Drip spot? Lol. It's like a quarter of the back of the box. I just left it alone. My Snap-On rep showed up today and told me he was with his regional manager earlier in the week and that they are still trying to figure out if the new lid will fit my cart. The cart I received was from the last of the f series models. So I guess its gonna be at least another week before I find out what's going on.
so frusterated with snap-on
- Thread starter west wind
- Start date
Drip spot? Lol. It's like a quarter of the back of the box. I just left it alone. My Snap-On rep showed up today and told me he was with his regional manager earlier in the week and that they are still trying to figure out if the new lid will fit my cart. The cart I received was from the last of the f series models. So I guess its gonna be at least another week before I find out what's going on.
wannab20hatch
Well-known member
Im sure at then end of the day snap on will make it right. My dads epiq hutch had a wave in it and when he said something they gave him half off on a locker. A guy at my shop got his hutch last week and it had some shipping damage. Nothing crazy just the door wouldn't close right. When he contacted our dealer the dealer asked what he wanted to do. He said I have been eyeing a locker. This was Friday night. Monday morning issue resolved. Said his locker will be here in 4-6 weeks. Stuff like this is why I continue to buy SO
tjmonsen5
Well-known member
I looked into this a little bit today, looks like the f model rubber top is discontinued. It supersedes to a part number that fits both f and g models.
discounting already insanely priced add-ons as a form of compensation seems fairly pathetic to me. Hell, why not damage them all if it moves overpriced side lockers. Personally i'd want cash back. But what ever resolves the situation I guess.
Mohawk Dave
Well-known member
My two pennies here...Snap On should totally fix or replace the cart. Like someone else said, SO is the Rolls Royce of tools, and you pay $1600 for a perfect cart...not an "almost perfect cart".
And those giving him a hard time for not noticing it for 4 months---BS!!! Dude was busy, it was a small flaw. Doesn't matter how long the duration is. The problem/flaw was there from day one by SO. And he's not paying for flaws. Big or small. If he was he could buy for a fraction of the cost of CL, BUT HE DIDN'T-he bought NEW!
I'd be damn frank with SO or your rep and implore them that this must be handled expeditiously. Your time is money too, my friend.
And those giving him a hard time for not noticing it for 4 months---BS!!! Dude was busy, it was a small flaw. Doesn't matter how long the duration is. The problem/flaw was there from day one by SO. And he's not paying for flaws. Big or small. If he was he could buy for a fraction of the cost of CL, BUT HE DIDN'T-he bought NEW!
I'd be damn frank with SO or your rep and implore them that this must be handled expeditiously. Your time is money too, my friend.
Still waiting. Talked to my rep last Thursday and he said that no one has gotten back to home on the lid. He also said next week is gonna be his last week back for a month, and he might possibly retire. One part of me was wishing him well and the other part was thinking I'm s.o.l
billymade
Well-known member
You should get the number for the Snapon regional manager; have them come down, inspect the issue and get it handled. Get his number and call them, tell them to deal with the issue asap. Good luck and keep us posted as things progress. This sounds way to slow!
No more snap-on guy and never resolved.
If your "Past" dealer hasn't resolved your problem after 3 mos, its well past the time to move up the ladder and continue to pursue until someone responds with a solution to your concern.
nahuebsch82
Well-known member
Fact is, as others have said, snap on is the "rolls royce" of tools. Apparently not.....If I paid that amount of money, which I never would since money to my kids are worth so much more, it better damn well be flawless. Make all the excuses you want as to why the 200% up charge is worth it....I tend to just as well with my "budget" tools as the guy who likes his "shinnies."
Congrats.. I'm sure the OP is happy with your problem solving skills, thanks for bringing something to the table.
Good grief...
nahuebsch82
Well-known member
what did you bring? too bad too late?
What are the chances that you actually read the post that quoted 2 posts ago? Was there not a suggestion there?
Good grief x2...
