Too bad you couldn’t sell electricity to your neighbors.
He is providing electricity to the neighbors via net metering. It decreases the demand on the POCO. But it's POCO infrastructure. With net metering, they're crediting him $1 and selling that power for $1.
POCOs can change policy in TX, it's unregulated. That's what they did to me. I now get partial wholesale credit for power generated and they sell it to the neighbors at retail. It's a risk.
The warranty on the batteries is 10 years. The ROI is for the WHOLE system. So the batteries can still be doing 80% after 10 years and they will be "good". It really depends on my discharge/recharge count at that point. Getting two 14.3kWh batteries, they will each go to an inverter, total output from the inverters is ~105A, batteries can do 140A max. CPS is the local power co, and that isn't going to change in San Antonio, but the current net metering could change in the future.
If I were you (and I've installed 5+ PV systems), don't count on the long term warranty at all. The chances of your installer still being in business after 10 years is sketchy.
No one really knows how long these batteries will last, they haven't been around 10 years. It may depend on "cycles" (they are usually rated for X cycles). If you really want to take care of them, consider setting their peak charge conservatively (80%).
I'm all for these types of power backups. The usually switch so fast you wont even notice the power being out. That being said, 28kW @ 100A max continuous (being conservative), assuming they are 48V batteries: 100A * 48V * 2 batteries = 9600 watts peak output.. That's going to get you about 3 hours give or take.
9600 watts / 240V (AC) = 40A available (240V panel power)
Consider load shed devices or circuit priority. A power backup where you overload the inverters and they shut down is going to annoy you. You CAN always manually drop the loads (switch off breakers) and restart the system if power is down.
This system will work great (with managed loads) on temporary outages - which is most of what I get in TX. Won't do much for extended outages.
What I'd do is add a "manual charger" that can assist solar (via portable generator) direct to the batteries.... That's your multi-day power outage solution at lowest dollar. EG4 makes a charger than can be run by a generator, direct connect to batteries.. It's a few hundred bucks.