SO Truck

[clark_nicholas]

So we have a Snap on truck that stops at my shop, and I still owe him money on truck credit but he has not shown up in like two months what happends to my credit if he never comes back. I have money to pay him but will not beg him to come get his money

 

[DiscoBerry]

If i was you I would call snap on corprate up and ask them about the situation

 

[G_P]

You still owe him the money. But no interest if he is supposed to show up on a regular schedule and has not done so.

 

[rwhite692]

Here's a crazy idea, Why not resist the urge to be a douchebag, and do the right thing, and call him up and arrange to pay him what you owe him.

 

[anotheroldguy]

Here's a crazy idea, Why not resist the urge to be a douchebag, and do the right thing, and call him up and arrange to pay him what you owe him.

Yea, what he said!

 

[srmofo]

Here's a crazy idea, Why not resist the urge to be a douchebag, and do the right thing, and call him up and arrange to pay him what you owe him.

heres another intersting idea, why doesnt the guy that agreed to come pick up his money quit being a douche bag, do his damn job and come pick up his money instead of expecting his customers to come knocking on his door? At the very least he should be making some phone calls to his shops and explaining why he hasnt shown up in 2 months, Then ask for his money to be sent to his address of choice.....or even a crazier idea, stick to the original agreement of picking up the money every week.

I had a similar experience with a truck guy. He called to let me know what was going on and I just sent him a check for my remaining balance so I didnt have to bother with mailing checks every week.

Chances are, it sounds like the SO guy is planning on writing everything owed as a loss if he hasnt even been trying to collect outstanding debts.


Its not like the OP is "going to lunch" as soon as the truck pulls in the lot. If I neglected to send my customers a bill every month, should I just expect them to hunt me down?

 

[dodgeramsst2003]

I've been in pretty much the same situation. Tool truck guy stopped showing up. Called him half a dozen times, got no answer. left message asking when he was showing up again, for his address so I could settle up with him etc. This went on for 4 or 5 months. I never heard back from him. I'm fairly certain that I still owe him about $60, nothing major, but I would have liked to settle up with him. After a while I got tired of it, I'm not going to beg someone to do their job.

 

[willysrule]

heres another intersting idea, why doesnt the guy that agreed to come pick up his money quit being a douche bag, do his damn job and come pick up his money instead of expecting his customers to come knocking on his door? At the very least he should be making some phone calls to his shops and explaining why he hasnt shown up in 2 months, Then ask for his money to be sent to his address of choice.....or even a crazier idea, stick to the original agreement of picking up the money every week.

I had a similar experience with a truck guy. He called to let me know what was going on and I just sent him a check for my remaining balance so I didnt have to bother with mailing checks every week.

Chances are, it sounds like the SO guy is planning on writing everything owed as a loss if he hasnt even been trying to collect outstanding debts.


Its not like the OP is "going to lunch" as soon as the truck pulls in the lot. If I neglected to send my customers a bill every month, should I just expect them to hunt me down?

gotta agree...part of the SO guys job is to stop by and see if you need anything new or have any warranty issues...I wouldn't hunt him down to pay him when he isn't providing the very basic service that a SO salesman is supposed to...

 

[HKB3]

I had the opposite problem from a SO truck, gave him a few ratchets to rebuild & a couple screwdrivers to replace (no parts on the truck) so two weeks go by and no visits from the SO truck. I wait for two more weeks to go by and still no SO truck visit so I tried calling him, the line has been disconnected. I called SO and they said he is no longer with the company..WTF? now I am out about $165 worth of tools. I guess that is what I get for not carrying a balance, he had no reason to come looking for money.

 

[tankboy_taylor]

Had this happen to me and while part of the high price for snap on tools is the dealer service you should contact their finance dept. right away and send payment or they will start putting blackmarks on your credit plus penalties will start to accrue on your account.

I know from experience finally done paying them after six years. The worst part is the only way to pay them if your dealer goes awohl is to mail a check you think they would get with modern times and let you manage your account online.

