oldschoolcraft
Well-known member
I spend a lot of time researching tools on the internet to buy. I'm very picky because I have limited space, like to assemble mobile toolkits in specific containers with size limitations, and have OCD about skipped sizes. Of all of the tool brands, Tekton is miles above every other tool company in 2024. If you haven't been to their website, I encourage you to check it out. If you're a competitor, I encourage you to copy Tekton's website user interface.
The website is super clean, and it's easy to find exactly what you want in a few clicks. Not buried under multiple layers like most other sites.
You want a wrench? Click on wrenches, the button is right on the top of the screen. One single click and you have all of the wrenches. Other sites are 5 to 8 clicks to see the wrenches. I'm here to buy tools. I'm not hear to read your mission statement. Tekton gives me exactly what I want on the top of the main website.
You want a specific type of wrench? On that wrench page, there is big buttons for each sub category of wrench. Very easy to see and pick what you want.
You want to know if the wrench will fit in your wrench organizer? Scroll down, here's the thickness, length, and 37 other measurements of the wrench. Not in general, of each wrench. Click on the wrench's size, and see all of the dimensions of that specific wrench. Or socket, or any other tool. Every single dimension.
You hate skipped sizes? You want to have ever integer sized wrench or socket for fasteners that dont yet exist? They got you. 37mm? Do you even know why you want a 37mm socket? Neither do they, but they'll sell it to you.
Do you like it when US Tool Companies slowly start outsourcing their production overseas? No, you hate that? How about the opposite then? How about if the tool companies starts making tools overseas and uses the profits to gradually build US-based production? They now make four way angle wrenches, pins, punches, chisels, and screwdriver handles in America and are working to expand. They're also making tool carts and drawers in Canada.
How do you feel about warrantying your broken tools? Do you like to get the entire set of wrenches to bring to a store because they dont warranty single wrenches? Oh you lost 1 of the 15 wrenches of the set, and so you voided the warranty on the other 14? Do you like digging up the receipt to bring to the store? Do you like mailing broken tools back, finding a box and printing a label? No? Okay how about take a picture of the broken tool and email it to them and they'll send you a new one.
Do you like to be confused why a product is on clearance, whether or not it's been discontinued? No? How about if the website showed you exactly what was discontinued, why it was discontinued (to consolidate the line or to improve the design into a new version), and when it was discontinued. And how about a direct link on the clearanced item page to the redesigned new product, so you can decide if you'd rather get the new one? Done.
Do you like to buy stuff on Amazon and know it's genuine and also get to maintain the warranty? And do you like to not pay higher than retail price on Amazon? Amazon stocks Tekton tools at retail price with prime delivery. Ships and sold by Amazon.
I admit I lack experience with the quality of their tools, many here say put them in a mid-tier category alongside Gearwrench, Icon, and Vim. But their website and business practices are the highest tier of any tool company at the moment.
My one criticism is their 10% rewards program. I despise rewards points and programs. I would much rather than reduce the price by 10% (or maybe the math works out to 9%) then to string me along to get the discount. I understand why they do it, and everything else about them is so fantastic, it's hard to get mad at it. There's no such thing as "free", they initially overcharge you relative to the profit margin they want to make, and give you back that price increase as a reward on the next purchase.
The website is super clean, and it's easy to find exactly what you want in a few clicks. Not buried under multiple layers like most other sites.
You want a wrench? Click on wrenches, the button is right on the top of the screen. One single click and you have all of the wrenches. Other sites are 5 to 8 clicks to see the wrenches. I'm here to buy tools. I'm not hear to read your mission statement. Tekton gives me exactly what I want on the top of the main website.
You want a specific type of wrench? On that wrench page, there is big buttons for each sub category of wrench. Very easy to see and pick what you want.
You want to know if the wrench will fit in your wrench organizer? Scroll down, here's the thickness, length, and 37 other measurements of the wrench. Not in general, of each wrench. Click on the wrench's size, and see all of the dimensions of that specific wrench. Or socket, or any other tool. Every single dimension.
You hate skipped sizes? You want to have ever integer sized wrench or socket for fasteners that dont yet exist? They got you. 37mm? Do you even know why you want a 37mm socket? Neither do they, but they'll sell it to you.
Do you like it when US Tool Companies slowly start outsourcing their production overseas? No, you hate that? How about the opposite then? How about if the tool companies starts making tools overseas and uses the profits to gradually build US-based production? They now make four way angle wrenches, pins, punches, chisels, and screwdriver handles in America and are working to expand. They're also making tool carts and drawers in Canada.
How do you feel about warrantying your broken tools? Do you like to get the entire set of wrenches to bring to a store because they dont warranty single wrenches? Oh you lost 1 of the 15 wrenches of the set, and so you voided the warranty on the other 14? Do you like digging up the receipt to bring to the store? Do you like mailing broken tools back, finding a box and printing a label? No? Okay how about take a picture of the broken tool and email it to them and they'll send you a new one.
Do you like to be confused why a product is on clearance, whether or not it's been discontinued? No? How about if the website showed you exactly what was discontinued, why it was discontinued (to consolidate the line or to improve the design into a new version), and when it was discontinued. And how about a direct link on the clearanced item page to the redesigned new product, so you can decide if you'd rather get the new one? Done.
Do you like to buy stuff on Amazon and know it's genuine and also get to maintain the warranty? And do you like to not pay higher than retail price on Amazon? Amazon stocks Tekton tools at retail price with prime delivery. Ships and sold by Amazon.
I admit I lack experience with the quality of their tools, many here say put them in a mid-tier category alongside Gearwrench, Icon, and Vim. But their website and business practices are the highest tier of any tool company at the moment.
My one criticism is their 10% rewards program. I despise rewards points and programs. I would much rather than reduce the price by 10% (or maybe the math works out to 9%) then to string me along to get the discount. I understand why they do it, and everything else about them is so fantastic, it's hard to get mad at it. There's no such thing as "free", they initially overcharge you relative to the profit margin they want to make, and give you back that price increase as a reward on the next purchase.
