Tekton tool warranty

[RPH]

I had a torque wrench take a dump. I took a picture of the unit and filled out the warranty claim via email. After a couple questions from Tekton my new torque wrench showed up at the house. In less than 72 hours, they my not be the snap-on equivalent but with the that kind of service their hard to beat. By the way this is the first Tekton tool to fail and the sone has a boatload that he uses on the farm. I would recommend the line to people looking for average guy garage work or for those that are starting out. Good tools at fair prices, above average customer service.

 

[RPH]

It wouldn’t catch and lock when trying to torque a nut. I’m going to do a post mortem on it today. It would feel good when using it your hand but any sign of real work it would slip.

 

[Empty Pockets]

I have a few Tekton tools, never a failure. From what I have heard about their customer service, I wouldn;t hesitate to buy more

 

[joebachor]

Some of the tools I use professionally , day in and day out, are from Tekton and I absolutely love this company and their customer service. I especially like their American made pliers and their impact sockets.

 

[IlliniPack]

Another +1 for their customer service! Had a screwdriver that the corner of the blade chipped off (not sure how), but they asked for a pic and two days later I had a replacement.

 

[Buckgnarly]

Just to pile on the praise...

https://www.garagejournal.com/forum/showthread.php?t=371328

 

[Locker537]

I've been happy with everything Tekton that I've purchased. I really like the 3/8" complete set I have. It's my go to.

 

[HanShotFirst]

Tekton is one of the good ones.

 

[CobraRed]

Tekton is the business when it comes to warranty, and since they started focusing on Taiwan their quality really is up there on many items. Only thing that's close ease wise is Astro who i sent a PM to on this board and had the replacement 2 days later. I've also just texted their customer service a picture in the past while I was on break 20 mins after breaking the tool. Doesn't get much easier than that.

 

[ThatSickRip]

I just purchased a bunch of their stuff based on their prices. I wasnt aware of their great warranty and customer service until just now. Needless to say, Im even more excited now to get the tools based on what Ive just read

 

[Ign]

Looks like Tekton is still on sale at TSC and thru Xmas they’re shipping basically anything free. I posted in hot deals yesterday:
https://www.garagejournal.com/forum/showthread.php?t=376718

 

[ThatSickRip]

Looks like Tekton is still on sale at TSC and thru Xmas they’re shipping basically anything free. I posted in hot deals yesterday:
https://www.garagejournal.com/forum/showthread.php?t=376718

I looked at that yesterday for some torque wrenches and Amazon had them beat on pricing. I went back to Amazon today, and theyre up $10

 

[trekgod3]

I have this monster Tekton torque wrench and it's awesome for the price

https://www.amazon.com/TEKTON-24340-2-Inch-ft-lb-33-9-338-9/dp/B00C5ZL1NS

 

[merlin1952]

Home Depot on-line usually has some decent prices on Tekton. Currently that 24340 torque wrench is $53.58. Shipping is free on orders over $45.00 and you can always get it shipped to the store at no charge.

 

[4 Ever-Fish N]

I recently purchased some Tekton ratchet wrenches. Haven't used them much but glad to hear they have a good warranty.

 

[Ji m]

I have this monster Tekton torque wrench and it's awesome for the price

https://www.amazon.com/TEKTON-24340-2-Inch-ft-lb-33-9-338-9/dp/B00C5ZL1NS

I paid $57.80 for this same wrench in March on Amazon so $53.58 is a decent price.

 

[Ign]

I have this monster Tekton torque wrench and it's awesome for the price

https://www.amazon.com/TEKTON-24340-2-Inch-ft-lb-33-9-338-9/dp/B00C5ZL1NS

Home Depot on-line usually has some decent prices on Tekton. Currently that 24340 torque wrench is $53.58. Shipping is free on orders over $45.00 and you can always get it shipped to the store at no charge.

I paid $57.80 for this same wrench in March on Amazon so $53.58 is a decent price.

............and it's $50.99 at TSC right now with free shipping:
https://www.tractorsupply.com/tsc/product/tekton-1-2-in-drive-click-torque-wrench-25-250-ft-lb?rfk=1

 

[impactsocket]

I usually by Craftsman because you can take the broken tool back to the store for a new one but now my local Sears store is closed and Lowes is far from my house.

Do you have to ship back the broken tool after you receive the replacement? Do they send you an envelope or box to ship the broken tool back or do they give you a return label or do you have to pay for the return shipping on the broken tool?

 

[M6erfan]

Usually they just request a pic of the broken tool via email and send you a new one.

 

[impactsocket]

So, you do not have to ship back the broken tool after you receive a replacement?

I usually return broken tools to a physical store or tool truck.

 

[vssjim]

No you don't have to send back anything just file out the online form with a photo and they send you a replacement

 

[LB-1911]

I usually by Craftsman because you can take the broken tool back to the store for a new one but now my local Sears store is closed and Lowes is far from my house.

Do you have to ship back the broken tool after you receive the replacement? Do they send you an envelope or box to ship the broken tool back or do they give you a return label or do you have to pay for the return shipping on the broken tool?

Start Here -
Tekton tools are Always Guaranteed®. Once a tool becomes yours, we're available to help you no matter where you got it or how long ago. Our guarantee has no time limits and no fine print—just personalized solutions. Shipment of replacement parts is always on us.

Source of above and more @
Request a Replacement / Send us a photo

 

[sreeb]

Tekton will ask for a picture but not ask you to return the broken tool. The picture is probably to verify that you own the tool.

Sunnex did the same.