2manytools
Well-known member
that seems like it took too much work, and no animation. could have just used this emoji
Lowes
Sunex Deals @lowes.com
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that seems like it took too much work, and no animation. could have just used this emoji
Lowes
fourjeepin
Well-known member
No email but my order was cancelled. Not cool
zeekh
Well-known member
Same with me. I only order the torque sticks. Email would have been nice.
Those who's credit cards where charged, did you get a refund?
Slupie
Well-known member
My order for the Sunnex torque sticks was just canceled due to online price error,
Just got a email from the other order that I placed. "The KD Toolset you ordered on Lowes.com was incorrectly priced; therefore, your order for this item will be canceled and any charges for this item will be refunded to the original form of payment. This should be reflected within 7-10 business days based on your banking institution.
We apologize for this inconvenience."
I didn't think I was going to go through anyway but you never know. I've gotten better deals before I never had a problem.
We apologize for this inconvenience."
I didn't think I was going to go through anyway but you never know. I've gotten better deals before I never had a problem.
SILVERPLATE
Well-known member
Got the same email. Lowe’s still *****!
Caddybill
Well-known member
I ordered the 3/8 sunex impacts and got the cancelation
bas157
Well-known member
Well 2 of my orders that have a status as 'delivered' but never came apparently aren't coming since my credit card was credited back for the purchase price of both of those orders. No cancellation email though for these, only the KD order.
see pictures
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No email order showed delivered. did online chat they said the order was cancelled due to pricing error and they will issue a refund and send an email. but he didn’t know when that would be. Said he didn’t know what “team” was handling it or how i could contact them directly.
Wrenchinfool
Well-known member
Did anyone else get a survey on the orders they cancelled?
bas157
Well-known member
cdeer001
Well-known member
Possible hope for some people. 
I just got off the phone with the Lowes Cust Support (1.800.445.6937) about my Sunex order from July 1st.
The first call I made on the 5th. I was told there was a pricing error and Lowes was canceling the order. I never received a cancellation email from Lowes on the order.
I called again last night to check the status of the order as it is still in my order history online with a status of "delivered". The cust service rep told to call back during the day so that they could call Sunex to check the status of the order.
I called this morning and spoke with a Lowes cust service rep who told me my order was still active. He put me on hold and called Sunex to check the status. When I he got back he said that Lowes had received quite a few orders for the Sunex tools and that Sunex was working to complete the orders. No ETA was given.
So, either the CSR didn't know what was going on or I am chasing a unicorn or Lowes/Sunex might come through on this.
Your mileage may vary. LOL
I just got off the phone with the Lowes Cust Support (1.800.445.6937) about my Sunex order from July 1st.
The first call I made on the 5th. I was told there was a pricing error and Lowes was canceling the order. I never received a cancellation email from Lowes on the order.
I called again last night to check the status of the order as it is still in my order history online with a status of "delivered". The cust service rep told to call back during the day so that they could call Sunex to check the status of the order.
I called this morning and spoke with a Lowes cust service rep who told me my order was still active. He put me on hold and called Sunex to check the status. When I he got back he said that Lowes had received quite a few orders for the Sunex tools and that Sunex was working to complete the orders. No ETA was given.
So, either the CSR didn't know what was going on or I am chasing a unicorn or Lowes/Sunex might come through on this.
Your mileage may vary. LOL
Mctiger1985
Well-known member
Possible hope for some people.
I just got off the phone with the Lowes Cust Support (1.800.445.6937) about my Sunex order from July 1st.
The first call I made on the 5th. I was told there was a pricing error and Lowes was canceling the order. I never received a cancellation email from Lowes on the order.
I called again last night to check the status of the order as it is still in my order history online with a status of "delivered". The cust service rep told to call back during the day so that they could call Sunex to check the status of the order.
I called this morning and spoke with a Lowes cust service rep who told me my order was still active. He put me on hold and called Sunex to check the status. When I he got back he said that Lowes had received quite a few orders for the Sunex tools and that Sunex was working to complete the orders. No ETA was given.
So, either the CSR didn't know what was going on or I am chasing a unicorn or Lowes/Sunex might come through on this.
Your mileage may vary. LOL
You didn't get your refund yet?
cdeer001
Well-known member
No, no refund yet.
flying eyeball
Well-known member
yes, 12 days ago.
