SO warranty chrome flake on socket?

[kwhitelaw]

While cleaning up my fathers toolbox, I came across 2 SO 1/4" sockets that have the chrome missing from half the socket.. I cant see how this would have been abuse, but more like a defect that the chrome never "sealed" onto the socket itself..

Will SnapOn warranty these? Or is it dealer discretion?

 

[Diesel-Mech]

Its dealer discretion.

 

[kwhitelaw]

cool. my guy takes cares of me so 2 sockets should be no deal.

thanks

 

[nissan_crawler]

If you have trouble, I can maybe hook you up.

 

[kwhitelaw]

If you have trouble, I can maybe hook you up.

appreciate it. I'l lsee how I fare come Tuesday...

thank you for the offer

 

[Stanger]

Wow, I can't even believe this is a question. I would be pissed if a tool company rejected a tool with chrome flake/peel. That is clearly a manufacturing issue. Chrome wear is one thing, but flake/peel is unacceptable.

 

[eschoendorff]

Its dealer discretion.

Yup.

Or you can try to stay awake through the fine print....

 

[nissan_crawler]

My dealer won't deny it, I know that.

 

[vssjim]

Should exchange without a problem never heard of anybody having a problem because they don't want slivers of chrome in your fingers from their sockets.

 

[Blacknwhitepit]

I don't think that SO will warranty this:

-BWP

 

[billymade]

My dealer rejected chrome peeling from me; I don't owe him 10k though, either! LOL!
Blacknwhitepit, use a rust remover first like vinegar or my new found favorite "evapo rust" and I think they would be more open to a warranty replacement; that way it doesn't look like you left it outside or in a lake!

 

[kwhitelaw]

Wow, I can't even believe this is a question. I would be pissed if a tool company rejected a tool with chrome flake/peel. That is clearly a manufacturing issue. Chrome wear is one thing, but flake/peel is unacceptable.

eh, all my SO is new so no worries by me. My dad has some nifty old SO stuff though. never been in this position so figured i'd ask.

hypothetically, I could see how someone abuses a socket to the point that the end starts to chip then over time flake. I know my father didnt, but im sure somewhere out there someone has caught some friction from their local dealer about warranty.

 

[wilbilt]

Wow, I can't even believe this is a question. I would be pissed if a tool company rejected a tool with chrome flake/peel. That is clearly a manufacturing issue. Chrome wear is one thing, but flake/peel is unacceptable.

Exactly. Which is why my relationship with Snap-On ended in the early 90s.

 

[kwhitelaw]

My dealer rejected chrome peeling from me; I don't owe hit 10k though, either! LOL!

hmmph. if I get friction no big deal. ive bought enough from this guy to keep him eating for a bit.

 

[kwhitelaw]

Exactly. Which is why my relationship with Snap-On ended in the early 90s.

care to explain...?

 

[Stanger]

You guys have me worried. I sent in my Cornwell ratchet for warranty due to chrome peel. It isn't rusty, the chrome is just peeling off the end and its sharp. They better not reject it!

 

[wilbilt]

care to explain...?

I've related it before, but the short story is I had a 1 1/8" wrench that was about a year old and the chrome started flaking/chipping on the open end.

The dealer refused to warranty it. He told me when I bought the set that chrome wearing off was not covered, but chipping was.

I ceased to be a Snap-On customer. At that time, the wrench cost about $53.00. That $53.00 cost them 200x that in future sales. Whatever.

 

[olds88]

My SO dealer sometimes wants to warranty things that don't even have anything wrong w/ it, so he would definitely warranty something like that.

 

[kwhitelaw]

I've related it before, but the short story is I had a 1 1/8" wrench that was about a year old and the chrome started flaking/chipping on the open end.

The dealer refused to warranty it. He told me when I bought the set that chrome wearing off was not covered, but chipping was.

I ceased to be a Snap-On customer. At that time, the wrench cost about $53.00. That $53.00 cost them 20x that in future sales. Whatever.

water under the bridge, but did you ever care to go further than the dealer? its documented here that some dealers are assholes but the majority are good provided you make it worth their while, i.e buy something time and again..

