I ordered an OTC 3369 timing light from them on 5-1-07 thru amazon which showed in stock and ready to ship on 5-2 or 5-3-07 with an expected delivery date of 5-5 to 5-10-07. As of today, 5-15-07 I have not recieved the light nor any communication from them. This is what I have done so far: On 5-10-07 at 5 pm local or 2 pm california time which is during their listed business hours, I called the customer service # listed on their website and instead of a live person got a voicemail machine. On 5-11-07 I sent a fax to the fax # listed on the website (which went thru) requesting a tracking # so I could see what was up with the order. This request was ignored and I recieved no reply. On 5-14-07 I sent an e-mail thru amazon site to them again requesting a tracking # and again was blown off and recieved no reply. Today, 5-15-07 I filed a claim against them on amazon and sent another e-mail to them cancelling the order and telling them that I would order the light thru a RELIABLE vendor that would actually send the item ordered. I have had nothing but good experiences with Toolwarehouse.net, Tooltopia, and Tooldiscounter but in the last 10 yrs I have ordered things off the internet this is the first time I have never recieved an item ordered. I understand that no one including me is perfect, but to fail to deliver an item then blow off and not respond to numerous attempts to find out what is going on is UNACCEPTABLE. When I looked at their feedback before buying it was something like 95% positive, note to self; never buy anything from a place with less than 99%+ positive.
