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The Putter

heybret

Member
Joined
Apr 28, 2011
Messages
8
I found a cool story that this group might appreciate so thought I'd share. Typically, I try to support American companies when it comes to buying tools or anything really, however I made an exception for this one. I'm in no way affiliated with them and understand a pair of scissors probably doesn't make it into every ones tool box...

It started when I stumbled across this youtube video showing one of their employees their process for making a pair of scissors...

I thought what the heck, I'll order a pair... How often to you actually get to see someone really making something. A few days later I got a series of three e-mails from them. Apparently, I wasn't the only one that thought it was cool...

Order Update #1
Dear Madam or Sir,

Firstly, may we thank you VERY MUCH for ordering a pair (or more) of our Hand-made in Sheffield England, Ernest Wright and Son Limited scissors.

Secondly, may I please take a moment to explain our current situation.

As you doubtless know, Shaun Bloodworth’s film “The Putter” was uploaded to the internet on Monday 23rd June. We had been very much looking forward to seeing this film, if purely as an educational exercise documenting the immense skills of the ‘putter-togetherer’.

What we might not have expected was that Shaun’s own amazing skill, coupled with the gorgeous sound work from The Black Dog (wow!), would make such a beautiful and sensory-encompassing experience of something we just see our Cliff and Eric do every day.

And what we REALLY didn’t expect was for this film to go ‘viral’! This was not a ‘commercial launch’ by any means at all; so much as Shaun merely uploading the film for us back here in the factory to see. The power of the internet is truly an incredible and awesome thing.

This has rather caught us at an ‘interesting’ time. We have not been doing particularly well for a number of years as a business and have worryingly dwindled in size. Recently we actually had to make further redundancies and at a few times have thought that the end was truly nigh for Ernest Wright’s altogether. Cheap scissors are ubiquitous; no-one seems (seemed!) particularly interested in how scissors are made any more, and hardly anyone understood paying the price for a good pair - regardless of how we have ever tried to explain it. (Enter Shaun and “The Putter” - and what a benefit, hopefully, to us all!)

There are now just the five of us here in our little business:

Cliff and Eric are our putter-togetherers, although Cliff does the vast majority of the putting whilst Eric is also a skilled hand-grinder and finisher. Eric’s hands are actually those seen working the ‘insider’ machine in The Putter, linishing the inside of the bows (handles) with sparks flying in either direction. These two are both working through retirement years now - purely helping me to keep something we feel is so important, alive.

It would be remiss of me not to mention Ian, who eventually only retired last autumn (2013). All three can be seen here together by the way in a 2012 BBC documentary -

These chaps have never earned too much – and there honestly hasn’t been too much to earn for a while. But they work hard; so very, very hard. And until around about this Tuesday, they had incredibly little appreciation for their life’s devotion to their craft. I am genuinely so touched that they are finally getting a mention, they so thoroughly deserve it.

We also now have young Jamie and Ryan, who are ‘the young blood’ apprentices and have been with us for around two years now. They began by learning tapping, grinding, then linishing, and are now slowly learning the full art of putting-together themselves - although not at all yet commercially. Practice will one day hopefully make them perfect.

Finally I am the managing director, van driver, salesman, go-fetcher and hopelessly-part-time receptionist. Ernest Wright was my great-grandfather, who formed the company in 1902. I took over when my father almost decided to close the business in 2012, and have since made it my mission in life to save these skills and their type - particularly in Sheffield, the hometown I am so very proud of.

-

So. Basically after a very long spell of quiet, since around Tuesday morning last week we have been suddenly inundated. With (gratefully) telephone calls, emails, tweets, views, messages, letters and (very gratefully) individual orders. I am honestly struggling to keep up at the moment. The telephone system has crashed and my inbox cannot download fast enough.

Regardless my aim is this: everyone who has ordered a pair of Cliff and Eric’s wonderful-handiwork scissors will receive them; as speedily and safely as is possible.

Ironically Cliff had gone off a well-earned holiday on Monday, and will be sitting in a deck chair in Filey or somewhere for the next week yet - hopefully wondering why on earth he is being asked for an autograph! He knows nothing about his new-found ‘internet popularity’, although he will be completely shy and modest about it as always when he finds out. Only Shaun’s down-to-earth and inconspicuous approach led him to be even filmed in the first place. Regardless I’m sure he will be pleased he can “learn some more” and get cracking with his hammer upon his return.

