snapon kra2411

[Msjeeps911]

Ill post this here to as I am unsure where it goes.

I have a snapon kra2411 and today I noticed the top big 48" draw rubs the top frame piece on the box. Now there are scratches on the top of my draw. Box is only 3weeks old. I contacted my snapon rep, waiting to hear back but I was wondering if there are slide adjustments or maybe someone has seen this and knows what to do. I did have the draws out when I moved the box into my pick truck. could the slide shift and have to be reseated. any advice would be great full. Thank you

 

[ianguilly]

A picture would help, slide couldve popped out of place. Any other drawers look out of place?

 

[Murphy4570]

Slides could be messed up or loose some how.

I have had zero issues with my KRA2411 since I bought it new in 2007, FWIW.

 

[Msjeeps911]

Ill post up pics in am when I get back to work. I dont remember the box having these issues till I pulled the draws out. Ill check and make sure the slide is seated correctly. Or the slide could have went bad. I do know when I open it the top draw seems to get caught up and doesn't open smoothly.

 

[Msjeeps911]

Heres a pic of the scratches. thats the spot it rubs. Its about a 7" long section 5" from the far left

 

[jacked_72]

I'd guess its only going to keep digging in and doing more damage. I'd be pretty frustrated. Can't help you, but I'm curious as to what Snap On does about it.

 

[Msjeeps911]

I called snapon. They put in a claim. My dealer sent one in to. I.should here back.next week. They prob going to.send me a new draw.

 

[Zrexxer]

Toolboxes don't have "draws." They have drawers.

 

[tribbles]

Toolboxes don't have "draws." They have drawers.

Well maybe he named it "Chester."

 

[Msjeeps911]

Ahhh auto type on iphone. Not biggie. My new drawer will be here monday. I hope it fixes it. My snapon guy said he thinks the drawer is bent. Or one of the slides. Its not worring me anymore. Im upgrading to a epic 78". Its too small of a box already.

 

[Fast LT1]

The slides may not be seated on the box. Try opening the drawer and putting a good amount of force down on it. Just did this today with a brand new epic, drawer slides weren't seated all the way from the factory.

 

[Msjeeps911]

When I pull down on the lip it dosent rub. Would it be easier to take draw out and tap the slides down?

 

[Fast LT1]

You could try that, i've never done that though. Generally pushing down on the drawer will seat them. Your slides and drawer may not be the culprit, you could have a messed up box.

 

[Msjeeps911]

He checked the box its fine. But it seems more of the drawer lip. Ill push down hard on it monday. And chexk out the slides too.

 

[Msjeeps911]

How can I tell if theslide on the box end is not seated right?. And should I push on the side of the drawercloser to the slides. I was thinking of taking a punch to themm.

Fast lt1. What drawer was rubbing on your box?

 

[Msjeeps911]

New drawer and slides fixed the rubbing. At least they sent me a new one and it didn't take too long either.

 

[kcaz507]

I had this exact thing happen to my KRA5311. My Rep told me the drawer folding jig was off approx .040" on the left side of the 48" drawer. I managed to get a whole new box since the problem was not known at the time my box was having the issue. My rep said I was lucky because now they just warranty the top drawer. Sounds like you may have had a similar issue. There were 3 other people in my rep's area with the same issue.