Snap-On's warranty...

[BHH]

Once again the warranty covers "defects in materials and workmanship". That does not include wear, abuse, metal fatigue, rust, cosmetics, etc.

All the tool companies have been too eager to accept anything that comes their way.

I'd like to see them get tough with weeding out the illegitimate claims vs. hassling people over paper receipts.

 

[d.mcfarland]

Not exactly off topic, but maybe ... Anyways, is there any other products out there that have a warranty that covers the item no matter how many owners it has had? In my mind the warranty only covers the original purchasers, not subsequent ones.

 

[BHH]

Not exactly off topic, but maybe ... Anyways, is there any other products out there that have a warranty that covers the item no matter how many owners it has had? In my mind the warranty only covers the original purchasers, not subsequent ones.

Cars maybe? They usually go by years and milage.

 

[osborn.ozzy]

I know KIA's warranty only applies to the original owner and a reduced warranty to the second. No warranty after the second owner.

 

[uudfourty]

Think about the supply chain: how much are SO's tools are marked up each time they go from one element of the chain to the next?

How can they offer such a crazy discount to students in hopes of gaining life-long customers?

They're marking their products up quite a lot. Which means that if you warranty a tool for replacement, they probably didn't lose just a whole hell of a lot, but are gaining a lot in consumer confidence and repeat shopping.

I only own SO tools from garage sales and pawn shops. I'll never buy any retail price if I can't get a freakin' warranty on it without a receipt. That's bonkers.

Just a thought.

 

[dclassical]

Not exactly off topic, but maybe ... Anyways, is there any other products out there that have a warranty that covers the item no matter how many owners it has had? In my mind the warranty only covers the original purchasers, not subsequent ones.

Last time I asked Facom I was told they did not care about the original owner or where it was bought (no need of receipt either). I asked about diagonal cutters and was told I could bring them in to any place that sells Facom tools and they would exchange them for me.

 

[MetalsRecycling]

Once again the warranty covers "defects in materials and workmanship". That does not include wear, abuse, metal fatigue, rust, cosmetics, etc.

All the tool companies have been too eager to accept anything that comes their way.

I'd like to see them get tough with weeding out the illegitimate claims vs. hassling people over paper receipts.

I would think that a "lifetime" warranty that does not cover wear, is a contradiction in itself. Obviously a tool has to be used to be worn. Does the warranty expect that the original purchaser is not going to use the tools? Also, the only legitimate exclusion from your list that I would agree with would be abuse. Abuse or mis-use certainly should not be covered, but metal fatigue could absolutely be contributed to a defect in materials, as well as rust, which could be a result of poor plating.

 

[MetalsRecycling]

Once again the warranty covers "defects in materials and workmanship". That does not include wear, abuse, metal fatigue, rust, cosmetics, etc.

All the tool companies have been too eager to accept anything that comes their way.

I'd like to see them get tough with weeding out the illegitimate claims vs. hassling people over paper receipts.

Let me consider, for example, a snap on 1/2 inch flex head breaker bar. First of all, I would think a defect in materials and workmanship would be apparent the first time your dealer hands it to you. So if no defect is present, why is there a need to warranty it at all? Apparently, the only thing covered is if it mysteriously breaks. If it is used to remove a nut or bolt without the help of a "cheater bar", we all know it's not going to break. So, in this example, why does it need a warranty at all? Eventually, the flex mechanism may wear out, but snap on won't cover that anyway.

 

[Hiball]

Eventually, the flex mechanism may wear out, but snap on won't cover that anyway.

You guys are Overthinking this whole Warranty issue... I know personally ive had 2 breaker bar heads warranted so the "Wont Cover" stance doesnt hold water. Snap on For Years has had one of the Most Lenient Warranty policies in the Business, Obviously they took steps to remedy the sitsuation by putting extra steps in place to make sure that people arent just loading up boxes of tools and sending them on there way.

