Definitely on their A-game, had to return some spark plugs, watched the UPS driver pick them up. They must have gotten lost in the shuffle in this fast paced "www" world. A second driver showed the next day, no plugs for him, driver picked up yesterday. I received no credit after a week, I called and they could not find them either and gave me the credit...
The only drawback, they have so many items you never know what they have till you spend some time on their site. I have 3 screens for my computer and a very large video card with about 6 open windows on their site and after a few hours booted me off...
