Starting to not like Snap-On

[FoMoCoPower]

Had several listings on Ebay removed,and this is the reason I got: (this only shows 2 of them)

You recently listed the following listing:

170776850788 - Snap-On 3/8"-drive 12pt SAE Shallow Chrome Socket Set 11-piece 3/8" to 7/8"
170776853750 - Snap-On 3/8"-drive 6pt Deep Chrome SAE Socket Set 11-piece 1/4" to 7/8"


The listing was removed because it violated eBay policy.

Your item was removed because of a request we received from Snap-On Incorporated (US), a member of our Verified Rights Owner Program (VeRO), asking us to remove the item for:

- Listing(s) misrepresent manufacturer name.

If you have additional questions or concerns on why your item was removed, please contact Snap-On Incorporated (US) directly at:

[email protected]

Please allow 7 days for Snap-On Incorporated (US) to reply to you.

All listing fees associated with the removed item(s) have been credited back to your account.


The rights owner or an agent authorized to act on behalf of the rights owner, Snap-On Incorporated (US), notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law.




The misuse of a trademark is unlawful and against eBay's policies. A trademark is a unique sign (such as a name, word, phrase, logo, or symbol) that a company uses to uniquely identify its products or services. Trademark misuse includes potentially confusing comparisons to another branded item, selling counterfeit or replica items, and keyword spamming.

Guideline: If the listing you are creating contains the brand name or logo of a company, but you are not selling that other branded product, your reference to that other brand may constitute a trademark infringement. In such cases, you should modify the listing to delete references to that other brand or logo.
Listings that contain a misrepresentation regarding an item's warranty are in violation of trademark law. Information relating to the warranty of a product is considered material information and should never be misrepresented.

For more information visit the following Help page:
http://pages.ebay.com/help/sell/trademark.html
You may need to take a tutorial. The next time you sell, you may be asked to take the tutorial, if it's required. Once you've completed the tutorial successfully, please review your account status for any other possible concerns. If there are no other issues, you should be able to sell again.

To take the intellectual property tutorial, please visit:

http://pages.ebay.com/help/tutorial/verotutorial/intro.html

Please be aware that any additional violations of this policy may result in the suspension of your account. eBay understands that you may be concerned about this situation.Questions about the specific violation should be addressed to Snap-On Incorporated (US)

You can send an email to: [email protected]

The rights owner has created an About Me page that contains information to help you understand why removal of your listing was requested. For
more information about the rights owner, please go to:

http://cgi3.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=solegal

For more information on why eBay may remove a listing, please visit:

http://pages.ebay.com/help/sell/questions/listing-ended.html

Please be assured that your listings have not been targeted in any way. Although there may be similar items currently listed on eBay, we review all listings that are reported to us by eBay members or Verified Rights Owner (VeRO) program participants. We rely on reports from our members to help maintain the safety and security of our Community. We encourage you to report any items by using the REPORT THIS ITEM button on the listing so we can quickly remove any other items that should be removed.



Thank you for your understanding.

Sincerely,

eBay Trust & Safety team

 

[FoMoCoPower]

Soooo,apparently we are not allowed to sell used Snap-On items anymore???

 

[Davefr]

Usually these violations come from:

1. Copying ad copy directly from SO vs. writing the description in your own words.
2. Stealing images directly from SO vs. using your own.
2. Representing a manufacturers warranty.

Did your ad doing any of these?

 

[G1GRANDEUR]

Most likely Copy right.

 

[Skin]

im guessing you selected warranty :yes or otherwise mentioned SO's lifetime warranty. Thats why they usually get removed. Dont mention the warranty, simple.

 

[Syndicate]

Actually if you said warranty or if these were in fact blue point and not snap on or if you mention blue point by snap on. Yes there are several sellers who do it. No they do not catch all of them. Also if you imply any sort of thing like snap on will do blah blah blah or that they are guaranteed. We know they are, you just are not allowed to say that in your listing, because then you are guaranteeing that the company snap on will guarantee the product.

 

[iroc409]

Maybe because you just listed them as "Snap-On" instead of "Snap-On Incorporated (US)"?

 

[Toolhorder]

Just send those to me if you can't sell them. I'll give them a good home.

