I installed a 20KW Generac on natural gas a little over 3 years ago. The third week it failed to start on it's weekly exercise ans Generac sent someone out and replaced the automatic choke assembly. The tech said it was a common problem and they have been retrofitting alot of them with a different design. No more problems till this winter when it failed to start due to over crank on exercise. Went out and manually started it and it has run fine after that. Should mention it was about 10 below that morning. The one thing I wish I could do is change the exercise time and lengthen it in the winter. 12 minutes is not enough when it's really cold out. It runs just long enough to build up condensation in the oil and turn it milky so I usually run it manually right after the exercise for another 20 minutes and the oil has been staying clear. I called Generac and they didn't see to be interested in the problem
We were only planning on running the furnace, one water heater and the generator. We have a propane grill, toaster oven, etc for cooking if needed. We will be able to run about 60-70% of the house with power, plus the well and furnace.
) and the generator fired right up. So 1 new battery and 1 new starter later, I have a working generator, and a spare starter.