stroh
Well-known member
Just checked today and it is up!!! Now I can order mote Williams goodness!!
The Tools Delivered Site is back up!
- Thread starter stroh
- Start date
beelsr
Well-known member
and backup....
I got tired of the up-down-up-down of the Tools Delivered site. One of the honchos from Tools Delivered used to frequent GJ but he has not been around for some time.
Industrial Supply Company - Denver also carries Williams Tools although the prices are about $1.50 higher per item. Placed my Williams order several days ago and it shipped today.
Industrial Supply Company - Denver also carries Williams Tools although the prices are about $1.50 higher per item. Placed my Williams order several days ago and it shipped today.
softailgarage
Well-known member
That is what everybody was raving about?
Looks like a pretty weak site to me, just another ebay seller
Looks like a pretty weak site to me, just another ebay seller87FoRunner
Well-known member
Word.
thejudges69
Well-known member
worked for me
kc-steve
Well-known member
Interesting. It kinda makes me wonder if they might be experiencing a Denial of Service (DOS) attack. I hate to see anyone having a DOS attack even if they are competitors.
Steve
Steve
mrbreezeet1
Banned
So, any more news on the company?
bobbyrae
Active member
Re: The Tools Delivered Site is...?
As of the time of this post, it says that it is temporarily closed for relocation.
As of the time of this post, it says that it is temporarily closed for relocation.
ToolsDelivered.com
Well-known member
- Joined
- Mar 22, 2011
- Messages
- 61
ToolsDelivered.com will be up again online before the end of September. We will have many many improvements initially and over the next few months!
As an explanation for being down so long because of our move:
1) Our new location had a fire before we moved in an after we canceled our lease in Colorado causing structural damage to the building. The building has had to be 100% gutted due to this.
2) Our new location is actually in a historic district and requires unusual permitting and approval by various committees and code enforcement officials which takes time.
3) The code officials must sign off on all work before we can get permission to operate. Local codes are vague and subject to local opinion so it has been full of delays (weeks) getting guidelines and approvals.
4) We are now just waiting on electricians to wrap up the warehouse lighting, some trim installers then we will start getting up the racks.
5) The plan is in 2 weeks we will be unloading the semi trailers we have been storing everything in and be shipping again.
That is all for now.
Thank you everyone for your past business at ToolsDelivered and we look forward to serving you in the future soon.
JD
As an explanation for being down so long because of our move:
1) Our new location had a fire before we moved in an after we canceled our lease in Colorado causing structural damage to the building. The building has had to be 100% gutted due to this.
2) Our new location is actually in a historic district and requires unusual permitting and approval by various committees and code enforcement officials which takes time.
3) The code officials must sign off on all work before we can get permission to operate. Local codes are vague and subject to local opinion so it has been full of delays (weeks) getting guidelines and approvals.
4) We are now just waiting on electricians to wrap up the warehouse lighting, some trim installers then we will start getting up the racks.
5) The plan is in 2 weeks we will be unloading the semi trailers we have been storing everything in and be shipping again.
That is all for now.
Thank you everyone for your past business at ToolsDelivered and we look forward to serving you in the future soon.
JD
archirelic
Well-known member
Glad things are working out considering all the hurdles it seems you've had to go thru in order to get yourself set up in your new establishment. Looking forward to perusing your site again!
Fedwrench
ALLIANCE MEMBER
I look forward to when it happens. Good luck getting the site back on track soon.
I'll start drafting my list in anticipation.
I'll start drafting my list in anticipation.Well not sure why but I received two emails from tools delivered today saying my previous orders had been shipped, and it looks like the site is up, but I do not know if you can check out? When I get on a real computer and not my phone I will have to try it.
Sent from a Braniff 707 using telex
Sent from a Braniff 707 using telex
Last edited:
Fedwrench
ALLIANCE MEMBER
I browsed their site yesterday on a whim and awoke today to spam emails of old orders from 2011 in my mailbox. Not very confidence inspiring, it looks like they may have moved from Colorado to Missouri. The site would let me place items in my cart and provided a shipping quote. I didn't go any further right now. I'm surprised the owners didn't annouce their return here. 
I too received a "Your Order Has Shipped..." notice from them this morning. It was for an order for a couple of Knipex pieces I bought from them in April, 2011. Seeing any indication of on-line money/credit tomfoolery gets my attention quickly, but a previous poster's guess at a software-update or maybe the product of re-initialization sounds like a good bet. As I remember, at the time of this purchase, I was ready to place them on my list of "OK" on-line vendors. I think I'll give it a little while at this point though.
