We used to have an awesome Mac guy, but unfortunately he retired. The guy who replaced him, not so good. The replacement guy acted like a used car salesman trying to push tools on you, not a great idea in a shop where most of us have full three bay boxes. Needless to say, none of us need basic hand tools or other "must have" tools of the month because we already own them.
Everybody in our shop tried to throw him a bone or two buying small things to help him get started, in the hopes that he would start carrying tools and diagnostics that guys like us actually do need. I spent five or six hundred dollars with him, always paying cash and one day I asked him how much an IR thermometer was on the truck. He replied $109.99 and I asked him what the cash price today out the door was and pulled out a hundred dollar bill. He smiled and proceeded to tell me that he would take the hundred dollars, and put $9.99 on the truck account. I thought he was kidding (because of the smile and a wink), and handed him the hundred dollar bill, took my receipt and walked off the truck. When I went to drop my receipt into the receipt folder in one of my toolbox drawers a minute later I noticed that I had a balance of $9.99 on the truck.
He shows up the next week and I asked him about the $9.99 on the truck, thinking that maybe he forgot to discount the thermometer for a cash sale. He said that no, he took my hundred dollars and put the remaining on the truck, because he doesn't discount tools because it "devalues" them. I looked at him, handed him $10, and told him if he thought that way, I wasn't going to set foot on his truck again. I think he thought I was kidding.
About two months goes by, with him stopping by once a week and nobody from the shop going onto his truck, and he finally asks someone what the deal was. One of my co-workers pointed to our toolboxes and told him that most of us average spending $5-6k a year buying tools, and if he was going to treat one of us like that, then nobody was going to buy from him.
Now I'm not looking for a discount on every tool I buy, but if I spend a couple hundred dollars on your truck, paying cash in full and helping to get your business started, you can throw me a bone once in a while, right? You know, one of those I scratch your back, you scratch mine type of deals. Talking to guys we know at other shops, the Mac guy still hasn't figured that out apparently, and his visits have gone from being weekly to every two weeks to once a month or so. I'm betting he'll be out of business by the end of the summer.
Oh, and I still haven't set foot on his truck, and it's been a year and a half now. Between Snap-on and Matco I spent $8700 last year, and both of those dealers will discount tools occasionally without me asking for any sort of price break from them. Funny how they figured out that part of being a dealer...