I have never had to rebuild my palm control rarchets but the MAC/FACOM ratchets are made in Italy. The Tuff 1 ratchets had the same rebuild kite correct? That must be why SK stop listing the Palm an Tuff 1 ratchets. I also have a set of SK ratchets that look like Danaher/Ratchets or the Matco 36 tooth ratchets.
Snap-On's warranty...
- Thread starter Zwiser
- Start date
I have never had to rebuild my palm control rarchets but the MAC/FACOM ratchets are made in Italy. The Tuff 1 ratchets had the same rebuild kite correct? That must be why SK stop listing the Palm an Tuff 1 ratchets. I also have a set of SK ratchets that look like Danaher/Ratchets or the Matco 36 tooth ratchets.
"IF" he has any issues just scan them and send them via email or the mail, receipts still aren't required thru dealers.
GeorgiaHybrid
Well-known member
How many has he had to warranty?
If he ever needs to get a tool warrantied, I'm fairly sure if he explained they were a gift from you, they would honor the warranty. They might have him give you a call to get you dealers name to make sure you had bought them but probably not.
My father has never warrantied any of the Snap On tools that I have givin him. I was just interested as to what would happen if he did.
MetalsRecycling
Well-known member
According to Snap On's written warranty policy, before they will process a warranty, the following information is required:
(1) date and proof of purchase
(2) where customer purchased the product
(3) full name
(4) shipping address
(5) phone number
(6) e-mail address
(7) item number(s)
My guess is that he would not be able to get warranty through the website. The warranty would probably have to go through you somehow, perhaps getting your mobile dealer to do you a "favor". That's just my guess, and to me, it seems like a lot of hassle to get a warranty on an expensive tool. If Snap On really does strictly enforce this "very limited" warranty, we may see a dramatic boost in sales of SK and Craftsman tools. SK tools are not cheap, but SK appears to have a very "buyer friendly" warranty. As far as Craftsman goes, a good quality USA made Craftsman ratchet will do the same job that a more expensive ratchet will do. It may not have the longevity (although I've seen 40 year old Craftsman ratchets that still work well), but if it breaks once a year, you can get a new replacement for the bubble. So, investment wise, aren't you still ahead of the game?. Just my non-bias thoughts.... no offense to anyone intended.
OR...
(1) You can claim you use your tools professionally , (Who isnt a Professional here at GJ) and bypass all that BS (Per the Warranty statement that you admitted that you read earlier) and Find a Dealer where None of 1-7 is needed.
Im beginning to wonder if your just stirring the pot, With the few tools ive warranted ive never been made to feel as my dealer is doing me a "favor".
Sigh...
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bcradio
Well-known member
How would a "non-professional" professional tool user track down a tool truck? Do they list their routes online?
http://buy1.snapon.com/customerselfservice/Default.aspx
Ive had 4 different dealers in the last 12 years, My small town doesnt have a dedicated dealer, He is Only here on Tuesdays and Emergency's, Same story with my Matco dealer, except Thursdays.. In My Experience, Tool dealers are Readily available to Possible clients because they arent making money riding around with all those shiny tools. I dont buy everytime im on the truck, In my stage of Tool building im only looking for Monthly Flyers/Used tool Deals etc..
With that Said... I Generally contact my Dealer and meet with him "After or In Between" His Big Client's. I realize that those guys probably are only allowed a certain amount of time away from there Job and dont want to interfere with that time. Ive found that these guys stick to a pretty good schedule and its repeatable weekly to within minutes. I know at around 3pm today my Matco dealer is gonna be leaving a Autobody shop on the West end of town and he will stop at the Convenience store before heading out to the John Deere Implement dealer.
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bcradio
Well-known member
Do they mind if you just have a warranty claim and not purchasing? If I were to make a purchase, are they pretty well stocked or do they usually order the items for you?
chadster1
Well-known member
Most trucks have at least $100,000 in inventory. I usually have $150k-175k in inventory at any given time.
Someone will be sure to post that their dealer never has anything on his truck but that is the exception and not the norm.