I cannot honestly promise how long these scissors are going to take to get to you at the moment! we haven’t yet worked out how many of each type are even required. Then they take a little while to be made – but you might know that now! One thing we won’t do, because Cliff and Eric would refuse every time, is to ‘do a rush job’. Your scissors might not always look quite perfect either, but that’s not what we 100% care about. Every pair might have a tiny mark, a scratch, a blemish or even the odd hammer dent, but that is precisely because they are hand, and not machine, made. They are made to be used, not looked at, is our opinion. What we concentrate on more than anything is that they work. Perfectly, every time. I actually reckon you that you can see that in Cliff’s face though, I’ve seen that a thousand times off-camera too.

We are working on strict order-date basis. I am hoping to keep up with at least broadcast emails for the next week until we see how much of a potential flash-in-the-pan this may be. It would be sadly more ironical than anything if this great new interest hurt us rather than helped, so please give me some time to address this situation properly? Meantime we have managed to send out quite a lot of orders already but the previous held-stock is now very low and new orders are still arriving! The lads are certainly preparing to get busy - apart from poor oblivious Cliff in his deckchair at the moment of course.

If orders are going to take more than one month to arrive, I will try to let you know in the next week? I hope that’s ok, it is honestly the very best we can do for now!

If you would prefer a refund, of course I understand completely. Please email me by reply to **** with the title just “REFUND” and at least your order number (usually 4 digits) in the text. I will then get to it as soon as I also can.

Meantime THANK YOU so much, both to old followers and many new friends, for this amazing and wonderful support. This might be our chance for once to shine again. I will try my level best to reciprocate as much as I possibly can.

Yours with kindest regards,

Nick.

Nick Wright
Director

Ernest Wright and Son Limited
www.ernestwright.co.uk
 
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heybret

Member
Joined
Apr 28, 2011
Messages
8
Order Update #2
Dear Madam or Sir,

It has been an eventful week again here (except of course for the still-unaware Cliff)! - but I did promise an update from the email below; so here we are:

I must thank the many WONDERFUL people who have messaged with their incredible support over this unusual time for our company. I have received at least a hundred emails from many extremely kind and understanding people, offering their willingness to wait for their scissors if a delay situation is unavoidable (or even if not!). “Take your time” is a phrase I have read more a few times, which is lovely and also highly ‘in the spirit’. Whilst I simply have not had the time to write back individually, many messages have left me feeling quite emotional indeed. I’m sure you know who you are, and I thank you from the bottom of my heart.

Many many others I have not even heard from, which I also take as a further possible show of support. Either way I have had precisely three requests for refunds so far, and each with very good reason and even an apology.

Meantime we have deduced one thing at least here: this ‘internet sensation’ appears to have been a fairly brief surprise, and our website visit levels have dwindled roughly back to their usual traffic already. In some way almost a blessing at this precise moment.. but in other ways maybe more a long-term misfortune. At least you may certainly feel like part of a select ‘club’ of stakeholders now, I’ll put it that way!

We have further sadly deduced that we are short on the Traditional Kitchen Scissors featured in “The Putter”, which are of course the main item that many of you kind people have ordered. I believe this is going to become the crux of a problem.

We are too also behind on a couple of other items, namely General Purpose Scissors (particularly the 7”), the Thread Snips, and a few Left-Handed Dressmaking scissors, although we do hold the forgings (raw stock to be worked on) for all of these. I believe these orders will all be fulfilled within a month maximum, along with any others. It is only the Kitchen Scissors which pose a real problem.

Here is the story: I recently borrowed and spent £15,000 on a large number of forgings for both 8-inch and 10-inch Dressmaking/Tailoring Scissors and Shears, which was a pretty large investment move for our business. These products appeared to be our best-sellers in a popular marketplace and one in which we seem to excel. Dressmakers, tailors, quilters, knitters, stitchers and embroiderers are all people that genuinely do love their scissors, and they also seem to really like ours! So this was the area we were going to concentrate upon.

I was not, however, at this point expecting a great demand on Kitchen Scissors! and the forgings for those were already growing fairly low in numbers. ‘Forgings’ are what we buy in, the raw product (as seen hanging right at the start of “The Putter” film) before Cliff and Eric, Jamie and Ryan work their special magic upon them. To purchase more of these now I have to buy 3,000 kitchen scissors forgings as a minimum order. The pattern is completely unique to our company and 3,000 is the forge’s minimum order volume. This order will cost around £15,000. I still have not managed to get the number quite correct but we are roughly short by around 200 of these kitchen scissors at the moment for these recent internet orders. This means either somehow finding and spending £15,000 to continue… or refunding around £8,000 in unfulfilled orders and ceasing the product henceforth.

