did they take your old one back?I'd start by calling your dealer or his DM if he's being dificult. I had a 10 year old 88" Macsimizer and the bottom was all rust and the paint was flaking. Figured I had nothing to lose so I contacted the DM, he put through the warranty info, didn't hear anything for about a month, and out of no where I got a call from my distributor saying he had a brand new box waiting for me, and in a much nicer color, power drawer, and drawer layout to boot.
Yes. I don't know exactly how it works out but from what the dealer that delivered the new one told me, the old one was resold before he even picked it up.did they take your old one back?
The DM would set it up with a driver to make the trip to deliver and pickup the old box. I wasn't in a shop at the time, just some guy on the street contacting people I knew.not sure how this will work if there is no truck or dealer that services this area.. still waiting for a response from there warranty crew.