If I ordered more than one thing but not a crazy amount, AND they haven't refunded me, it would be worth playing the game and trying to get them to ship. With a refund and not really needing any of it, meh. I got my refund so not worth playing the game.
With all the refunds and seeing no products shipped, you may have a shot. They're not going to ship hundreds of stuff for that price but they might ship 5-10 of them to those who give them a nudge.
With all the refunds and seeing no products shipped, you may have a shot. They're not going to ship hundreds of stuff for that price but they might ship 5-10 of them to those who give them a nudge.
It took a call before Lowe's initiated the refund on my order. Mine was in the delivered status.
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see pictures
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Third call to lowes, guy today said he processed the refund and I should recieve an email within 2 days.
I got told that bs Monday when I called about my order. Friday is here and no email and still no refund for me.
Lowes blamed the vendor for canceling then after I told them it was a pricing error, the representative admitted Lowe’s canceled the order. Then tried to switch me craftsman product, kept me on the phone for half an hour finally saying he has to submit to the proper department for a refund and would get a email in two days.
I have never really been a frequent Lowes customer but they seem shady. I am ok with a pricing error but charging a credit card for an order they never plan on fulfilling is not right. Then no emails about the canceling and no refund. After my customer service call, it seems more like a bait and switch scam.
unknownroad
Well-known member
Geez, at first I was jealous that I saw the "deal" too late and the site had stopped processing orders correctly... now I'm relieved. Lowes never seems 100% on the ball with the whole website thing- starting to think they picked up some of Sears' IT folks along with the Craftsman brand.
see pictures
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For anyone having trouble getting your refund after your call press 1 to do a survey about your call. press 0 and explain that you haven't gotten your money refunded. I did this and within an hour got an email that my refund was finally processed.
uncwstudent
Well-known member
I have had the same problem. I have now called four or five times and have had to jump through an amazing amount of hoops to get this charge refunded. I finally got them to refund half of the order and they state that they are working on the other half. I'm sure that I will have to call again.
At this point, I am no longer shopping at Lowes. This is absolutely ridiculous. I have never had so much issue getting a refund from a retailer. And their customer service is atrocious. I'm sticking with Home Depot and Ace Hardware at this point.
At this point, I am no longer shopping at Lowes. This is absolutely ridiculous. I have never had so much issue getting a refund from a retailer. And their customer service is atrocious. I'm sticking with Home Depot and Ace Hardware at this point.
At this point easier to call your credit card and dispute the charges. I wish they would have sent me a survey I would love to give them my opinion
cdeer001
Well-known member
Just got off the phone with Lowes Cust Service. Looks like I'm getting the refund as well.
I was hopeful for the tools. Spoke with a really nice CSR who called Sunex again to inquire about the status of the order. It seems Sunex now canceled the order for "Technical Difficulties". The CSR offered, after speaking with her manager, to place the order again, same discounted pricing, after canceling my current order. I said sure, run with it.
But..........wait for it.......... wouldn't you know that Sunex is no longer available to order form Lowes.
So, end result - no Sunex for me but I did get some discount code to apply to my next Lowes purchase.
I was hopeful for the tools. Spoke with a really nice CSR who called Sunex again to inquire about the status of the order. It seems Sunex now canceled the order for "Technical Difficulties". The CSR offered, after speaking with her manager, to place the order again, same discounted pricing, after canceling my current order. I said sure, run with it.
But..........wait for it.......... wouldn't you know that Sunex is no longer available to order form Lowes.
So, end result - no Sunex for me but I did get some discount code to apply to my next Lowes purchase.
Mctiger1985
Well-known member
Isn't that a good way to get your Cc blocked by Lowes? I've only had to do a dispute once, and sure enough that company blocked my CC.
2manytools
Well-known member
I could see that if the person didn't have a legitimate claim. If Lowe's wants to not do a return, then dispute the chargeback, they are just asking for a frontpage story on The Consumerist.
Or cancelled by your CC company, IF you have "too many" disputes.
Some of the CC companies, notably Discover, also report the dispute to the credit reporting companies and it can affect your credit score.
I don’t want to turn this into credit card debate I have had to dispute charges a few times mostly for fraud and never had it show up on credit karma. And if one of my cards got blocked by a merchant I have plenty of others. But I’m not going to waste my time fighting for a refund if after a week they don’t return it call up my credit card provider and let them fight it.