Chuck122
Well-known member
I can't figure out why people get pissed at snap-on for charging so much. I mean if you cannot understand why buying snap-on makes sense, just don't buy it! And if you are unhappy at the quality, just remember to check items BEFORE you drop an insane amount of money on it.
They offer a product at a certain price point and people buy it. Other people do not buy it. End of story. Snap on manufactures the products, they get to set the price and as a consummer, you get to buy it or not.
What you do not get to do is judge people that buy the products and those who make them.
They offer a product at a certain price point and people buy it. Other people do not buy it. End of story. Snap on manufactures the products, they get to set the price and as a consummer, you get to buy it or not.
What you do not get to do is judge people that buy the products and those who make them.
nahuebsch82
Well-known member
"good grief" and "its well past the time to move up the ladder" aside, to the OP call snappy and express your concern with your purchase. A good company will make it right, if they don't take it as a loss and learn, if they do AWESOME even better you have a great product with a company that stands by its quality. Keep it up you have no reason to give up
nahuebsch82
Well-known member
If you're referring to my post I haven't "judged" either..I expressed my opinion on a forum full of them.
Let me explain it for you...
Ill use the story that I referenced in post #25, Where I recently bought a New f150 and soon after I bought it I noticed a paint bubble on the bed.
No way in hell I would continue to mess around with the car salesman for 3mos to get it remedied. I would very politely move up the ladder till I got some satisfaction or the problem was remedied.
Again.. How it relates to the OP's story, If the OP has continued to deal with his dealer for 90 days and is concern hasn't been addressed.
And If the first Rep I spoke with also blew me off, guess what? One more rung on that ladder, no way in Hell does "1" poor customer service experience represents a company as a whole, regardless of who's name is on the building.
Thanks for playing.
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Akfrostbyte
Well-known member
+1 ^^^ I agree Hiball!!
nahuebsch82
Well-known member
I'll admit perhaps I took/read your post out of context....Here is my opinion, I don't disagree I full heatedly agree except for "no way in Hell does "1" poor customer service experience represents a company as a whole, regardless of who's name is on the building." A rep for a company speaks for that company and are hired by said said company to do so. All it takes is one to spoil the rest.
In a perfect world, I agree... Unfortunately we both know that it doesn't normally work like that, people have bad days etc. I've never bought a New Snappy box, but based off the OP's experience I can promise it will get fully inspected prior to accepting it. I expect keeping a box for 4 mos in a body shop and then trying to claim it has/had paint issues is adding to the problem. With that said.. I wouldn't give up, but I would also be prepared to prove it was a QC issue. Hopefully the OP can get the problem remedied, I suspect he is gonna need to push harder, especially since his dealer retired.
(Who am I kidding, No way in hell I'm ever gonna buy a New Snap on Box, I like my stuff broke in and already scratched)
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PrisonMike
Active member
I also have the KRSC46G and its not perfect either. The bolt holes for the handle dont line up and I had to somewhat force the handle on. Paint is good though.
I just ordered a top mat too and the invoice said "JKRR40W55 is superceded by JKRR46GW55"
I just ordered a top mat too and the invoice said "JKRR40W55 is superceded by JKRR46GW55"
SlowPoke-Canada
Well-known member
The obvious solution here in my opinion is "We're very sorry for the inconvenience, how can we make this right for you?" Your answer should have been "Let's swap the box for the new style so the top fits and I'll pay the difference, if any." Everybody wins and the rep will have no problem re-selling the blemished box at a discount.
I have a little CS history and have found that if you're willing to listen to what a customer has in mind, it's usually reasonable or can be negotiated into that ballpark. The last thing a customer wants to hear is "there's nothing I can do for you but I'll look into it". That is loosely translated to "I don't value you as a former or future customer and I intend to do as little as possible for you".
I have a little CS history and have found that if you're willing to listen to what a customer has in mind, it's usually reasonable or can be negotiated into that ballpark. The last thing a customer wants to hear is "there's nothing I can do for you but I'll look into it". That is loosely translated to "I don't value you as a former or future customer and I intend to do as little as possible for you".