 

[wilbilt]

water under the bridge, but did you ever care to go further than the dealer? its documented here that some dealers are assholes but the majority are good provided you make it worth their while, i.e buy something time and again..

The dealer came around a few months later with his DM. The DM wondered why the dealer was talking to all of the other techs, but not me. The dealer explained the situation. The DM told me he would replace the wrench. I said "No, thanks".

The DM then said he would replace all of them (1/4" - 1 1/4"), as the "new logo" stuff had just come out. I said "No, thanks".

End of story.

 

[Brad54]

A lot of SO dealers won't warranty flaking chrome because that's one of the signs the socket has been used on an impact gun.

-Brad

 

[TNToy]

I don't think that SO will warranty this:

{Pictures of rusty 32mm socket}

-BWP

I wouldn't stop to think that my dealer wouldn't warranty that.

Hell, send it to me if you have to.

 

[Blacknwhitepit]

I wouldn't stop to think that my dealer wouldn't warranty that.

Hell, send it to me if you have to.

My Snappy guy won't do that for me. If I can send it to you to warranty, it would be appreciated. I have a drawer full of S-O, MAC and Cornwell Stuff. I will offer you something in there to make it worth your while if you are up to it. Also, I will include Postage paid return envelope.

Thanks for your consideration.

PM me if you are still interested.

-BWP

 

[kwhitelaw]

I have to ask... did you purchase the majority of those tools new and they just degraded/rusted/broke over time? reason I ask is my dealer says he turns away a guy every once in awhile that will show up on the truck with a box of tools that look like yous pic and wants everything changed out. my dealer tells them to send it to SO..


Is that the answer that gets everyone so upset with snapon dealers stance on warranty?

 

[MachineTech]

My SO guy would take care of a socket with chipping and/or peeling chrome as long as there is no rust. Rust is a sign of neglect. Neglect and abuse could be considered the same thing. My Cornwell guy however actually sells us non-impact sockets and hex sockets and tells us he don't care how we use them, even on an impact gun...if we are unsatisfied with them in any way he will replace them with a smile and no questions asked.

 

[kwhitelaw]

I think ebay/craigslist has ruined the ability to get stuff swapped no questions asked. (not saying you are in this group).

 

[Blacknwhitepit]

I have to ask... did you purchase the majority of those tools new and they just degraded/rusted/broke over time? reason I ask is my dealer says he turns away a guy every once in awhile that will show up on the truck with a box of tools that look like yous pic and wants everything changed out. my dealer tells them to send it to SO..


Is that the answer that gets everyone so upset with snapon dealers stance on warranty?

*** not to hijack this thread ***

But,

No, I have bought all of the tools in this picture secondhand. Actually, all the ones I am offering up for services rendered are in usable condition. I just got this 32mm socket today, and without a doubt is the worst condition Snap on Socket I have ever seen.

I am empathic with the SO guy, I don't break tools to get a warranty, and will only ask to replace truly broken tools. I am just not a 'regular' enough customer to warrant 'A' list customer service.

-BWP

 

[Moose-LandTran]

-BWP

What make & size is that insanely long tappet wrench?

 

[Blacknwhitepit]

What make & size is that insanely long tappet wrench?

Everything in the left side is cornwell, right side is MATCO.

The tappet is a Cornwell!

-BWP

 

[kwhitelaw]

no worries on the thread hijack, hell I started the thread and it was for this reason alone. I understand the thought on A-list customer service. for every ************* dealer out there there is another dealer who takes care of everything he can.

rust is hard. a couple of those sockets look like they spent time in the ocean.

does SO allow you to inventory your returns, then pack them up and mail it all to them? sure you'd have to pay shipping but atleast you would get replacements for some of the stuff..

 

[Blacknwhitepit]

does SO allow you to inventory your returns, then pack them up and mail it all to them? sure you'd have to pay shipping but atleast you would get replacements for some of the stuff..