 

[MetalsRecycling]

At the risk of being tarred and feathered, I will again use Craftsman as an example. Contrary to the belief of some, Craftsman still does make some quality USA tools. Again, using a 1/2" flex head "Craftsman" breaker bar, the same applies. If it is used properly, it is highly unlikely that it will ever break. However, if you are stupid enough to put a 8 foot pipe on it to gain leverage, there is a very good chance it will break. The difference is that you can take that abused breaker bar back to sears and they will replace it with a new one. I'm not saying that's a good business practice, but it makes one wonder why the snap on breaker bar would demand a price 3 times that of the Craftsman, if the warranty is much less effective for the buyer. After all, besides the quality, isn't the lifetime warranty one of the things that attracts people to Snap on in the first place? So again, in this situation only, please tell me why snap on's price is justified?

 

[Hiball]

At the risk of being tarred and feathered, I will again use Craftsman as an example. Contrary to the belief of some, Craftsman still does make some quality USA tools. Again, using a 1/2" flex head "Craftsman" breaker bar, the same applies. If it is used properly, it is highly unlikely that it will ever break. However, if you are stupid enough to put a 8 foot pipe on it to gain leverage, there is a very good chance it will break. The difference is that you can take that abused breaker bar back to sears and they will replace it with a new one. I'm not saying that's a good business practice, but it makes one wonder why the snap on breaker bar would demand a price 3 times that of the Craftsman, if the warranty is much less effective for the buyer. After all, besides the quality, isn't the lifetime warranty one of the things that attracts people to Snap on in the first place? So again, in this situation only, please tell me why snap on's price is justified?

Snap on isn't for everyone... I have a hard time understanding why people here at GJ need justification for whatever brand they choose to buy. I've never had a dealer deny me a warranty for wear or abuse.... Obviously like every other franchise or customer service avenue there are gonna be bad sitsuations, I've seen my fair share of craftsman warranty horror stories while here at GJ. Does this mean craftsman customer service is bad across the board? No

 

[mmack66]

Not exactly off topic, but maybe ... Anyways, is there any other products out there that have a warranty that covers the item no matter how many owners it has had? In my mind the warranty only covers the original purchasers, not subsequent ones.

Most Craftsman tools, Cutco knives.

It doesn't make much sense for a premier tool company to warranty the owner of a tool rather than the tool itself.

 

[MetalsRecycling]

You guys are Overthinking this whole Warranty issue... I know personally ive had 2 breaker bar heads warranted so the "Wont Cover" stance doesnt hold water. Snap on For Years has had one of the Most Lenient Warranty policies in the Business, Obviously they took steps to remedy the sitsuation by putting extra steps in place to make sure that people arent just loading up boxes of tools and sending them on there way.

Again, I don't personally know anyone who is sending a bucket full of tools back to snap on. But, if someone does aquire a snap on tool that is broken, that tool should be warranteed. Someone (the original purchaser) paid a premium for that tool when it was new, and one of the reasons for the premium was the warranty. So why should Snap on care who the beneficiary of the warranty is? They should stand behind the warranty regardless of who is in possession of the tool. They could put a "limit" stipulation, and not accept "buckets full". I think the "buckets full" example that is frequently used is a figment of someones imagination anyway. I mean, really, who actually sends back buckets full to snap on. I've been to many flea markets, and I've never seen buckets full of broken SO tools!!

 

[MetalsRecycling]

Most Craftsman tools, Cutco knives.

It doesn't make much sense for a premier tool company to warranty the owner of a tool rather than the tool itself.

 

[MetalsRecycling]

Please, before anyone starts the brand bashing again, let's keep the focus on the warranty, or lack of. I have no emotional attachment to any of the brands. I like snap on, craftsman, sk, mac, matco, etc. I think they are all, for the most part, high quality tools. However, there are differences in the warranty policies, not to mention the prices!

