KnurledNut
Well-known member
Im posting about a positive interaction with Vessel.
I have a screwdriver bit handle that has a manufacturing defect. It was usable but annoying since it was machined out of round.
An email to them that included photos and measurements was met with a quick response.
They consulted with the engineers and determined it was out of tolerance. No need to send it in.
I received a kind reply with pictures of the actual replacement they would send.
(Bonus points for showing it mic'd with a Mitutoyo Absolute. They one-upped my pics with my measly SPI. Showoffs.
)
Less than a week later I received the well-packaged replacement, expecting just the handle, but they sent the set including bits, all in the original packaging. All on their dime.
They also included some stickers! Swag always gets me.
I know warranty with Japanese companies can be a mixed bag, but Vessel did right and I wanted you to know.
I have a screwdriver bit handle that has a manufacturing defect. It was usable but annoying since it was machined out of round.
An email to them that included photos and measurements was met with a quick response.
They consulted with the engineers and determined it was out of tolerance. No need to send it in.
I received a kind reply with pictures of the actual replacement they would send.
(Bonus points for showing it mic'd with a Mitutoyo Absolute. They one-upped my pics with my measly SPI. Showoffs.
)Less than a week later I received the well-packaged replacement, expecting just the handle, but they sent the set including bits, all in the original packaging. All on their dime.
They also included some stickers! Swag always gets me.
I know warranty with Japanese companies can be a mixed bag, but Vessel did right and I wanted you to know.