Stanley tools-good customer service

[jeffmoss26]

Just thought I would share a positive experience.
I needed a replacement blade for a Stanley 33-312 tape measure and could not find one. I called Stanley's customer service and talked to a very nice representative to see if I could purchase one.
She searched around but could not locate a replacement, as they no longer sell them.
However, she was nice enough to send me a brand new tape measure for my trouble. I received it earlier this week. I am very pleased!

 

[Travisnd]

Nice, good to hear!!

 

[Davefr]

I agree.

I had a Compo Thane dead blow hammer with cracked plastic. I called Stanley, sent it in and had a replacement in about a week.

 

[absolutelybillsmood]

I've heard good things about their customer service, good to know its true.

 

[Richard Cranium]

it is nice to start hearing some good stories of great customer service, way too many bad stories...Thanks Jeff

 

[jim1987]

+2 for Stanley. They sent my dad some nice black hawk rats after some of his Stanley's were unusable and no longer made.

 

[Farmall450]

Great to hear!
And they're making some stuff in the US again.