 

[Hiball]

Again, I don't personally know anyone who is sending a bucket full of tools back to snap on. But, if someone does aquire a snap on tool that is broken, that tool should be warranteed. Someone (the original purchaser) paid a premium for that tool when it was new, and one of the reasons for the premium was the warranty. So why should Snap on care who the beneficiary of the warranty is? They should stand behind the warranty regardless of who is in possession of the tool. They could put a "limit" stipulation, and not accept "buckets full". I think the "buckets full" example that is frequently used is a figment of someones imagination anyway. I mean, really, who actually sends back buckets full to snap on. I've been to many flea markets, and I've never seen buckets full of broken SO tools!!

We are just gonna have to disagree, I want my US companies to stay competive in today's economy and can't condone that type of abuse. The reason you never see buckets full of broken tools is because most resellers know they are worth more warranted versus broken. Again... Just to clarify, the only change in the warranty is now when you send tools into snap on directly you need to contact them first, no changes for people who deal with dealers, no receipt required etc. Also, in my 3 years here at GJ I've never read a thread where someone got denied warranty service because they weren't the original purchaser.

 

[MetalsRecycling]

Snap on isn't for everyone... I have a hard time understanding why people here at GJ need justification for whatever brand they choose to buy. I've never had a dealer deny me a warranty for wear or abuse.... Obviously like every other franchise or customer service avenue there are gonna be bad sitsuations, I've seen my fair share of craftsman warranty horror stories while here at GJ. Does this mean craftsman customer service is bad across the board? No

If, in your case, you've never had a dealer deny a warranty for wear or abuse, isn't that a discrepancy in what is being debated here? Do some dealers warranty wear and abuse, and some do not? Shouldn't all dealers abide to the snap on policy, or is the warranty at the dealers discretion? I would think consistancy should rule the warranty, not favoritism or discretion.

 

[Hiball]

If, in your case, you've never had a dealer deny a warranty for wear or abuse, isn't that a discrepancy in what is being debated here? Do some dealers warranty wear and abuse, and some do not? Shouldn't all dealers abide to the snap on policy, or is the warranty at the dealers discretion? I would think consistancy should rule the warranty, not favoritism or discretion.

I dont know if you missed it, So i highlighted it for you..

Snap on isn't for everyone... I have a hard time understanding why people here at GJ need justification for whatever brand they choose to buy. I've never had a dealer deny me a warranty for wear or abuse.... Obviously like every other franchise or customer service avenue there are gonna be bad sitsuations, I've seen my fair share of craftsman warranty horror stories while here at GJ. Does this mean craftsman customer service is bad across the board? No

There isnt a Tool company alive, Where someone hasnt bitched moaned about Poor customer service/Poor Warranty service here at GJ, All the way from Snap on down to HF...

 

[Link-Belt]

So now I am even more confused. I googled Snap-On lifetime warranty and nothing concrete came up. Oh I did find there mission statement but it was just a simple to provide quality tools nothing about customer satisfaction like most companys.
So do Snap-On have a lifetime warranty or not? If so can someone post it?

Sent from my SCH-R720 using Tapatalk 2

 

[MetalsRecycling]

We are just gonna have to disagree, I want my US companies to stay competive in today's economy and can't condone that type of abuse. The reason you never see buckets full of broken tools is because most resellers know they are worth more warranted versus broken. Again... Just to clarify, the only change in the warranty is now when you send tools into snap on directly you need to contact them first, no changes for people who deal with dealers, no receipt required etc. Also, in my 3 years here at GJ I've never read a thread where someone got denied warranty service because they weren't the original purchaser.

No problem with disagreement! It actually makes a productive debate, as long as we respect each other. Apparently, you didn't read my original thread that kinda got this whole ball rolling a couple of weeks ago. In my case, my Father bought thousands of SO tools during his lifetime. When he recently passed away, I inherited his tools. Among the tools, was a broken F712 flex head ratchet. When I, his son, tried to warranty the ratchet through the SO website, it was denyed. Their statement: "We do not warranty inherited tools". Most people here agree with that statement, I do not.