 

[RKA]

Well, my interpretation of the page below, you're not allowed to use the name, their pictures or any of their advertising material in the sale of your product. I wonder though...brand names are everywhere. It's how you describe a particular item, so what are you supposed to do?? If you don't mention the brand name, you're at a serious disadvantage to the other 10,000 people auctioning Snap On products. Or is Snap On faxing in 10,000 forms a day for all those other auctions? Part of it could be a specific objection on the basis that your item appears to be counterfeit. I don't know.

http://members.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=solegal

I have to say, eBay hasn't made it point and click easy for them. It seems they have to fax in a complaint for each item. Unfortunately these big companies have the resources to hold eBay accountable if they don't take some measures to help protect their rights, so this was how eBay appeased them.

So what did you put in the listing besides that title? Anything blatantly pilfered from Snap On's website or anything that might lead them to believe the item was counterfeit? Or do you think it could be the use of their brand name?

Funny thing is, on the bottom of that link, it appears they trademarked "Nothing Even Comes Close". Seriously?!??

One idea, if you don't know what triggered this whole thing, just put Snap ** into the description and the model number of the socket set and the rest of the description. I'm guessing they set up a generic search to give them a list of any auctions that contain any of their trademarked names in the list provided. So if you avoid showing up on their search, you'll stay under the radar.

 

[FoMoCoPower]

Usually these violations come from:

1. Copying ad copy directly from SO vs. writing the description in your own words.
2. Stealing images directly from SO vs. using your own.
2. Representing a manufacturers warranty.

Did your ad doing any of these?

1. I use all of my own descriptions.
2. I take all of my own pictures.
3. Never said anything about having or not having a warranty.

 

[FoMoCoPower]

The relisted items with the exact same descriptions and pictures:

http://www.ebay.com/itm/Snap-On-3-8...t=Motors_Automotive_Tools&hash=item27c3491a08

http://www.ebay.com/itm/Snap-On-3-8...t=Motors_Automotive_Tools&hash=item27c3491e8f

 

[Stephenw]

Maybe it's because you got the name wrong.

You used "Snap-On".

It's actually "Snap-on".

 

[Davefr]

1. I use all of my own descriptions.
2. I take all of my own pictures.
3. Never said anything about having or not having a warranty.

I see no reason for the Vero violation. I'd email SO and see what they say. Manufacturers sometimes screw up their vero complaints for non legitimate reasons. Maybe "genuine snap on" is what's bugging them - just a guess.

Unfortunately Ebay always sides with the manufacturers.

 

[RobertMo1988]

They did the same **** to me, I had a 3 piece ratchet set that ENDED and the buyer had paid already, 5 hours later they send me an email saying the listing is being removed. Buyer stil wanted the ratchets and basically i got a free 7 day listing on ebay with no fees.
An hour later after that they hit me with my second listing of some "vintage screwdrivers" that was about to end with 28 watchers watching it. really pissed me off because i never mentioned a warranty and always say these tools are sold as is, im not sure wtf they deleted it, so i reposted it for a 24 hour listing and it sold as bin.

Whats F***ed up is that they delete your whole listing. so unless you have what you wrote saved, you have to re-write your whole ad.

What i dont get is how they expect you to sell a snap on tool with out saying what brand or describing what brand tool it is. if they are going to delete a couple they might as well delete all 10,000 Snap on tool listings on ebay.

 

[Stephenw]

eBay, DeWalt, and VeRO...

http://www.pirate4x4.com/forum/showthread.php?t=210068

 

[Ed_EOD]

I had this happen to me a while back and it was likely because I checked the warranty block saying it had one. I also checked the new block, it was new condition but obviously I'm not a Snap-on dealer so I can't sell "new" tools.

You can use the Snap-on name and the name of the tool, but you can't use the description cut and pasted from the Snap-on site representing it as your own words. You just have to write your own description.

 

[ChrisF250]

I thought you couldn't use the hyphen

 

[Al Bundy]

My guess is it's because it is not clear from the picture that these are Snap-on sockets. They can't prevent you from selling their used products and using the brand name. But if it appears you are using their name to sell generic tools that's a problem.

 

[fordbroncodave]

just the way google and ebay work. always trying to screw someone over. all ebay does is step out of the way and start a conflict between you and whom ever.

