Stumped (pun intended)!

[machyoung]

I am looking for quality replacement parts for my Stihl chainsaw. All I can find on epay and amazing are off-brands, etc. Maybe they are fine, I am not sure. Does anybody know where to purchase either genuine Stihl or other high quality replacement parts (hoses, filters, etc.)? Thanks, Robert

 

[T45]

email the company

 

[kythri]

https://www.stihlusa.com/products/parts/

 

[MrGiggles]

Stihl is pretty adamant about using only brick and mortar dealers. Because of that, there isn't much to be found for OEM parts online.

Baileys has a decent line of aftermarket parts. Most are really pretty good, but things like air filters and fuel lines are best to get OEM.

 

[TomB19]

I have a really old Stihl 016. I'm pretty sure it needs a new cylinder an piston. It was overheated and seized. Then, it was given to me.

Any opinions on OEM vs jobber?

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[Bondo]

Ayuh,.... I use these guys for All my stihl power equipment parts,...

 

[moriboy]

You should be able to locate a dealer near you and get everything you need thru them.

 

[bmwpowere36m3]

Basically you can only get genuine Stihl parts from a dealer... sometimes you'll find parts on eBay being resold (YMMV). It *****, but it is what it is.

Aftermarket parts vary in quality.

 

[icthruu74]

If you can find a parts diagram you can google by part number. But I've had great service at the local dealer, the guys there know their stuff and were even able to figure out replacement parts for a long since discontinued saw based on what other models had similar parts.

That said I've used Bailey's and I've found OEM parts on eBay.

 

[gdocktor3]

I always thought Stens and other brands like that were just as good, possibly even the OEM for Stihl and other name brands? I, as a landscaper, always purchase Stens for my lawn mowers/equipment and have never had a problem. Either way, contact your local dealer.

 

[bulldogr6]

That's my main issue with Stihl, the proprietary parts system, why make it so hard for parts and service?

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[justme-]

They .Ake it hard because they want to ensure your saw is properly taken care of...quality parts not cheap knock off. They want to ensure you as a customer have a good interaction with a parts source, ie dealer, and ensure their dealers are supported which allowing online parts sales undermines.

No aftermarket company like stens is an OEM supplier to Stihl, or save 1 specific case I know of, anyone else. Those companies sometimes source OEM parts...carbs from Zama and Walbro for example. Otherwise they have simply stocked the latest China made copy of a part in the interest of providing a smaller service shop who is not a dealer for a specific brand access to parts compatible to fix customer equipment.

Fwiw, there are no piston cylinders available for an 016 now, the saw is obsolete. Piston may be available if they still use a compatible size in another engine, rings the same, but gaskets and cylinder are nla. Almost all 0series saws are obsolete and cylinders are nla.
Stihl aggressively pursues online parts sellers as its a direct violation of dealer agreements.




Source: Stihl trained tech in a dealership.

 

[machyoung]

Just trying to prevent the trip to the dealer. Can be a dangerous trip for me as I don't want a new saw, just parts to maintain mine. If you are catching my drift...

 

[icthruu74]

Many of the 0 series saws were carried on as the MSxx0 series and parts interchange. For instance an 036 is basically the same as an MS360. Thats not true for all of the 0 series though.

 

[TNBurban]

Just trying to prevent the trip to the dealer. Can be a dangerous trip for me as I don't want a new saw, just parts to maintain mine. If you are catching my drift...

Understood, but Stihl is committed to brick and mortar sales and service and I commend them for it. You don't have to go to the one it was purchased at. I would research the Stihl dealers around you and see who has the best reputation for service. Some have dedicated Stihl service techs who are there all day, everyday, and some don't. At least that's been my experience.

Just know that if you want to just buy a part it may take a few days for them to get it in as most dealers don't keep a large inventory of parts.

 

[justme-]

Many of the 0 series saws were carried on as the MSxx0 series and parts interchange. For instance an 036 is basically the same as an MS360. Thats not true for all of the 0 series though.

Very little of the current ms series has anything interchangeable with the old o series...cylinders and block design changed with that series change...there is some, but the parts most need..
Carbs (outlawed by EPA) and cylinders are not.

 

[machyoung]

Contacted Stihl USA from the phone number on their website. Took a minute to get to a "Tech", however told him which saw I had and which parts I was looking for and he rattled off the parts numbers post haste. Located the local Ace Hardware that is a Stihl dealer. Did have to order the parts and wait a couple of days to get them. No rush. Rather have the correct parts than cheap parts.

 

[Mandres]

For what it's worth I've found (most) OEM Stihl parts to be reasonably priced and a lot higher quality than the aftermarket versions. Fuel lines/filters in particular are definitely not worth cheaping out on.

If I were replacing a piston/cylinder I would look at aftermarket options but for small parts OEM is the way to go.