 

[signcrafter]

So now I am even more confused. I googled Snap-On lifetime warranty and nothing concrete came up. Oh I did find there mission statement but it was just a simple to provide quality tools nothing about customer satisfaction like most companys.
So do Snap-On have a lifetime warranty or not? If so can someone post it?

Sent from my SCH-R720 using Tapatalk 2

http://www1.snapon.com/display/termsofsale.nws

 

[Hiball]

No problem with disagreement! It actually makes a productive debate, as long as we respect each other. Apparently, you didn't read my original thread that kinda got this whole ball rolling a couple of weeks ago. In my case, my Father bought thousands of SO tools during his lifetime. When he recently passed away, I inherited his tools. Among the tools, was a broken F712 flex head ratchet. When I, his son, tried to warranty the ratchet through the SO website, it was denyed. Their statement: "We do not warranty inherited tools". Most people here agree with that statement, I do not.

Thats unfortunate.. I know of sitsuations in the past where customer service has taken care of members similars to yours ( Arkangel comes to mind). Have you tried warranting it through a dealer?

 

[signcrafter]

"We do not warranty inherited tools". Most people here agree with that statement, I do not.

I'm not going to say weather I agree with that statement or not because it really doesn't matter if I do or don't. What matters is that snap on says original owner and as far as I know they have always said original owner. Your dad agreed to this when he bought the tools, unless they didn't used to say that and changed their policy sometime. But as far as I know they have always been original owner. Is this right or wrong? We all can form an oppinion on that. But like mentioned what we believe doesn't really matter when snap on tells us what their policy is when we buy the tools.

Now, if I was you I would email or call snap on back and tell them you have a ratchet that needs a rebuild kit and most likely they will send you a rebuild kit for free. Leave the part about it being your fathers out.

But like Hiball mentioned everyone is free to buy what ever brand of tools they would like to. If you snap on great, if not great. If you like craftsman great, if not great. If you like HF great, if not great. Each tool company has their own policy and price and those should be factored into your buying decision.

 

[Hiball]

I'm not going to say weather I agree with that statement or not because it really doesn't matter if I do or don't. What matters is that snap on says original owner and as far as I know they have always said original owner. Your dad agreed to this when he bought the tools, unless they didn't used to say that and changed their policy sometime. But as far as I know they have always been original owner. Is this right or wrong?

That is actually wrong, I too thought it was always in the statement but even into the 80's it didn't mention "original purchaser" in there warranty statement (catalogs referenced). I'm not sure when the change took affect though.. Is this a legality issue? Probably... But then again when snap on tools started they only warranted there tools for 1 year (catalog referenced).

 

[d.mcfarland]

But, if someone does aquire a snap on tool that is broken, that tool should be warranteed. Someone (the original purchaser) paid a premium for that tool when it was new, and one of the reasons for the premium was the warranty. So why should Snap on care who the beneficiary of the warranty is? They should stand behind the warranty regardless of who is in possession of the tool. QUOTE]

So you are saying that Craftsman or SO (just as examples) should produce large numbers of tools just to replace ones that were misused in the first place?

Someone that uses a 1/4 ratchet to try and remove lug nuts on a big rig isn't using the proper tool, obviously ... and you claim that the company should honor a "warranty" to the customer, because technically, it's broken. We will leave out whether or not the tool is new or on it's 9th flea market owner.

I'm just spurring discussion, no hard feelings to anyone hopefully.

I, for one, think that companies like SO are doing the right thing to force customers to produce documentation as to the fact that they purchased the tool. I'm guessing they are trying this instead of just moving production overseas, like Craftsman. It's a shame, but I think their tactics are bigger and deeper than we realize.

 

[signcrafter]

That is actually wrong, I too thought it was always in the statement but even into the 80's it didn't mention "original purchaser" in there warranty statement (catalogs referenced). I'm not sure when the change took affect though.. Is this a legality issue? Probably... But then again when snap on tools started they only warranted there tools for 1 year (catalog referenced).