I browsed their site yesterday on a whim and awoke today to spam emails of old orders from 2011 in my mailbox. Not very confidence inspiring, it looks like they may have moved from Colorado to Missouri. The site would let me place items in my cart and provided a shipping quote. I didn't go any further right now. I'm surprised the owners didn't annouce their return here.
I too received the old order E-mails from Toolsdelivered.com. I sent an E-mail to them at about 3 AM and a few minutes later received a reply from JD advising that a "technician" was archiving old orders and somehow the E-mails were sent out.
Not too confidence inspiring. While I was happy with Tools Delivered service in the past, I'm glad I found a new source for Williams tools (Industrial Supply Denver).
Tools Delivered will have to do some real confidence building and marketing to get my future business.
mrbreezeet1
Banned
George in Rancho Cordova
Well-known member
- Joined
- Mar 15, 2011
- Messages
- 741
Yesterday I received a shipping notice for an order they shipped last January.
Could this move have anything to do with it?
Could this move have anything to do with it?
ToolsDelivered.com
Well-known member
- Joined
- Mar 22, 2011
- Messages
- 61
Any company after they were paid long ago concerned enough to have real people (not software) personally answering emails about orders from 6 mos to 3 years ago @ 3 AM inspires confidence in many people. We here have all been told many times today how people appreciated a quick response.
Personally I am never 100% confident in any company (or person) until I know what they do when things don't go right and it is a lot of hard work to solve them and they still follow through. To me this is the sign of a good company and a good person going forward.
Thank you for your previous business.
JD
ToolsDelivered.com
Well-known member
- Joined
- Mar 22, 2011
- Messages
- 61
In our system normally marking an order in process "complete" triggers an order to be sent to the shipped file. An order entering the shipped file triggers an email telling the customer the order has been shipped.
Additionally in our software when a batch of orders are moved, if the transfer between the source file and destination file is interrupted the orders go back to the source file. This is what happened and the source file was "Shipped" which triggered a mass email.
We soon knew a problem was created. We all needed to stay and answer questions and assure people they were not charged twice and it could not wait until later. People are naturally concerned thinking an order has been placed and further concerned their payment card info was taken somehow, or something is en route and we are going to try and make them pay for it.
We NEVER see or collect payment card info, it is never stored by us, and all is done by a payment processing bank exclusively. It is impossible for us to charge a car twice.
1) If we need to credit a payment back to a customer we notify the bank to issue credit.
2) If an initial order is changed and we need more money we send an incomplete new order to be checkout by the customer on their end or we send a PayPal request.
I hope this clears up much of the questions.
Thank you.
Fedwrench
ALLIANCE MEMBER
Welcome Back if you are up and running and for taking the time to post here.
I also got the old order shipping notices from 2011. I checked my bank accounts and nothing was taken, so I just assumed it was a glitch. Nice to see I wasn't the only person who got one. For me at least, I'm not worried. Small glitches happen all the time, even from big sellers like Amazon. I'm glad they're back open, the last time I ordered from there I remember the customer service and shipping being outstanding, and then getting two free tools and a whole bunch of free catalogs was surprising and awesome.
hoospiders
New member
- Joined
- Feb 2, 2013
- Messages
- 4
Lead as most of us are by a google search, I too came across toolsdelivered.com while I looking for the jh williams wrs-1. I thought I ordered (2) of them, and thought I paid through PayPal, but was puzzled by the lack of the customary vendor follow-up email. When I tried to log onto toolsdelivered.com with the email address I used during the order, I was further stumped when I got an "email address does not appear to be in our system" response. Now, to complete the "who's on first" experience, I received an automated email from toolsdelivered.com asking me if i want to complete my order; sure I do, but unfortunately, following that link leads right back to "email address does not appear to be in our system". Full disclosure: my PayPal account was never debited for the purchase, and after reading posts from other members of this forum, including toolsdelivered.com's own "JD", I was less apprehensive about having shared information with them, and would still like to get my order processed by them (their price is unbeatable). But, respectfully, just sell on eBay and/or Amazon until you work out the kinks. You can probably even have your url connect directly to your eBay store, and focus on merchandising and fulfillment without having to worry about IT. I have purchased tools from both web stores and eBay stores, and the eBay experience has been way more consistent, in a good way. Good luck, and I am rooting for companies like toolsdirect.com to keep finding me cool tools at great values!