To avoid these ads, REGISTER NOW!

So Matco is backordered on all ratchets

G

Greg85mcss

Well-known member
Joined
Jul 9, 2015
Messages
760
Location
Frederick MD
Had mine rebuilt today. Matco man had the kit for mine but mentioned apex hasn't sent any in a while. I had no idea about any of this until today. Glad I didn't have him order me the one I liked in the flyer


Sent from my iPhone using Tapatalk
 
To avoid these ads, REGISTER NOW!
W

WhataTool

Well-known member
Joined
Sep 8, 2015
Messages
463
It seems like a lot of the US made Matco tools have stocking/supply chain issues.

We keep telling brands like Matco to carry more US made, but these manufacturers aren't doing us any favors pushing the idea.
 
M

mechanical turk

Well-known member
Joined
Nov 27, 2012
Messages
83
Location
Monterey Bay
Wow, another six week delay. They've had my Armstrong 22-906 since Sept 15, I guess I shouldn't expect to see that any time soon either. Weird thing is they're supposed to just ship me a new one but getting information has been like pulling teeth.
 
M

mechanical turk

Well-known member
Joined
Nov 27, 2012
Messages
83
Location
Monterey Bay
Funny to see this thread active, I just received a call this morning from my local Fastenal that my 1" Armstrong ratchet is in for pickup. So things are moving. I'm surprised that they didn't get to the more common sizes first. Then again probably a lot more 3/8 to warranty out.
 
D

DBendr

Banned
Joined
Dec 30, 2015
Messages
377
RedneckWelder said:
Well that kills my desire to buy some Matco ratchets....looks like Snap On is getting all of my business for the locking flex heads.
Click to expand...
If you want long-locking flex ratchets go grab a set of E-Z Red and be done with it. Smooth, strong, long, tight.Metal or comfort.
God Bless Taiwan :thumbup:
 
OP
W

warmpancakes

Well-known member
Joined
Mar 12, 2010
Messages
8,097
Location
4th letter of the alphabet
mechanical turk said:
Funny to see this thread active, I just received a call this morning from my local Fastenal that my 1" Armstrong ratchet is in for pickup. So things are moving. I'm surprised that they didn't get to the more common sizes first. Then again probably a lot more 3/8 to warranty out.
Click to expand...

Matco never got backordered on 3/4 or 1 inch drive
 
M

mrjaw14

Well-known member
Joined
May 22, 2012
Messages
1,958
Location
Nashville, TN
I posted a thread about an Armstrong warranty experience and these issues are exactly why I don't want to send my ratchet in for repair. I'd rather just buy the kit myself since armstrong won't send kits out. No way am I waiting 6-7 months for a repair! It's really got me considering other ratchets as some have mentioned above
 
To avoid these ads, REGISTER NOW!
M

martin666

Well-known member
Joined
Apr 15, 2015
Messages
425
Location
New Jersey
Guess I just got lucky, few months ago I had a Matco ratchet that needed a rebuild, stopped at a friends body shop that has Matco stopping there. Walked on the truck and handed him my ratchet, man didn't know me from Adam. Didn't have a kit but reached up to the roof rack, pulled the guts out of a brand new ratchet and put them in mine. No fuss no nonsense. Few weeks later I brought in a Witte made Matco screwdriver with a broken tip, same thing didn't have exact screwdriver on board but reached up and gave me a longer one. Not a fan of Matco tools at all, but have no complaints with the way I was treated
 
F

finn

Well-known member
Joined
Mar 27, 2005
Messages
16,186
Location
The UP, God's country
I called last week to inquire (again) about the ratchet I returned about Sept 1. The rep told me the container is scheduled for February 29 and would be shipped a couple of days after that.

The C.S. rep seemed grateful and surprised that I wasn't yelling at him, and reiterated the story about closing the two smaller facilities and consolidating operations in SC. He also claimed that the equipment they moved from Texas was junk, and had to be completely rebuilt or replaced.

Didn't ask him that, since my ratchet is to arrive in a container, presumably from Asia, what does a plant consolidation have to do with the delay?
 
S

stage20

Well-known member
Joined
Nov 5, 2013
Messages
3,722
Location
pcola FL
Why would your ratchet be comming in a container? Armstrong and matco are USA other than silver eagle?
 
B

bobcatdan

Well-known member
Joined
Jan 4, 2011
Messages
9,948
Location
Kaukauna,WI
stage20 said:
Why would your ratchet be comming in a container? Armstrong and matco are USA other than silver eagle?
Click to expand...