Learn something new all the time. Have they always required proof of purchase for warranties?

 

[Hiball]

Learn something new all the time. Have they always required proof of purchase for warranties?

No and that is only for "mail" in service if I'm reading the warranty statement correctly.

 

[plinker]

Learn something new all the time. Have they always required proof of purchase for warranties?

No, it changed back around january or thereabout's.

 

[MetalsRecycling]

Thats unfortunate.. I know of sitsuations in the past where customer service has taken care of members similars to yours ( Arkangel comes to mind). Have you tried warranting it through a dealer?

I haven't tried that, but I will. Thanks for the advice.

 

[MetalsRecycling]

But, if someone does aquire a snap on tool that is broken, that tool should be warranteed. Someone (the original purchaser) paid a premium for that tool when it was new, and one of the reasons for the premium was the warranty. So why should Snap on care who the beneficiary of the warranty is? They should stand behind the warranty regardless of who is in possession of the tool. QUOTE]

So you are saying that Craftsman or SO (just as examples) should produce large numbers of tools just to replace ones that were misused in the first place?

Someone that uses a 1/4 ratchet to try and remove lug nuts on a big rig isn't using the proper tool, obviously ... and you claim that the company should honor a "warranty" to the customer, because technically, it's broken. We will leave out whether or not the tool is new or on it's 9th flea market owner.

I'm just spurring discussion, no hard feelings to anyone hopefully.

I, for one, think that companies like SO are doing the right thing to force customers to produce documentation as to the fact that they purchased the tool. I'm guessing they are trying this instead of just moving production overseas, like Craftsman. It's a shame, but I think their tactics are bigger and deeper than we realize.

No offense taken. And no, I'm not suggesting that any tool manufacturer should warranty an "abused tool", I'm sure it would be easy to determine if a 1/4" drive ratchet was used to remove lug nuts on a big rig. That type of warranty should be denied. I'm saying that if it's determined that the tool failed while being used as it was designed, then it shouldn't matter if it's on the 20th flea market owner. Again, if a tool company markets a tool that is said to be of the highest quality possible, and they demand a premium price for the tool, and they are confident enough to stand behind that tool, then it should not matter who is in possession of that tool when it fails "under proper methods of use". And just for the record, SO has, like many others, already moved some production overseas.

 

[MetalsRecycling]

That is actually wrong, I too thought it was always in the statement but even into the 80's it didn't mention "original purchaser" in there warranty statement (catalogs referenced). I'm not sure when the change took affect though.. Is this a legality issue? Probably... But then again when snap on tools started they only warranted there tools for 1 year (catalog referenced).

Yes, there is a SO warranty cut-out taped to the inside of one of my Fathers boxes that states "guaranteed for the life of the tool". No mention of "original purchaser". This is why I was surprised at the response I got from SO. I was just always under the impression that SO tools were guaranteed forever, no matter who owns them. But as was mentioned earlier, people who are aware of, and understand SO warranty policy, are free to make a decision as to which tool company they want to invest their money in. Different strokes for different folks.

 

[philw]

Snap on must have changed the warranty policy in the last few years. I called them about 3-6 years ago and asked them about a rebuild kit for an old f71 ratchet (1948)of my grandfathers. Was hoping they may have a kit that would crossover to it. The guy I talked to told me they didn't have a kit listed ( I later found one listed for a different ratchet that worked) but offered to exchange it for a new one. I told him because of sentimental reasons I wanted to keep it. He told me if I changed my mind then call back and he would swap it.