I Would Love to say that Every Snap on Dealer is gonna be Excited to Warrant a Defective Tool, Unfortunately Just like every other Customer Service department from HF to Snap On and even "Craftsman" your gonna find some Bad apples from time to time.. Im not making it up, There are a multitude of "Bad Customer Service Threads" here and GJ and unfortunately alot of people make up there mind based off "1 sided" stories. I Havent made a Habit in the Past of Initially just throwing broken tools at my Dealers when we first meet, Alot of People dont understand that these Dealers Pay for the Items they Stock on there Truck, There are Procedures and Guidlines (<--- I Suspect) for Warrantable tools and when they do warrant a tool they one, Lose that Item as part of there Inventory and also suspect the "Credit" Doesnt come overnight.
Id be Curious to whether Snap on stands behind there Franchise Dealers on "All" Warranty Claims or do they Ever deem that a Tool was Abused and they deny that credit.
warmpancakes
Well-known member
I will say this I keep a copy of snap on warranty with me while pawn shopping helps get the prices way down
Guess I've been lucky with SO warranty items, but there are a few things I do that helps when I need things replaced:
-I have a local SO dealer that I have done thousands of $$ of business with and he gives me a cash discount off list price.
-If I do something stupid with a tool and break it, I don't try to get it replaced. One time I showed a stud extractor I had broken to the SO guy and asked if I could get parts and he offered to replace it.
-If I need things fixed or replaced, I do it in small quantities
-I don't buy a broken used SO tool, just to get it replaced, that is just abusive
Have NEVER been asked for a receipt on any warranty item so far, but I have only dealt with my local SO guy.
-I have a local SO dealer that I have done thousands of $$ of business with and he gives me a cash discount off list price.
-If I do something stupid with a tool and break it, I don't try to get it replaced. One time I showed a stud extractor I had broken to the SO guy and asked if I could get parts and he offered to replace it.
-If I need things fixed or replaced, I do it in small quantities
-I don't buy a broken used SO tool, just to get it replaced, that is just abusive
Have NEVER been asked for a receipt on any warranty item so far, but I have only dealt with my local SO guy.
I just spoke with my Snap On dealer about the Snap On Warranty today. Any Snap On hard line hand tool that is broken will be replaced no reciept necessary. If a stranger, that he has never seen before, steps on his truck with a Snap On hand tool for warranty he will repair or replace it , no reciept necessary. All Snap On dealers should warranty a Snap On hard line tool with no reciept necessary. If my 1948 Snap On ratchet should break or need warranty I would get a new dual 80 ratchet because he does not have a ratchet kit for a ratchet made in 1948. If my father should have to warranty any tool that I have givin him, all he has to do is step on a Snap On truck and the tool should be warrantied, no reciept necessary. If a Snap On dealer refuses to warranty a Snap On hand tool it is the dealer not Snap On policy.
Also while on the truck I saw this and could not resist. Stepping on the Snap On truck is like a kid going to the candy store. $225.00. 12 Metric Sockets Deep and Shallow 8mm-19mm, one Dual 80 ratchet.
Also while on the truck I saw this and could not resist. Stepping on the Snap On truck is like a kid going to the candy store. $225.00. 12 Metric Sockets Deep and Shallow 8mm-19mm, one Dual 80 ratchet.
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It must be since you posted 3 times already what a great deal you got on those sockets (No offence)
NC-Fordguy
Well-known member
- Joined
- Mar 10, 2012
- Messages
- 1,391
Yea, in an ideal world it works that way, but in this reality it doesn't. I had to go through a couple of dealers before I found a good one. In all fairness the first couple were kinda new at the business and didn't have their heads and asses wired together. Word on the street one of them is now out of the business. Didn't surprise me.
A good delaer is the key to get issues resolved. The one I deal with now is a stand up guy and understands good business practices. I have no complaints with his customer service skills.
On another note, that's a good buy on the socket/ratchet set. Is that a current promo or did the dealer cut you a deal?
I guess I'm just lucky. I've been dealing with the same two Snap On dealers for 24 years. My Snap On dealer picked up a few specials at the convention this year.
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chadster1
Well-known member
That is a special from Vegas. I think I ordered 15 sets. They are beginning to show up. I think mine are sceduled to arrive next week.
The truth is I only have a couple of screwdrivers and they sit in the drawer most of the time. I have used them, and they work fine, I just prefer my orange/yellow handled SO's... As I said, I don't mean to suggest that Craftsman tools are better(or even as good)..... I'll say it this way, if I paint your car and you sell it(give it?) to your son(friend?) and my work is defective, if they bring it to me I will make it right. Wouldn't you?