I ordered the last window I needed for my upstairs rental unit. A 3'-0"x 4'-0" Single hung in brown. It took just over 5 weeks to arrive, delivered by Fedex.
I was impressed with the crating, very sturdy.
I cut the plywood out to install the window, pulled the window out of the crate to find this.


And when I opened it up,
I called Home Depot who said that if I needed a replacement they would have to charge my card the full amount that would be refunded when the replacement was delivered! So to replace a window that was received broken, I have to pay again, and wont get a refund for at least 5 weeks!! Not to mention the delay in being able to complete the area around the window.
Excuse my French but **** YOU HOME DEPOT!!!!
The Home Depot employee also suggested that i file a warranty claim with Jeld-Wen the manufacturer of the window. I sent Jeld-Wen a photo of the damage and was immediately denied due to not being a manufacturing
defect. Yes not a defect, but they are the ones that crated it for shipping!

So Home Depot can kiss my internet business goodbye, I will never order anything online from them again.