 

[GoBlue]

I have had issues in the past from copying text and warranty specifics. I have sold a ton of Snap-on stuff since however without copying anything and have had no issues. Ymmv

 

[Snappy]

I've had some ads pulled too.Pisses me off. Sure, ebay tells you to contact Snap-on and wait up till seven days for them to tell you why they deleted it

 

[uart]

Honestly I don't see what was the problem with those ads. The only thing that I can possibly think of, is that you should have shown a close up (of the DD on rail set) that could be used to verify that they were genuine. Not only could this have allayed Snap-On's concerns that you might be selling sockets of unknown origin under their name, but it would be darn useful for potential buyers as well!

 

[Gixerfixer]

I have had this happen on a couple of occasions, EBAY removed an Onkyo CD player and a Pioneer tuner both reeling out the same old **** as they did with the original poster's complaint WTF its my property they have already made their profit when sold new, as long as I have not defaced their product/name it should be up to me as to who or when I sell it, I also know someone else who had the listing removed it was a genuine with receipt children's Red Bull jacket for the same reasons above absolutely crazy both of my listings were correctly spelt and totally accurate by the way

 

[camarotoolman]

Had the same problem, its because of the warrenty. Everone knows s o has a warrenty, just don't put in your listing.

 

[uart]

Had the same problem, its because of the warrenty. Everone knows s o has a warrenty, just don't put in your listing.

OP posted as link to the ads in post #11. There was no mention of warranty.

 

[ptschram]

Manufacturers do not want a secondary market for their products as they want to sell new product.

BTDT, have the nasty letters from Land Rover's intellectual property attorneys to prove it.

Too many lawyers sitting around with nothing to do but rack up billable hours surfing eBay and the 'net.

 

[Jbullfrog]

It is because you are charging sales tax. Snap-on doesn't allow retail sales of there products through anyone but their authorized dealers.

 

[SpiderGearsMan]

Manufacturers do not want a secondary market for their products as they want to sell new product.

BTDT, have the nasty letters from Land Rover's intellectual property attorneys to prove it.

Too many lawyers sitting around with nothing to do but rack up billable hours surfing eBay and the 'net.

yet they advertise to buy used cars at their dealers

 

[jonb347]

ya that! and snap on guys arent supposed to sell on forums or ebay either. my snap on guy will sell me "rare" stuff like certain colors and ill sell it for more than new on ebay (not on here, I like you guys to much!) and he will get all bummed he cant do it.

 

[Hootbro]

Snap On had one of my USA made Blue Point wrench sets pulled also.

Best I could figure was that my ad stated it was not to be confused with the new import made sets. I guess that miffed them.

It was also on the last day of the auction with only a couple of hours left and was looking to close out with a nice price. When I relisted and took the offending language out, that auction only got 2/3 of the original auction price. Snap On cost me money.

 

[znowaczyk]

Actually if you said warranty or if these were in fact blue point and not snap on or if you mention blue point by snap on. Yes there are several sellers who do it. No they do not catch all of them. Also if you imply any sort of thing like snap on will do blah blah blah or that they are guaranteed. We know they are, you just are not allowed to say that in your listing, because then you are guaranteeing that the company snap on will guarantee the product.

Had the same problem, its because of the warrenty. Everone knows s o has a warrenty, just don't put in your listing.

Technically speaking, their warranty is not transferable. It is a lifetime warranty for the original purchaser of the tool only.

 

[fordbroncodave]

just another good reason to sell your stuff at a reasonably good price on here via the classifieds section.

*no fees
*honest people
*direct contact to the seller/buyer
*more then 1 picture

 

[FoMoCoPower]

It is because you are charging sales tax. Snap-on doesn't allow retail sales of there products through anyone but their authorized dealers.

But I am required to do so by the state of IL.

 

[JimDon]

I'm starting to really really hate Flea Bay, Pay Punk and lawyers -- well, what do you call a thousand dead lawyers on the bottom of Lake Michiga? A good start,

Anyway, why don't you F--- with their trademark. List the item as
a S-N-A-P-P O-N-N wrench or ratchet, or whatever. In copyright law, which they are using as the basis of their complaint, the actual accurate spelling of the trademarked company name is what is getting their foot in the door in the first place. When you are using all those hyphens, and the all caps, you have changed it significantly and they cannot claim that spelling too. So they really have no claim to it. Anybody reading the ad is going to know it's snap-on, especially after they view the pix.