Hi Bob, Yup I'm terribly disappointed. Even their own field people told me the sales people over promise and leave it to the installation guys to try to meet expectations. In their case they said they'd have no problem working on our roof that has lightweight concrete tile roofing.
On the first day the installers showed up (late by a couple weeks - over promising) and saw it they called in to tell their bosses what we had and were told to do the work and tell us they would replace any broken tile. They did but of course they couldn't find exact matching tile in color nor size. Multiple times of having to go find some took months - jobs were stacking up and not enough installers to do the work! The "final" work was only done about six weeks ago and we have been waiting since to get a final inspection - which the contractor has to arrange as they pulled the permit. In the middle of that, many many texts and calls to the finance company revealed the solar company wasn't able to keep up and is being replaced. We're in the middle of that now.
We WILL get this resolved and in the end it will work but it's going to extract much frustration. I am trying hard not to allow myself to get too worked up/angry about it. Not worth having a heart attack over. The technology is solid but where the rubber meets the road is the problem. As I write this it is raining HARD. No, not SoCal hard, REALLY hard and it's been going on for weeks. They're using the "atmospheric river" terminology which isn't as much hype as others might think. Tomorrow's news will be filled with floods, down trees, power losses.