If it has the comfort grip handle, the handle is imported. Don't know the logistics of shipping a USA made ratchet to Asia to have the handle installed and shipping the final product back. The COO waters with Matco are incredibly muddy. There is a lot of import Matco, one reason I stopped buying anything from them.
 
P

plinker

Well-known member
Joined
Feb 28, 2007
Messages
4,285
Location
Northern Wi
I had noticed a lot of the current Matco offerings are import as well, mostly Astro penumatic at about double the price. A lot of Lisle as well. You just have to be an informed buyer I guess.

I'm waiting on a 1/2 locking flex Armstrong ratchet from late august/early september to get back to me from Napa. Had to warranty it as the locking teeth would not lock after a couple months.
 
F

finn

Well-known member
Joined
Mar 27, 2005
Messages
16,186
Location
The UP, God's country
I'll bump this old thread:

Well, they're still working on it.

My 3/8" ratchet that was returned for warranty on Sept 1 still isn't shipped.

2 weeks ago they confirmed a Feb 29 stock date.

I inquired re. status yesterday and they are now claiming April 29 stock date.

That'll make an 8 month turn around for a warranty claim, if they hit the newest projected date.

Lucky I don't make a living from that ratchet wrench.

So much for "truck brand" premium service.
 
J

Jmonnty

Well-known member
Joined
Dec 6, 2015
Messages
172
Location
Dowelltown TN
I ordered an Armstrong ratchet for a customer in November, they were delivered to my office yesterday, guess warranty claims are lower on the list.
 
C

cliftonbros89

Well-known member
Joined
Jun 2, 2015
Messages
3,009
Location
Missouri
I had the same problems with Armstrong last year. I had ordered a ratchet from my local Napa in about June. It didn't show up until about November.
 
S

stage20

Well-known member
Joined
Nov 5, 2013
Messages
3,722
Location
pcola FL
uncalled for. i dont care what kind of problems a company has went through, they should be back on production or at least outsource machining or tooling or something to get the parts and pieces made and the orders filled.....
 
Z

zeroj8

Member
Joined
Nov 27, 2015
Messages
5
I e-mailed Matco customer service in January and they said it should be about a 5 day turn around for my replacement ratchet. I sent it in on 1/18/2016 and after about 2 weeks I e-mailed them again and they said they were on backorder and would ship 2/29/2016. So I waited until after March 5th to e-mail again. Last update I received is that it should ship 4/29/2016. I won't be holding my breath.
 

Attachments

  • 20160117_160749.jpg
    20160117_160749.jpg
    115.3 KB · Views: 89
D

drink

Well-known member
Joined
Nov 18, 2015
Messages
1,115
Location
Confused State
warmpancakes said:
Just spoke to customer service, I have a ratchet there for warranty, The got it Aug 18th, I was told it would ship Oct 12th due to backorder, Now that date is moved to Dec 14th. :eyecrazy: so 16 week backorder for a simple 3/8 ratchet, Im sure the "distributors" are loving this
Click to expand...

Maybe they wanted to customers to buy cheap ratchets from Harbor Freight so they could compare them.
 
T

TheGrooveking

Well-known member
Joined
Dec 30, 2007
Messages
3,233
Location
An alternate reality in a parallel universe.
I spoke to my Matco dealer about this and he hinted that Matco might be looking at having another company outside of the Apex group to make them. Don't know if he has the straight 411 but he knows its having a big negative impact that will be a long term problem for them since some techs are stepping onto Snap On trucks because of this.

TheGrooveking
 
J

Jim Diesel

Well-known member
Joined
Mar 16, 2016
Messages
346
Location
Brisbane, Australia
We don't have Matco dealers down here. But after seeing what some of you write about warranty times, i dont think i would ever buy an item from them. Don't get me wrong, from what i hear they are top shelf tools, but for me warranty and customer service including wait times goes hand in hand with the over all product.
 
F

finn

Well-known member
Joined
Mar 27, 2005
Messages
16,186
Location
The UP, God's country
zeroj8 said:
I e-mailed Matco customer service in January and they said it should be about a 5 day turn around for my replacement ratchet. I sent it in on 1/18/2016 and after about 2 weeks I e-mailed them again and they said they were on backorder and would ship 2/29/2016. So I waited until after March 5th to e-mail again. Last update I received is that it should ship 4/29/2016. I won't be holding my breath.
Click to expand...

The 4/29 date is what they told me, too.

Let's hope they meet their commitment this time.
 
You must log in or register to reply here.
To avoid these ads, REGISTER NOW!
Top Bottom