 

[Link-Belt]

This thread has helped me tremendously in making a huge decision. I have been seriously considering opening my own retro custom bike shop with some of my bro's I was thinking of tooling me and the shop with Snap-On tools but even above the shop I want to buy tools that I can use to teach my son while we build his first vehicle and when I hand him the keys to said vehicle there will be an extra set of keys on the ring that belong to the same toolbox he got quality warranty able tools we used to build it. This is how my father did with me. When I turned 16 he handed me the keys to the 1968 LeMans GTO look alike and a set of keys to the same Craftsman box full of the same Craftsman tools I turned building it with my father. The box and tools are long gone now due to life and **** happens but the memory will last forever. Anyway if Snap-On won't stand by there warranty when my son owns them then they will not get my business.

Sent from my SCH-R720 using Tapatalk 2

 

[Hiball]

This thread has helped me tremendously in making a huge decision. I have been seriously considering opening my own retro custom bike shop with some of my bro's I was thinking of tooling me and the shop with Snap-On tools but even above the shop I want to buy tools that I can use to teach my son while we build his first vehicle and when I hand him the keys to said vehicle there will be an extra set of keys on the ring that belong to the same toolbox he got quality warranty able tools we used to build it. This is how my father did with me. When I turned 16 he handed me the keys to the 1968 LeMans GTO look alike and a set of keys to the same Craftsman box full of the same Craftsman tools I turned building it with my father. The box and tools are long gone now due to life and **** happens but the memory will last forever. Anyway if Snap-On won't stand by there warranty when my son owns them then they will not get my business.

Sent from my SCH-R720 using Tapatalk 2

There are Tons of Tool companies out there, Many that would stand the test of time till it comes time for your son to use them... With that said Up untill MetalsRecycling issue, Ive NEVER once read a thread here about Snap on not warranting a tool because of not being the "Original Purchaser". I suspect i have read about 1000 denied Warranty threads from a Multitude of Brands but never based on Ownership.

Bear in mind though, Most of these tool companies carry this special message in there warranty clause, Below you will find Matco's.

Matco.

All products sold by Matco to its Distributors are assigned a warranty code in the Matco Price List. The limited warranty provision with respect to each such product shall be the limited warranty designated in this warranty code agreement and may be amended by Matco from time to time in its sole discretion.

Id say the best thing you can do is teach your Son how to properly use tools and identify which is the Best tool for the Job, I was fortunate enough to have a Very wise grandfather who taught me the difference between the Right way and the Wrong way. Yeah.. I still make mistakes today but as long as you learn from your mistakes, your heading in the right direction. Have fun building your sons collection..

 

[MetalsRecycling]

This thread has helped me tremendously in making a huge decision. I have been seriously considering opening my own retro custom bike shop with some of my bro's I was thinking of tooling me and the shop with Snap-On tools but even above the shop I want to buy tools that I can use to teach my son while we build his first vehicle and when I hand him the keys to said vehicle there will be an extra set of keys on the ring that belong to the same toolbox he got quality warranty able tools we used to build it. This is how my father did with me. When I turned 16 he handed me the keys to the 1968 LeMans GTO look alike and a set of keys to the same Craftsman box full of the same Craftsman tools I turned building it with my father. The box and tools are long gone now due to life and **** happens but the memory will last forever. Anyway if Snap-On won't stand by there warranty when my son owns them then they will not get my business.

Sent from my SCH-R720 using Tapatalk 2

I'm certain that my Father would have felt the same way. There is no doubt in my mind that he would have expected the SO warranty to follow his tools to me, otherwise I'm sure he wouldn't have spent the thousands of dollars that he did on the Snap on brand.

 

[Link-Belt]

There are Tons of Tool companies out there, Many that would stand the test of time till it comes time for your son to use them... With that said Up untill MetalsRecycling issue, Ive NEVER once read a thread here about Snap on not warranting a tool because of not being the "Original Purchaser". I suspect i have read about 1000 denied Warranty threads from a Multitude of Brands but never based on Ownership.

Bear in mind though, Most of these tool companies carry this special message in there warranty clause, Below you will find Matco's.

Matco.