I would like to know that as well. Seems like Cornwell and MAC are good with that. MATCO, not so good..... I as well would like to know about Snap on.

-BWP

 

[Moose-LandTran]

Everything in the left side is cornwell, right side is MATCO.

The tappet is a Cornwell!

-BWP

Nice. What condition is it in? Want to sell it?

 

[Junkman]

I have a 1 1/4" stubby snap on open end combination wrench (OEX) that has flaking chrome on the open end side, and it was rejected. It is so close to new that it doesn't even have finger prints on it. Said I didn't buy it from him, and to take it to the dealer that I bought it from. That was the last time that I bought anything from him. Now I give my warranty claims to a friend that deals with the same guy, but owes him money, so he isn't about to tick him off... Junk.

 

[Blacknwhitepit]

Nice. What condition is it in? Want to sell it?

No problem, These are my spares.

http://www.garagejournal.com/forum/showthread.php?p=287698#post287698


Oh, By the Way, I got my KING **** wrench yesterday from a seller in England. I can say that I have one now!!

-BWP

 

[Merkava_4]

The dealer came around a few months later with his DM. The DM wondered why the dealer was talking to all of the other techs, but not me. The dealer explained the situation. The DM told me he would replace the wrench. I said "No, thanks".

The DM then said he would replace all of them (1/4" - 1 1/4"), as the "new logo" stuff had just come out. I said "No, thanks".

End of story.

The district manager was extending you an olive branch and one helluva good olive branch at that! If you didn't accept that excellent deal, it's YOUR problem now.

 

[wilbilt]

The district manager was extending you an olive branch and one helluva good olive branch at that! If you didn't accept that excellent deal, it's YOUR problem now.

No, it ceased to be my problem on that day. Regardless of the DM's offer, I would still have had to interact with the jerk dealer on a weekly basis.

The dealer had plenty of opportunity to correct the problem on his own, but chose to ignore it instead. I prefer clean breaks. No worries, no regrets.

 

[TheToolMan]

My snappy guy will warranty anything, I have warranted mt grandpop's snappy tools that were real beat up, No questions asked, I just warranted a full set of flex sockets that were obviously used on an impact, no problem, Rust, No problem, Dull cutters, No Problem, Never had him deny me, If anybody needs something warranted let me know i will be glad to help out

 

[Pedro-snapon]

any dealer that refuses to do a warranty for flakes is stupid. I replace those in a heartbeat. If it has rust i tell my guys to take a wire brush and some oil to get rid of the rust and i'll replace it.

s-o warranty covers flaking everything except OBVIOUS abuse, any dealer who tells you something else does not deserve your business.

I would say bring me the tools and i'll take care of them for you but ... i'm quite a drive away from you

 

[billymade]

Pedro-snapon, are you a Snap-On dealer? If you are; can you please tell us the process that it takes for a dealer to warranty and send back tools to Snap-On; also, does Snap-On reject many of these and the dealer is stuck holding the bag and eating it? Why are dealers so resistant to the warranty issues and it is hard on their end to get this done? Do they get a credit towards more tools, money back for the cost of the replaced item or some other process to get money for the broken stuff..... sorry, for so many questions but this is one of the main issues with my Snap-On guy; hell, he's rejected so much stuff, I feel uncomfortable, guilty and almost embarrassed even asking for warranty stuff at this point! I'm not a money making customer and thats probably the issue.... Can we send stuff into Snap-On corporate, I would love to bypass my dealer all together...

 

[daveblank]

any dealer that refuses to do a warranty for flakes is stupid. I replace those in a heartbeat. If it has rust i tell my guys to take a wire brush and some oil to get rid of the rust and i'll replace it.

s-o warranty covers flaking everything except OBVIOUS abuse, any dealer who tells you something else does not deserve your business.

I would say bring me the tools and i'll take care of them for you but ... i'm quite a drive away from you

UPS makes you neighbors!