I have thought the options through again and again the last few days. In the end if you do not mind I am going to leave it up to the public vote? I will take a consensus of opinion from any replies to this email and see what the general feeling is?

Ironically if we had received exactly double the purchases from this surprise internet adventure, it would have forced the argument and I would have had no option but to re-invest. But again we are where we are! If anyone would prefer dressmaking scissors instead by the way, we have thousands!!!

A final point (and I don’t know what to make of this one myself!): PayPal have actually seized and frozen our PayPal account for now with all the order money still in it, apparently due to “Unusual Activity”. They can say that again I suppose, but this really isn’t helping any of us at all at the moment. I am hoping to get this problem sorted out early next week pending their ‘investigations’.

Regardless, again might I please ask that if anyone wishes for a refund: please email me henceforth with the title ”REFUND” and at least the 4-digit order number in the text. As soon as the PayPal issue is sorted out I will respond to this immediately.

Yours with kindest regards again,

Nick.

Nick Wright
Director

Ernest Wright and Son Limited
www.ernestwright.co.uk
 
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heybret

Member
Joined
Apr 28, 2011
Messages
8
Order Update #3
Dear Madam or Sir,

Whilst my second update has also already generated a large number of kind responses (all again VERY positive!) I did need to update the method of communication as I also received a lot of error reports. Hopefully you will all be receiving these emails now.

I would also like to clarify a few points raised:

1. Even from the responses I have received already it is very clear that WE ARE SIMPLY GOING TO HAVE TO FIND A WAY of buying the Kitchen Scissors forgings, and continuing with our making of this product!!!

2. Therefore ALL offers of purchasing more items are VERY gratefully received!!!

3. I did not phrase the suggestion regarding 'switching' to dressmaking scissors very well! Whilst I know people are really trying to help us, changing orders in our internet system is going to be very difficult en-masse! I think the best solution for anyone wishing to CANCEL OR CHANGE an order to simply send me an email marked simply "REFUND" in the title and at least the 4-digit order number in the text for their previous order, which I can then cancel and refund. You may also of course re-order whatever you like from our website again! - remember it is only the Kitchen Scissors which are likely to experience delays.

4. If you are buying scissors for use in the kitchen, no other product will really be a suitable replacement! These are our only Stainless Steel product - which can better withstand dishwashers, moisture, salt, and wet standing conditions. Our other products are made from Carbon Steel - we feel this holds its edge and blade longer for specific applications like cloth-cutting, but these products do usually require drier situations and a little bit of TLC!

5. The Kitchen Scissors are exactly the same item as the All-Purpose Scissors! The separate mentions on our website were merely to help people in finding a suitable product for their searched requirements. Besides, these genuinely are all-purpose scissors!

6. I am concerned about the PayPal account being temporarily disabled as much as you may be yourselves! However the very worst that can happen is that PayPal do not re-instate our account and you will receive a 100% refund from them. Therefore I do not feel that ordering more items is a worry or particular danger, but I will be updating on this early this coming week.

7. Buy, buy, buy - sell, sell, sell! If we are to continue with the kitchen scissors we will need ALL the support we can get. We will also be extremely grateful indeed!! I will obviously keep everyone updated should I experience any problems with other product lines at any point - but usually speaking we can source these, make these and just keep send them out as usual.

8. We have had problems with poor 'on-line reviews' in the past, usually due to my own mismanagement of particular stocks and delays. I don't believe any poor reviews have ever referred to any fault in the scissors themselves. If you receive your scissors and you are happy with them, please review away and let people know!! However if of course there is a problem AT ALL please contact me first by email (subject "PROBLEM") to give me a chance to rectify any issues. Thank you!

9. Our website has a system for preventing spam-bots from registering, you should have received an email with a 'verification code'. If this has not happened and you cannot log back into our website, please email me with the title "WEBSITE VERIFICATION", and your email address used to register in the text? I can then attend to these asap.

10 and most important: THANK YOU. Thank you once again for all this support! It really is quite emotional and heart-warming in a period when I thought the world had genuinely forgotten us and our little company and its skills. I have always firmly believed that the customer should be able to connect with the craftsman - but to see this happening in this international manner for once is a truly amazing thing.

Ok, I think that's it just for now. I will continue my work on the PayPal account issue and I will be in touch again very shortly. Again if these emails are annoying you, please unsubscribe using the link below.

Yours with kindest regards,

Nick.

Nick Wright
Director

Ernest Wright and Son Limited
www.ernestwright.co.uk
 
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