I have a tap and die set from IRWIN Hanson and only used it a few dozen and the chrome started to rub off. I emailed Irwin some picture and they said they would send out a new handle. I am glad they stand behind their tools. Just thought I would pass along a good experience.
Thumbs up to IRWIN Tools
- Thread starter slowmo5o
- Start date
Steevo
Well-known member
I don't see the problem with the handle.
Tucko
Well-known member
I don't either.
PowerGenGuy
Well-known member
Agreed!
bobemmerich
Well-known member
X-3. But it's not Irwin's fault...It's the parent company..I believe it's Apex Tool Group which is now Bain Capital..
Nope, parent company is Newell Rubbermaid!
They have been good in replacing the missing little yellow pads for clamps. Not a fan for lots of reasons, but their customer service has been decent!
TinKnocker
Well-known member
They flat ruined the vice grip
http://www.irwin.com/tools/taps-dies-sets/performance-threading-system-drive-tools
Compare it to the handle on this page. All the chrome is gone.
jackfork
Well-known member
I tend to avoid Irwin because who owns them and what they have done to several tool companies.
wal mart is the real guilty party behind it though
bobemmerich
Well-known member
Wow. I thought it was Apex.
Well, at least Rubbermaid makes great storage bins and trash cans right here in the States.
buco
Well-known member
Muffduster
Well-known member
Oh are they? You're one dumb mo-fo.
I would have to say the American consumer is the real bad guy...
Don't shun all their products. Their tap and die sets are still US made.
928'er
Well-known member
I'll assume you are unaware of what Malwart did to Rubbermaid and give you the benefit of the doubt seeing as how you're from Arkansas.
It's not a secret, Frontline devoted a whole program to the subject a couple of years ago.
James
kythri
Well-known member
Summary: Rubbermaid raised their prices. Walmart wanted lower prices. Rubbermaid wouldn't do it. Walmart stopped ordering as much Rubbermaid and gave more shelf space to lower-priced Rubbermaid competitors.
Rubbermaid couldn't weather the loss of sales, had to merge with a competitor, and closed a factory.
What Frontline or other so-called "news" sources failed to report in their agenda to demonize Walmart was that Rubbermaid was already struggling before that. The company was suffering from the mismanagement that is increasingly typical of business these days, and couldn't adapt to the market. It had it's own issues that Walmart didn't cause, but likely did exacerbate.
There's a lot more going on behind all of these stories of "Walmart is bad and screws everyone."
nyrapscalion
Well-known member
I second this sentiment. The stuff doesn't even look right anymore...pure chinese **** with the irwin logo on it.
928'er
Well-known member
Translation:
Malwart demanded lower costs (not prices). Rubbermaid couldn't comply with Malwart's demands while maintaining their quality standards, so Malwart shut them out.
The controversy is well documented. View the evidence and make up your own mind.
R6 Racer
Well-known member
"There's a lot more going on behind all of these stories of "Walmart is bad and screws everyone."
Very true. Its 10 times worse than what has been exposed to the public.
I will NEVER shop there & neither will any of my family!
Steve
Very true. Its 10 times worse than what has been exposed to the public.
I will NEVER shop there & neither will any of my family!
Steve
Muffduster
Well-known member
Where I'm from has no impact on my knowledge of the situation or access to the information. Are you some kind of idiot?
Oh, and that's what Rubbermaid gets for having so much of their business tied to a single customer. I understand it just so happened to be the biggest customer in the world, but still it's not the customer's fault. I guess you and I see differently on that. I don't need to further justify my viewpoint (or opinion) on the matter. You believe what you want to believe and I'll believe what I want to believe.
Dieselbutterfly
Well-known member
yes,wal mart is soooo good for us.walmart can not be defended.
Capt Chrysler
Well-known member
They killed the little town where they made Vise-Grips with the move to China.
Capt. Chrysler
jeffmoss26
Well-known member
I was at the hardware store today and they had a new line of drill bits, hole saws, recip saw blades by Irwin...ALL MADE IN CHINA.
What a shame.
What a shame.
kythri
Well-known member
It's all Walmart's fault, yuk yuk.
i just don't understand irwin. a couple weeks back i was contacted through this forum by an irwin rep about a comment i had made a while back. said he would like to visit with me about it. i pm'd him back within the hour. so far, no response back. after a week i searched him out through irwins toll free number (he left me his name). i bet i tried calling him at least 10 times, probably closer to 20 over a 3 or 4 day period.
he never answered and it went straight to voice mail. his message did give me his cell phone number but wtf? if he doesn't answer at work i am not going to call him at home. after all, the guy came looking for me.
he never answered and it went straight to voice mail. his message did give me his cell phone number but wtf? if he doesn't answer at work i am not going to call him at home. after all, the guy came looking for me.
Coach James
Well-known member
Bain Capital announced the purchase of Apex Tools in October of 2012 and the sale was set to be completed in the first half of 2013. Irwin/Newell Rubbermaid announced Vise-Grip production would be moving to China back in 2008.
Coach
i will retract this statement. i have been in contact with him. we both had some things to say and we both did some listening. i have the feeling we will be talking again.i just don't understand irwin. a couple weeks back i was contacted through this forum by an irwin rep about a comment i had made a while back. said he would like to visit with me about it. i pm'd him back within the hour. so far, no response back. after a week i searched him out through irwins toll free number (he left me his name). i bet i tried calling him at least 10 times, probably closer to 20 over a 3 or 4 day period.
he never answered and it went straight to voice mail. his message did give me his cell phone number but wtf? if he doesn't answer at work i am not going to call him at home. after all, the guy came looking for me.
an interesting thing i took from our conversation that i have stated before. when enough people speak and say things that are true and factual mfgs. listen. it may not change but the listen.
if you are full of
,troll, and blow smoke they know it.strutaeng
Well-known member
Anything with the name "IRWIN" usually winds up in the trash bin in my garage...
I'm glad you are happy with them...