Now if your money owed was a truck account then I wouldnt pay a dime until you get dealer service again.

 

[srmofo]

Now if your money owed was a truck account then I wouldnt pay a dime until you get dealer service again.

and I still owe him money on truck credit

thats how I took it

 

[Full Size 66]

Here is an idea, Yes the SO guy is not showing up/ Yes you owe him money. In the future take it as a lesson - DO NOT USE CREDIT!! I understand being in a tight spot and needing the tools. Find another way, save for the tools or ask another mechanic to lend you what you need. Yeah I have seen the signs (NO TOOLS LOANED) but if you are respectable you'll get what you need. Your into this guy now and I would settle up with SnapOn if you can't get a hold of the truck. Save your receipts as proof of payment, record the dates and times you made attempts to get in touch with him too. This is no different than any other credit, even if he never reports it, you still owe it! Step up and pay what you owe!!!

 

[iagsxr]

what happends to my credit if he never comes back.

Nothing assuming it really is a truck account. You don't owe SO corporate anything.

If the dealer shows up pay him.

If a SO district guy shows up to clear your dealer's accounts with documentation of what you owe pay him.

Otherwise it's not your job to do their billing.

My guess would be you'll never hear another thing about it.

 

[Brad54]

You're in compliance with YOUR part of the agreement. He's not.
That is not your problem.

-Brad

 

[znowaczyk]

Same thing happened to me with cornwell recently. New guy started a route. Bought a couple things off of him. He stopped showing up. Left the company. I contacted Cornwell, and they basically told me to act as if I had won some kind of tool lottery. As far as they are concerened I do not owe them anything. Feel kinda bad about it, but, hey, if someone ever shows up to collect, they will get their money

 

[darkk]

You owe him the money, you didn't sign a Snap-On company credit slip. Usually truck credit is with the operator not the company. Wait til he shows....

 

[NUTTSGT]

I'd keep the money available, lock box in tool box or hidden somewhere for when he shows up. I'd agree with the others, he should be showing up collecting his money.

 

[ovilla]

I always pay in cash, since I'm an individual that meets up with the truck as needed and not part of a regular stop. Anyway, exactly how much do these trucks give folks on credit? Are we talking hundreds or thousands of dollars here?

Also, even if the franchisee were to go bankrupt, doesn't snap on still own the route (and tools/account that are a part of it)? Why wouldn't the next guy to take over the route not come collecting?

 

[Hermit]

we had John retiring from Snap On after 30 yrs of service with them. so he started selling stuff on the truck for 10% off as the weeks went by to his final week he was having massive good deals 20 30 50 % off. i owed him $40 cause it was good deal on one item in particular but i was short $40 and couldn't run down to the bank. he said don't worry i have one more week and i'll get it then.

well, he never came back. ***** cause i didn't even get to say farewell cause he was a good guy. 4 months go by and a new truck shows up. he's taking over John's old route. he came in with a clipboard and a field rep. asked if the balanced i owed john was correct and to sign off on it. paid him and he's our new SO dealer.

so hold tight some one might be coming soon

 

[Dadstoy]

I also had the same experience. Snap on dealer went broke and lost his route. He came around for a few weeks to collect money in his car but finally gave up as he could provide no warranty work. The money is between you and him. He probably needs it.

 

[smalltruck]

If the money is on account with snap on credit it is like owing the bank money, and like the bank comes with interest. Somewhere somehow they will collect or your credit gets dinged.

Truck accounts are different though. Not supposed to be any interest and the dealer is responsible for collecting it. If the dealer goes out of business several things can happen to his truck accounts. He sells them back to corporate, he tries to collect them, or he writes them off.

If he sells them to corporate they can sell to the next dealer, time frame though is very important. If to much time between the old and new dealer goes by those accounts are almost worthless. They sell them to next dealer for about 70% of face value. It's up to the dealer to get as much as possible from all his new clients.

A dealer trying to collect his truck accounts and can't support his customers with warranty is in for a long hard climb.