Infinia said:
Willy Loman is that you?.... doesn't sound like you respected your job /products after all that time.
I thought all salesman are told to believe that they supplied a needed service.
We carried a mix of premium and low-end product lines when I was working in retail. I had/have no regrets about what we were selling. If the customer wanted to pony up the bucks for blue-chip Niehoff or Fel-Pro, that was fine. If he was a tight-*** and wanted "cheaper", we had that option available.
When I was wholesaling exhaust parts we only carried OEM replacement stuff - there isn't really a "cheapie" line in that market, and the installer market we catered to wouldn't have bought less than OE quality anyway.
The engine business was a weird deal. The guys in the shop did good work, product quality was usually first-rate, but the owner wouldn't stand behind his warranty, which got kind of discouraging. Independent repair shop owners don't have short memories. I still had faith (and respect) in the product, but not my employer.
Sales, in its essence, is filling a need. One tries to fulfill the needs of the customer. Over-selling is part of the game. As long as the customer leaves the parking lot happy, there's no problem.
Mr. Loman and I had little in common. I was at the top of my game when I got out of it - responsible for more unit sales in my 7-state territory than all of my competitors combined.