All products sold by Matco to its Distributors are assigned a warranty code in the Matco Price List. The limited warranty provision with respect to each such product shall be the limited warranty designated in this warranty code agreement and may be amended by Matco from time to time in its sole discretion.

Id say the best thing you can do is teach your Son how to properly use tools and identify which is the Best tool for the Job, I was fortunate enough to have a Very wise grandfather who taught me the difference between the Right way and the Wrong way. Yeah.. I still make mistakes today but as long as you learn from your mistakes, your heading in the right direction. Have fun building your sons collection..

Thank you for the understanding and not bashing me for my choice. I do not and will not bash anyone for buying Snap-On that is their choice however my personal image of the company has changed as it has for Craftsman
aswell. I will not stand behind a company like Snap-On who in my opinion is practicing shady business, or Sears Craftsman who when times get tuff won't stand behind the country that built them. To each there own but I'll find another route.

Sent from my SCH-R720 using Tapatalk 2

 

[MetalsRecycling]

I remember when I first posted my denied warranty situation, there was at least one person who "questioned" my honesty and suggested that perhaps I had "invented" this story and Snap on didn't really deny my claim. So just for the rcord, here is the actual email response:

From: [email protected]
Sent: Mon 8/13/12 11:49 AM
To: Metals Recycling ([email protected])
Hi John,

I apologize. Items that were inherited do not carry a warranty. You can purchase a head repair kit, part number RKRA38ALS, online with a credit card or by contacting Snap-on Customer Care Center at 877-762-7664. The groove pin is part number ME2D16, the reverse lever is F720A5RK, and the spring is part number ME1A85.

Thank you
Sara


---- Original Message ----
From : Metals Recycling
To : [email protected]
Subject : RE: Customer service, general [INTR:11867764]
Date : Sun, 12 Aug 2012 04:06:16 GMT

 

[MetalsRecycling]

I'm just curious, and I'll ask this question seriously and respectfully. To those who have responded with a strong defense for the Snap On warranty policy, and have also spent thousands of dollars on their Snap on tool collection, and who happen to have a son that they would like to pass their tools on to someday... Does it bother you at all that Snap On will not honor the warranty for any of those tools for your son? Again, just curious.

 

[Hiball]

I'm just curious, and I'll ask this question seriously and respectfully. To those who have responded with a strong defense for the Snap On warranty policy, and have also spent thousands of dollars on their Snap on tool collection, and who happen to have a son that they would like to pass their tools on to someday... Does it bother you at all that Snap On will not honor the warranty for any of those tools for your son? Again, just curious.

Nah... If I was reading tons of threads were dealers where rejecting tools because of ownership I might be worried. This is a fairly new policy the way I understand it, customer service has been super lenient in the past and I suspect they have been instructed to follow current policy to stop the bleeding. I think the positives that come from buying a quality tool severely outweigh the negatives I've seen so far. Obviously that's only my opinion, in your particular case, what... You need a ratchet kit? I would drop $10 bucks shipped UPS in a heartbeat to bring any of my grandfathers ratchets back to life. I know thats not your gripe, it's simply "my" feelings on the issue. The good thing about your sitsuations is Snap on still commands a premium used, if it bothers you that much move them, invest in another brand and cross your fingers that they don't change there warranty policy 20 years from now.

 

[Brownsfan]

Yes it does. My son may not have a dealer available to him if a warranty is needed. That said I have only had to warranty 2 tools from Snap On both through my dealer. Both were not purchased from him. One was clearly my fault(broken tip on a flat blade screwdriver)the other a seized up ratcheting screwdriver. I guess you can just say you are the origanal owner when requesting an RMA. I think Snap On should look at this on a case by case basis. If a person is sending in an abnormal amount of tools for warranty then he maybe one of those flea market broken tool buyers. But someone who sends in one ratchet should be warrantied. It seems they are pretty inconsistant with this. For every denied story there are probably 3-4 stories of warrantied tools with no issue. If they were consistant with this there would not be such an "uproar"