Tekton

[motoretro]

Hmm, is the honeymoon over? I shot them two e-mails over the last 30 days on different subjects through their system and never received a reply of any type.
A little concerning as I have some of their tools.

 

[zendriver]

Did you try to call them?

Maybe like many businesses on planet earth these covid days, covering customer support is more trying, than in the past.

 

[lardy1]

I've emailed a couple inquiries and it took some time to hear back. I haven't heard any warranty complaints, though.

 

[Lesserstore]

Last week I ordered a punch set and I received a duplicate, so I emailed them and less than 20 minutes they sent me a reply saying that they were going to send me the correct punch. So I would do as Zendriver says- call them. Computers make our lives easier; say that enough times and you'll believe it some day.

 

[Taco Truck]

I've had them to forget to send out a tool pre Covid. They've got good customer service, but it's far from perfect.

 

[Dave.R]

Hey Motoretro- Please use our Warranty request form at the link below for help.

www.tekton.com/tool-help

This will ensure a case gets created and we can help you out.

Thanks!

Dave

[email protected]

 

[motoretro]

Hey Motoretro- Please use our Warranty request form at the link below for help.

www.tekton.com/tool-help

This will ensure a case gets created and we can help you out.

Thanks!

Dave

[email protected]

Neither were warranty requests, one was a question about a backordered item and the other was a tool operational question.
Thanks regardless

 

[Dave.R]

Please email me directly and I will see that your questions are answered.

Dave

[email protected]

 

[motoretro]

Please email me directly and I will see that your questions are answered.

Dave

[email protected]

I appreciate the offer. I ended up ordering the back ordered tool from Amazon and it'll be delivered tomorrow. The other question was regarding a 1/4 drive Torque Wrench, I figured the issue out (1st time use) and fixed it.
Thanks regardless,
G.