sign of a fatigued tool, or some other issue.

I've had luck just using a wire wheel on peeling chrome on a ratchet. Stripped off the flaking chrome and the interface was pretty darn smooth, it hasn't bothered me. On the other hand, I do think snap on wrench chrome is tops.